Kidd Rapinet Avis 103

They were always very professional and efficient kalpana was who delt with both my mums and dad estates
She was very kind and very helpful in fact she went out of her way in helping me with going into the office early to make phone calls on my behalf

Will definitely recommend her to anyone needed a solicitor
I will always go back there
Linda

Under the guidance of Lisa McGrath we found a combination of expertise and patience with us as she guided us through subjects on which we were beginners. Nothing was rushed - we were given all the time we needed to reach satisfactory conclusions on our affairs

My family have used Kidd Rapinet Maidenhead since the late 1950s but after the experience administering my mother’s estate we will never use them again. We had a sequence of solicitors/paralegals who seemed out there of their depth and weren’t supported by the firm; this meant there were delays in the process and as an executor I had to chase them. An example of their incompetence is that their specialist research company failed to locate a document that I found in five minutes on the government website. The partner/solicitors/paralegals lacked empathy and were not client focused.

I have always had a very pleasant experience when dealing with this company. They are very welcoming and have always provided me with an extremely knowledgeable, reliable, efficient and prompt service.

Very knowledgeable and helpful solicitor, secretary and receptionists .
New will and Lasting Power of Attorney processes smoothly implemented from beginning to end.

**5 Stars – Compassionate, Professional, and Efficient Service**

I would like to express my sincere gratitude to Kidd Rapinet, in particular Lisa McGrath and Margaret Smith, for their outstanding support in handling my late father's will and probate. From the very beginning, the team was compassionate, respectful, and incredibly professional during what was a very emotional time for our family. Nothing was too much trouble.

They guided us through every step of the process with clarity and patience, ensuring we understood all the legal aspects involved. Communication was always prompt and reassuring, and their attention to detail gave us complete confidence that everything was being handled correctly.

Thanks to their expertise and dedication, the probate process was smooth and stress-free. I truly appreciated their empathy and the personal touch they brought to their work. I would highly recommend Kidd Rapinet to anyone needing trustworthy and caring legal support during such sensitive matters.

We were so impressed with Lisa, Margaret and Kidd Rapinet that we have just completed our own wills with complete confidence.

The probate work on my father's estate was handled very professionally and personably. I always knew what was happening, what I needed to provide and any questions I had were answered promptly.

Lisa was first-class in helping me in writing a new will. Sophie was also first-class in helping me with my divorce. Kidd Rapinet excellent all-round.

We would like to sincerely thank Kidd Rapinett LLP, and in particular Marina Zvarykina, for their excellent legal support during our recent property purchase in the UK.

Marina demonstrated high professionalism, diligence, and a proactive approach throughout the entire process. She carried out a thorough review of all documents, carefully assessing risks and always keeping us well informed. Her ability to offer practical solutions in challenging situations and her constant availability by phone and email were invaluable.

Despite some delays on the seller’s side, thanks to Marina’s expertise and persistence, the transaction was completed within three and a half months. Her legal knowledge, combined with strong communication skills — including fluency in both English and Russian — made the process smooth and efficient.

We highly recommend Kidd Rapinett LLP and Marina Zvarykina to anyone seeking reliable and professional legal support in property matters.

Kidd Rapinet and the team were absolutely amazing, so efficient and friendly I cannot thank them enough for all their help, especially Sophie Reeson who was always so helpful and polite, I highly recommend using them.

Spoke on the phone to a lady, her name Jan Duffy, Office Manager. I was requesting to see if they still had some documents of 25 years ago. She went out of her way to see if they still had docs, referred me to a search site plus, while she could not find the docs I required, she has not given up and is trying alternate approach to see if they can locate the files. Most people, when receiving a request of this nature over the phone, would just say no can’t help you. Jan has gone the extra 10 miles here let alone the extra mile.

We met with Lisa McGrath to arrange new wills. We thought we were prepared, but she pointed out a number of key issues to consider. She was very knowledgeable, helpful & efficient. Margaret Smith was similarly helpful in getting our paperwork completed.

We would definitely recommend this company & would use them again.

I used these solicitors for probate .
They took over 15months to process this . Urgent emails were left unanswered for weeks . Urgency due to Widows allowance of ISA running out .ie significant tax relief benefit .
Even when probate was eventually granted it was sat on for more weeks . Despite knowing the urgency . Defence was Christmas post uncertainty ! Yes of course I missed out on tax break . But more importantly whole process and aftermath not helping with bereavement. I am normally more robust . But at this difficult time was felt let down . Their defence was lack of staff !

For a bit of fun watch their happy , everything under control video !

Very efficient and informative

Professional and very clear advice

I used Kidd Rapinet for my matrimonial/ family matters which reached a successful conclusion.

Sophie and Cyrus are a very skilled and professional team and were brilliant in every step of what was, at times, a very challenging journey.

Highly recommended.

UPDATED

The response from the firm starts with a good example of the issue - the passive aggressive non-apology 'we are sorry you left the review' and misses the point.

It's about speaking to someone in a decent way rather than the awful and inappropriate way the company's representative dealt with me (whoever replies to this, PLEASE listen to the call).

They have not addressed this at all in their response, instead talking about the reason for my call.

Additionally, they imply in their response that their client has instructed them not to deal with me. This is misleading.

This incident occurred earlier in the year. I will not mention the name of the woman that I spoke to but this will be freely available should the company wish to check.

It is actually my Mum who is there client. She had a stroke in February and was extremely ill afterwards. My wife and I were trying to look after Mum during this time and needed some advice from her solicitor. It's worth noting that this was an extremely stressful and upsetting time. I would hope that anyone going through this experience is dealt with compassionately and kindly. It really can make a difference. In this case the way that I was spoken to also made a huge difference in that it left me distressed and upset. So much so that I am only able to leave this review now.

As the main carer for Mum, we had discussed adding me to the POA in order that I could help her when she needed money or shopping. I emailed this company and, initially, had no call back.

When I did get a call, the call was cut off after a few seconds. I called back and said 'I think we were cut off' only to be told 'no, I had another call and hung up to answer that'

This was the first attempt at (unsubtle) undermining. The person I spoke to then said 'yes your sister's had told me you'd be ringing' (attempt 2 to belittle me and we are only 1 minutes in!)

I relayed my Mum's request to add me to the POA and got some unhelpful response (which I am ok with). Then they veered into the patronizing territory ('your mother is the most important person here') then back to the sledgehammer 'veiled' insults 'What I do know is that your sisters are lovely people (with the implication that I am not)

If her objective was to make a stressful time MUCH worse then 'mission accompished'. I would just, respectfully, suggest not pre judging a person / situation based on only knowing one side of the story.

I have used Kidd Rapinett before, on a recommend. I find them to be consistently efficient, helpful and reassuring on the matter of rewriting my Will. I would not hesitate in recommending them.

A pleasure to have engaged this firm of solicitors. Everything was completed promptly & thoroughly to my total satisfaction.

Extremely smooth and informative service provided by Lisa. Made the legal text of our wills easy to understand and provided an explanation for each specific point.