KGORGE Curtains Avis 443

I use these types of curtains for my pool room, which is open on one side. Did not want to pay for the fourth screen and door, but the bugs (huge horse flies) kept coming in. I had previously purchased from another company and their product worked but the fabric only lasted 2 years. I have been surprised at the difference in quality, the fabric from my new kgorge curtains is exceptional and I expect will last for years longer. The grommets are strong and the entire panel hangs perfect. I am totally happy with the shopping experience and the communication during shipping.

Poor quality product. When I inquired they agreed to ship replacements, but only if I remove my bad review. This is why they maintain a relatively positive online reputation when they are little more than scammers. They told me that they had shipped replacements and asked that I change my review, but when I called their bluff, it turns out they had not shipped anything. They simply tried to manipulate me into withholding the truth about my experience. I'd rather lose the money than be manipulated by liars.

We hung the curtains from curtain rods around our outside patio area and they look great! At night they block the neighbors outside light from reflecting on our patio television screen. Works perfectly. The delivery time was fast and the follow up from the company was wonderful. They definitely care about their customers!

Shipped out faster than I thought. Quality fabric. Stitching is superior.

I ordered a custom shade sail with a curtain sewn to one side. I love ❤️ it! I wasn't exactly sure how well it was going to work, but it has exceeded my expectations. I get shade plus privacy in a beautiful open shelter from sun and rain. It seems to be very strong material, but because we get hurricane winds in Florida I set it up to easily put up and take down when the storms come.

The outdoor curtain I ordered is good quality, and I expect it will hold up well. It does a great job of blocking the light.

One minor item -- it was advertised as a weighted curtain, and it is, but not in the way I envisioned. I thought there would be weights built into the bottom of the curtain. Instead, there are small bags you fill with weight and attach to the bottom of the curtain. That works just fine -- maybe even better than what I envisioned.

Great product and service, delivery was exactly when they stated.

For people looking to purchase product from KGORGE, read reviews before making this mistake. The product I ordered was 24x24 Outdoor Waterproof Sun Shade worth $240. After I made my purchase no confirmation email was provided until I reached out to them (over one week later) only to find out my order will get shipped out within 24hr and tracking number will be provided. Since that never happened, I asked KGORGE costumer service to cancel my order. 24hr later I was informed that my order was shipped. No idea why since I canceled the order. Anyways, I asked KGORGE to provide me return address so I can send back the product, instead I was offered $20 refund and advised to sell the product to someone I know. What these professionals didn’t notice is that I purchased the product using PAY-PAY and after I started a dispute, they immediately sent me return shipping address. Finally, a week later PAY-PAL after reviewing the case refunded my money and of course KGORGE sent me an email same day stating they refunded the money (BS) Sidenote: based on the web site the company is based in Texas but the package was sent from Beijing China. Wish they would add this small detail on the website. Regardless, interesting experience I want to share with all future KGORGE buyers.

It was delivered as expected. Surprise to find this one had hook point in the center and not just on the corner.

This is a great product. The reason I say this is because it is sturdy. It is not some cheaply made product it is solidly constructed, which means that it should last for awhile compared to the tarps I had up there before which only lasted a short time before it started to rip

I ordered over $1000 worth of products and paid for expedited shipping. Half of my order arrived but it says that the whole order was delivered. It wasn't. We don't have any of the drapes, only the hardware.

I've called multiple times - no answer. I've emailed multiple times - no answer. I've used the chat feature-ended the chat when no one came on after 10 minutes. Apparently they responded later after I'd given up with a brief 'how can we help' and then emailed me a screen shot of their response. But then they never responded again after I followed up.

I strongly suggest not ordering from this company. They do not have it together. No customer service, no response.
I have started a dispute with my credit card company.
Save yourself a headache - order somewhere else.

Edit: The company reached out to resolve the issue and the curtains arrived 4 days later but they were 2 shades darker than I ordered ( I purchased the sample before I ordered so I could see the color in person before ordering). I decided to keep them because, even though they are much darker than expected, they will still work, but it’s not ideal and most people would not be ok with this color change. Something to be aware of.
The quality of the curtains seems good for the price however so I will give them an extra star for that.

I have called 4 times no answer. I have emailed 2 times no answer. I have done the live chat and they say they will get back to me no one does. This is a terrible website my order was over $1,000 and I paid for expedited ship because needed it for a opening of a restaurant but e still do not have it and I can not get in touch with anyone. I am not happy at all and I plan to let everyone know my experience. MY order number is 21021 if you could look it up and get some type of answers its been 3 weeks now.

There were some hiccups in the beginning, but the end result worked out great.

Paid for expedited shipping . Package showed up 2 weeks later. Where is my refund?

Very nice curtains and delivered fast! They look awesome!

Durable outdoor curtain, navy blue, accurate measurements, customer service responded in good time,
bought 13 curtains, 2 faded within a year,only complaints.

Brought a sail shade great price and when I had a problem with the one I ordered they replaced it quickly with no problems just wish they had cables instead of nylons straps

Product is decent. Return policy is absurd. For an item that requires a perfect fit, they should be more accommodating for returns. Horribly run business.

Their curtains were not completely blackout so I tried to return them. They emailed back and forth for over a week and kept putting me off. I now have to dispute through my credit card. You have been warned.

7/4/23 Update: After a very extended email convo where they offered $15 back out of $184 to “save me money” due to the cost of returning the items on my own dime ($55 is what it came to), they also threatened that the items must be inspected closely to make sure they can be returned. Two of the packages were never opened, and the ones that were, one was immediately put back while the other was hung up briefly, found faulty, then folded neatly back. I’m waiting to see what they do for the refund. It better be the whole amount. Again, if you want ease of returning and assurance of getting your money back, this is not the purchase for you.

Ordered $60 in fabric swatch samples over two weeks ago. Never received order. Called customer service and was given an excuse of shipping issue and was asked to "be patient" and my order will be expedited. After being patient, still no order or communication. Now when I call number provided, the call rings once and hangs up! This is a scam company! I'm glad I didn't actually try to buy the $600 outdoor curtains I ordered the samples for! Beware! Use Amazon instead.