KeyBank Avis 

The bank reneged twice in providing the promotional interest rate they offered to me. Right in the middle of a guaranteed 6 month cycle the interest rate on a large sum of money was reduced with no notification causing me a loss of about $600 in promised interest. 2nd time it happened in a few months. Pathetic from several points of view. WILL NOT TRUST THEM WITH SIGNIFICANT AMOUNTS OF MONEY!!

Review Draft: Unacceptable ATM Limitations and Costly Transfer Delays Review Title: KeyBank refuses $100 bills at ATMs while competitors handle them instantly.Review Text:KeyBank is officially the only bank I use that completely refuses to let me deposit a $100 bill at their ATM. I tried depositing a $100 bill at the Stump Road KeyBank branch ATM yesterday at 6:00 AM, and the machine rejected it. I tried again this morning, and it refused it yet again.Frustrated, I drove down the street to Citizens Bank, put the exact same $100 bill into their ATM, and it was accepted instantly without a single issue. Because KeyBank’s technology failed to accept legal tender, I was forced to deposit my money into my Citizens account and initiate an online transfer over to KeyBank. Now, KeyBank is holding my money, and the transfer is going to take 7 full days to clear.Making a basic cash deposit shouldn't require a week-long waiting game just because KeyBank's ATMs can't handle large bills. Absolutely terrible banking experience.for free Thank you,Linda Babik

if i could give a minus there would be 28. We have been loyal customers for 28yrs, NEVER a late payment with a mortgage and NEVER a late payment in our credit report in 57 years, Keybank was hacked 5 times, This sixth time they claim they were not hacked but while using a law office that was hacked and they got Key customers info. On12/30/25 we were perfect in every area of our finances and had to submit everything to KEY's mortgage dept and lawyer. At the end of jan/26 our banking accounts were hacked and 25K was stolen and the IP address never ours showed but instead of KEY going after that thief they let this thief take that money and buy online stocks. THEY KNOW WHERE THE STOCKS WENT to Chicago and CT and the transactions were made in Buffalo while we were in Florida. Still they have now demanded we pay that stolen money back or they will foreclose on our home. NO LOYALTY OR CARE TO GET TRUTH. JUST PAY UP OR WE FORECLOSE. After 28years that is the loyalty we got. MY question what did they do with those folders of our information when we bought the house in 12/30/25?? reckless and without care. our information was left to the public. They will not listen to reason. IF I WANTED TO ACCESS THE LINE OF CREDIT I DONT NEED TO GO INTO MY HUSBANDS BANK ACCOUNT SINCE WE SHARED ACCESS!!! When i said that to them they changed the accusation from I did it to he did it. THEY DONT WANT TO ADMIT we are not the guilty party but their poor security was.

I am disabled and lowincome while waiting for a disability hearing .Key bank made it impossible to cash a key bank goverment check at any local stores that usually cash other checks .The way the numbers are on paper its impossible .You cant use online banking with a goverment phone the camera will not allow it on my phone .there fore i use my son phone to do online banking but then they send a code to verify its me in my govement phone with text .well i got a new phone number and i wanted to update my phone number.I called to update my new phone number and she said to go bank in person thats not close to my home .I had to get a ride there and the lady at desk was rude to me when i said my son cash my checks for me but i use my phone to verify code .She was mean and nasty saying i cant use his phone but i been for over a year now .I cant afford to buy a fancy phone but i verify its me when they send a code to my personal phone number .no other bank in piqua will cash key banks checks .I feel key bank makes hardship on anyone that cant afford a fancy phone or lacks good transportation.I live in piqua ohio and my disabilities make it impossible for me to drive myself .Im consider write to agencies for discrimination because keybank is not friendly to people that are lowincome or disabled .I believe when its brought to many people attention and lawyer and other agencies i can prove i have been discrimination against .also i had to open a key bank account just to cash my little check i get from piqua villiage apartments not because i wanted but because there is absolutely no where to cash this little 59, dollar check in piqua and i wont be harasssd by keybank because i cant afford a fancy phone to do online bank.They need to allow me to continue use my son phone and my phone number for code or i will contact every legal aid possible and sue key bank for discrimination and i dont believe your bank doors are handicap friendly either .

