The initial experience on your website was not very good. It appeared that I couldn't purchase a keyfob unless I was a licensed locksmith. However, one of your agents responded in a timely manner and... Voir plus
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Lisez les avis des autres
transponder chips arrived on time and in good condition.Vice not had a chance to install the. In my fobs and program them so I can’t give any further feedback yet. But based on the business transactio... Voir plus
Jesus is great at what he does, very knowledgeable helpful and nice. Always in the front greeting everyone as we come and while also being very efficient so we can all get in and out in a timely manne... Voir plus
Key4 delivered the products and I ordered in a timely manner. It was very helpful that they sent status emails on the delivery and when it was delivered. Thank you. I will order from you again.
À propos de l'entreprise
Coordonnées de contact
2061 Wright Ave Ste A6, 91750, La Verne, Etats-Unis
- +1 844 539 4462
- sales@key4.com
- key4.com
4,8
Excellent
82 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My orders always get filled quickly …
My orders always get filled quickly and accurately.
24 octobre 2024
Avis spontané
I have been dealing with a company5 years that…
I have been dealing with a company that specializes in car keys for years. They are a very professional and respectable company, especially the manager Chris, who was very cooperative.
24 octobre 2024
Avis spontané
Key4 is great!!!
Key4 has always helped me and I love working with them. Their products are always good and I know I can depend on their customer service.
10 octobre 2024
The WORST Service
Purchased several Autel Universal keys for stock and discovered that many of them would not generate. Contacted customer service and they were aware of the issue. I then was advised we would be sent a return label and they would exchange them for us. Never rec'd the label.
Further, they DO NOT answer their phone. Ever. I left message after message with no response and then "submitted a ticket" online for resolution. They answered with only questions, which I answered and was then ghosted.
Finally an email was sent saying that they noticed I had called and tried to call me and got sent to my voicemail. That was an outright lie. Never did that happen nor did they respond to my multiple requests for a phone call to get resolution.
They ended their email with the statement "For this particular case you will need to contact Autel support directly." No number was offered up to Autel support to help me out even a little bit either.
I am so disappointed with their lack of attention or care and wish that there was something further I could do than just a bad review. 1 star is completely too much for this group.
10 octobre 2024
Avis spontané
Réponse de Key4
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced. I would like to clarify a few points regarding your order and the support we offered:
* Return Window: Our standard return policy is 30 days, and it appears that your request for a return was made after this window had closed. Unfortunately, we cannot process returns or exchanges once this period has passed.
* Key Generation Issue: We have sold thousands of Nissan Autel keys without issues. During our conversation, we mentioned that the most common reason a key fails to generate is an incorrect battery installation, which can prevent proper contact. Given that you mentioned returning 19 keys, this is likely the reason. However, we are committed to helping you resolve this.
* Warranty Assistance: The keys are indeed covered under warranty. While we initially advised that you reach out to Autel directly for support, we are still happy to assist with contacting Autel on your behalf. You can reach out to us again, and we will gladly follow up with you to ensure the issue is addressed through the warranty process.
We truly appreciate your patience and understanding, and we're here to help resolve this for you. Please don’t hesitate to contact us directly, and we will do everything we can to assist you further.
Wonderful experience
Wonderful experience! Product was perfect and it got here way sooner than expected.
28 août 2024
Avis spontané
The key was close to the original and…
The key was close to the original and works great!
26 août 2024
Avis spontané
I did not receive the same key that I ordered
I did not receive the same key as I ordered the shape is the same however the print on the key has Mexico not USA and like I stated is not the same design as the pictures I order.
24 juillet 2024
Avis spontané
Good quality products
Good quality products. Well packaged and arrived on time
1 juillet 2024
Avis spontané
Key was just what I order .
Key was just what I order .
Box was a little beat up. Little over priced with shipping, overall Ok
26 juin 2024
Avis spontané
transponder chips arrived on time and…
transponder chips arrived on time and in good condition.Vice not had a chance to install the. In my fobs and program them so I can’t give any further feedback yet. But based on the business transaction and delivery I am satisfied and would likely order from them again.
21 juin 2024
Avis spontané
Very happy with the service key4 provide
Very happy with the service key4 provide
5 juin 2024
Avis spontané
Communication and pricing
Communication and pricing, shipping was great also great
28 mai 2024
Avis spontané
Great product and company
Great product. Key was a perfect fit - worked great. Very fast shipping - and the best price delivered as any I could find on the internet.
Highly recommend.
10 mai 2024
Avis spontané
Incoplete despcrition of products
Buyer beware, Do not buy from this service Ordered key for 2023 RAV 4, nothing listed on the description for the key or remote of multiple part numbers for this vehicle. Would not accept return after it was discovered that the part number suggested by their listing for the remote would not work for the vehicle, Your response is incorrect sir I got no correspondence from you or your team on vin verification furthermore the only email message I received was shipping and and order information. Yes as a business I keep my correspondence records also.
3 avril 2024
Avis spontané
Réponse de Key4
As a professional business-to-business company, our primary focus is serving locksmith businesses who typically have a clear understanding of their requirements. Upon purchasing a key from us, we promptly reach out to verify the VIN number. Unfortunately, we didn't receive a response from you and noticed you selected the part number independently. It's important to note that we offer a wide range of keys that are compatible with various vehicle makes, models, and years. We encourage our customers to verify the VIN number with us or through a dealership to ensure the correct fit.
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