Kew Little Pigs Farm LTD Avis 118

Is class service

Good,product. But sadly delivery was slow. Priduct arrived too late fir the event.

Very easy to order and delivered on time

Great experience

We’ve visited twice in both a family fun day and a Pig Keeper experience. Both times were absolutely wonderful. The care and attention from each member of staff was wonderful. My daughter got nervous about staying and they reassured her and then sent photos to show me she was having a lovely time. She loved every minute. Would definitely go back.

Lovely little necklace, my granddaughter loved it. Well wrapped but lost points because it took longer to arrive than I expected. This could well be down to Royal Mail

Easy ordering an experiance for my daughter, she cant wait to visit

It wasn’t worth the money it states , couldn’t get in and play with the piglets ,as the reply stated they said on phone no they didn’t ..
it’s no where near the time stated , no one to help you around ,poor communication not an experience worth your while , staff was rude and tiny little place
And the spa is not great either small gym and not great pool no. Where to chill out .
Then when complained about it through email
They offered me 20% discount to come back
I wouldn’t waste my time again
Nothing worth going for
Lost out on a day not worth the money nor time !
And then Ignored my email for some money back as they could give me 20% of next vist . They can reply to a review yet can’t offer anything back but a 20% discount to come and visit again
Point made !
No way would I be going back
For the worst experience I’ve ever had !

Voucher fortunately arrived in time (as it was a gift), but had to have it sent to a different address as there wasn't an option to pay online & print it at home/send as an e-mail which would have been more convenient.

Quick responses and easy process to purchase vouchers. Added bonus is no end date on the vouchers

Time from making order to receiving product was great! Thank you

Rude staff and underwhelming experience. Won’t be returning.

Ordered a flashing ball. It worked for an hour then failed. Spoke to staff who said they would replace it. Heard nothing since.

Unfortunately our experience here was really poor. We arrived 3mins late (joys of having a toddler), entered the check in area where a group was standing and was greeted with a “wait there I’ll be right over”. The group then walked off leaving us standing in the cold. 15minutes later my wife walked over to barn to speak to another employee who took us through the check in talk. By this time my wife just wanted to leave. The little one was excited to see the pigs so we just sucked it up and decided to stay. The original employee then marched over, her name Kelly, who proceeded to quite rudely tell us she told us to wait over in the check in area. Kellys colleague explained she had done the check in but Kelly went back over it all again. Kelly then gave us the check in and to be fair was knowledgeable. We saw the pigs, said hello to some goats and scratched a friendly pigs tummy. That part was good. As we left I asked to have a quiet word with Kelly. I expressed my disappointment at the way we were treated and that it had soured the whole experience. Unsurprisingly Kelly explained it was our own fault for being late (3mins) we should have been there 15mins before early. That she didn’t want to hold up the other group as some had been there 30mins before the start (I’m not sure I believe this). That she in fact did us “a favour” by coming back to us instead of telling us we’d have to wait for the next slot. Bear in mind the check in process is: one family at a time, this is how you open a gate, don’t leave the gate open, shut the gate, wash your feet in the buckets provided to protect the pigs and not trounce mud everywhere. Her bad attitude is like that one bus driver who sees you running to the bus that hasn’t left yet and just shuts the door in your face smiling. So to conclude this semi-rant the pigs and animals were ok albeit a little underwhelming, the lady that spoke to my wife was lovely (hopefully you get to deal with her), and for Kelly maybe just treating people with bit of kindness would be a better approach. She could’ve taken less than 5mins to check us in while letting the others look the 2 pigs right by the entrance. They had children I’m sure they wouldn’t have been annoyed. Also instead of blaming the customer, maybe trying to de-escalate. Maybe we caught Kelly on a bad day and being 3mins late was just enough to push her over the edge. The other reviews are over whelming positive, we’re not bad or rude people (I hope that comes across through this review) so I’m not sure why we were singled out but if you do visit them I hope your experience is better. I would therefore recommend ‘Odds Farm’ or ‘Millets Farm’ in the local area for a far better experience or if you down south ‘Pennywell Farm’ which was a completely amazing experience.

Amazing experience for 🐷 🐐 🐥 fans.

I purchased a family experience voucher. Kew Little Pigs contacted me to advise that they were waiting for them to be delivered from the printers and offered to email a copy with postage refunded if I needed it straight away. I was happy to wait for it as it is a Christmas gift.
I also contacted them regarding a discount voucher I was sent which wouldn’t work. They responded promptly and advised me when the problem was fixed.

My order arrived quickly. I can’t wait to see my granddaughters face when she opens her present.

Easy to make the purchase and a very fast delivery

Lovely service & very helpful when I phoned to ask some questions for making a booking

The delivery is so fast! And I like these lovely piggies so much! Wish there will be more piggy toys~