This is the bank you want if you want to make big bucks fast! When using Remote Deposit Capture (deposit by smartphone) at this bank, you can scrub a check to increase the dollar amount to the quantity of your choice! Banks are required by law to use advanced imaging technology via algorithms (computer programs) to prevent fraudulent checks from being cashed, but apparently, their detection system doesn't work. This had been going on for the past 12 months (totalling 63 checks), draining my sister's (who has Alzheimer's) bank account. The worst part was that the check revisions were blatantly obvious! The Keybank representative said there's nothing we can do about it; you need to eat the losses.

In Moderation
Reviewed May 31, 2026

Our solar panel loan is through Keybank. I have paid our loan every month on time since 2021 with one exception due to an online banking issue. When my husband was about to pass away in February 2026, I contacted them to move the account into my name. 99% of their business is only done through email with it often taking days for a response. They told me I would have to apply for a new loan in my name or pay off the loan, but the loan paperwork was all about buying a new house which didn't make sense. That was infuriating since it was just the same home in both our names.
When I finally got enough info. to file paperwork, I apparently missed ONE encrypted email asking for more information. The next info. I got about a month later was that I hadn't finished the loan application and that they were about to call in the loan. I missed one phone call on May 20, 2026 and returned that the next day. I immediately started new paperwork, but then I was told that as of May 26th, the loan had already been sent to a collections agency. That was the same day I received a notice by mail that they were calling in the loan for over $13,000. THAT WAS THE FIRST AND ONLY INFORMATION SENT BY REGULAR MAIL. Supposedly, they made numerous attempts to collect the debt. If they could send an actually letter about sending the debt to a credit union. Since I was only able to talk to a live person twice in three months, I did not have the information I needed to resolve things in a timely manner.

I've read that KeyBank is under review by Connecticut banking authorities and Federal Banking authorities for fraud. They've been holding customers money for excessively long. And blocking people's accounts to delay their access to the fund so they can collect interest. I've experienced this myself twice the first was with a bank check from my sister from a Connecticut Bank in Bristol which was totally fine and they would not release the funds they put a block on my account and even though they withdrew the funds from her account which was very fine for her by her bank they would not release the funds to me the second one was from a bank check which was supposed to be released the same day or next business day they blocked that account and they wouldn't tell me when it would be available they said they would have to investigate it they said that would be at least 7 days and it was a bank check the funds were available from a reputable Bank. When I found out they were being investigated for fraud I could I could confirm that myself and I closed my account

This bank has poor customer service in the local branch. They are rude, and pushy. They are constantly trying to get you to open more accts, frequently calling asking you to come in and discuss more financial options. They are like used car salesmen.They aren't friendly and seem to hate their jobs. I have had many fraudulent charges, which can take up to 90 days to get resolved.

Quite upset how I couldn’t use the ATM for key bank in downtown , Pittsburgh.

No words.. False advertising to the fullest. Where is this so called professional customer service? Customer Care service representatives are absolutely clueless. Do not undersand basic English, customer needs. There must be leagal recorse to hold KEY BANK accountable. False advertising as I am yet to find a professional customer service representative. Or even a person that can actually do hos or her job. Better off with your money under your mattress. Absolutely disgusting what we as clients have to endure. 2 weeks of this and nothing.

Key Bank might be the worst bank in the history of banks. First, they close my local branch (Devon PA), forcing me to an inconvenient branch 20 mins further away (Malvern PA). Then, they repeatedly and inexplicably “temporarily” close the Malvern branch and tell me that I now need to use the Exton PA branch, which is another 15 mins away. It’s awful and customer unfriendly. Their offerings certainly don’t compensate. Their only positive has been their friendly staff. Saying goodbye to this bank.

They started charging me a $25 monthly service charge without telling me on an account I don't check that often, despite keeping high balances in my other accounts and having a long standing relationship with them. I asked for those to be reversed and the branch manager at the downtown Seattle branch refused so I had to file an executive complaint, and after 2 months, nothing has happened and they won't respond.
I would not recommend banking with them based on this awful service and usurious fees they charged me without any notification and horrible service in trying to get them credited back.

Reliable bank and great customer service.

Been at this bank for four years tired of some of the newer staff they have working there. Don't want a savings account so why is a banker trying to force it on me? Would love to find another branch. Not happy at all by the way I have been treated here lately.

Unprofessional Service and Poor Management at South Buckley Branch
​I am extremely disappointed with the service I received at the KeyBank on South Buckley in Aurora. I arrived at 5:10 PM, well before the 6:00 PM closing time, intending to open a new account and check an existing one.
​I sat in the lobby for nearly 20 minutes while a staff member walked around the building, seemingly ignoring my presence. When she finally acknowledged me at 5:26 PM, she claimed she could not help me because she was assisting one other person and "it would take a long time," effectively turning me away 35 minutes before the branch closed.
​It is unprofessional and frankly concerning to be told a bank cannot service a customer during posted business hours. Furthermore, seeing only one staff member active while multiple cars were in the lot raises questions about staffing and efficiency. Being told to "make an appointment for tomorrow" or drive to a different location is unacceptable when I am standing in a fully open branch. I expected to be treated with the same priority as any other customer. This experience was dismissive and highly unprofessional.

Terrible rude and aggressive customer service at the Guilderland Branch. Maggie was the teller. She lied to me and said she was the Bank manager. I Tried to cash a check written on a Key Bank account. Nothing but attitude because I do not have a Key Bank Account.
This is why I fired Key Bank 15 years ago as my commercial and personal bank.

poor bank
they have nothing good

I requested a remittance from KeyBank for overpayment of property taxes to my escrow account. I was provided a form to submit to KeyBank in order to receive the remittance. After submitting it, I was unable to get a response from my account manager. I tried calling her, leaving phone messages, sending emails, with no response. I called the general phone number to ask how I could get a response. This person was unable to contact any of the account managers during working hours. Finally, the manager of my account manager contacted me. She was helpful. But, that wasn't the end of it. I was told that my remittance would be prioritized so that it could be processed by the end of the week. Of course, this didn't occur. The following week, I asked for an update by email concerning the remittance, and my account manager (not her manager) simply said it hasn't happened yet. Duh... that is obvious. Not helpful, and even stupid on her part. I'm still awaiting the remittance.

I opened a checking account with the NE Phila branch. I chose Key because there was a promotional offer for new accounts. I went in and set it up in person, explained why I was using them, supplied the promotional codes and fulfilled the posted actions and deposit requirements, but am now told it is not valid due to their error. It cannot be corrected and I can’t open another account to get this benefit, as I am no longer a new customer.
Was told I can just close my accounts and go somewhere else. What a terrible way to run a business.
Save yourself the headache and “go somewhere else”.

If we’re just talking about the branch tellers, 5 stars. The vast majority of them have been wonderful to me over the past decade + of banking with Key. The back office folks? Awful. I’m convinced at this point that you have to take a Customer Service Deprogramming course just to get an office with a door at KeyBank. It’s as if the folks who work every not customer-facing role have forgotten that their account holders are actually customers.

I have 4 business accounts and 3 personal accounts with Key. I would imagine they would eventually stop talking to me like I’m an idiot after a few years, but after a decade it seems that’s just their MO, Additionally, they constantly update their policies and payment standards. So now I am unable to make principal payments on a business loan and can only make regular payments (obviously so they never miss a single cent of interest). I can’t turn several business loans on AutoPay either. So if the payment date falls on a weekend or holiday they will late charge you unless you pay it before the due date. It would be much easier to do that if they didn’t freeze every single deposit that was above $10k also. So even if you deposit a check from a different reputable bank, they will absolutely refuse to clear it for 7 business days and treat you like you’re cashing a bad check whenever they see a number above $7k. It’s almost embarrassing for the folks who work in the branches because you can see they are tired of dealing with the red tape and nonsensical policies that they’re tasked to enforce.

As a woman business owner, you would think the women in higher positions here would be respectful and respect their clients/customers - but they’re somehow worse than the men. I can’t even have a serious conversation with this bank anymore so I just mind my business, grab my change orders, and do my best to not make eye contact with the “can we offer you a credit card? want to open a CD?” folks.

I’m in the process of opening another business and I hope the bank I work with on this endeavor can help me transfer everything out of Key as soon as possible. I can’t bring myself to ever do business with Key again. It’s therapy inducing levels of stressful, patronizing, and chaotic.