out of stock on recurring order - no prior notifcation - over charge need to be corrected - al fixed now - but after years with your company am a bit surprised still a fan - just dissa... Voir plus
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out of stock on recurring order - no prior notifcation - over charge need to be corrected - al fixed now - but after years with your company am a bit surprised still a fan - just dissa... Voir plus
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We love the brand so much. You can tell a premium quality. The grooming kit bag is amazing, it has a lot of pockets inside. And very stylish the coconut balm for his nose and paw has a nice smell and... Voir plus
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My last order arrived on time & was in good shape. As always my Pack was excited when I brought the box in & began opening it up. Everything that I ordered & one freebie was in the box, as I expecte... Voir plus
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Alexis loves her different kinds of wet food, Tuna & Bass, Tuna & Salmon, Tuna & Rice. She has no problem eating, when she’s balanced. When she’s unbalanced Alexis has a problem with eating. Alexis ha... Voir plus
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Écrit par l'entreprise
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, Etats-Unis
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A répondu à 100 % de ses avis négatifs
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I want to unsuccessful with your product. So I am trying to tell you I don't want anymore product because my little Ace can't chew it at all.

Réponse de Kika Usa
Excellent product quality and prompt delivery for our new fur baby! She's a gold Yorkie and very light in color, which is why we chose the Junior White Dog. We are new to this company/product (which was recommended by our breeder) but it won't be our last purchase.

Réponse de Kika Usa
Ordered on 8/11. Still don’t have my order. It didn’t even ship until 4 days after I placed it.

Réponse de Kika Usa
I received the wrong product and I am waiting to see how this will be handled? I sent photos of product received.

Réponse de Kika Usa
I am extremely disappointed with my recent experience with Superior Care. I purchased dog food that was advertised as being 80% off in your promotional email. Nowhere in that advertisement did it state that the products were expired or near expiration.
When I contacted customer service after receiving the expired product, I was told that this was not a mistake and that all available stock carried the same short expiration date. This explanation is not acceptable. Selling expired dog food without clear and upfront disclosure in the advertisement is misleading and unethical, especially when the health of pets is at stake.
The promotion should have clearly stated that the discount was due to the expiration date. Instead, the marketing email described the product as a “best seller” with a special discount, which misled me into believing I was purchasing safe, quality food at a fair promotion, not expired stock.
As a customer, I expected transparency and integrity. Unfortunately, this experience has shown neither. I will not be purchasing from Superior Care again and strongly advise others to be cautious.

Réponse de Kika Usa
Easy...good food our cotons love. Package well too

Réponse de Kika Usa
We ordered easily and delivery was within a 5-7 day period.

Réponse de Kika Usa
My dog loves the food and treats and her tear stains have improved.

Réponse de Kika Usa
Absolutely love Superior Care Pet! They always ship right away, have everything packaged amazingly and their customer service is top tier!

Réponse de Kika Usa
All this other food that she was not able to eat due to allergies got wasted. That’s money wasted too. Company only replaced one bag to a different one and never refunded the rest nor for the treats either that they send you that are practically stale and hard as a rock. How in the world is a 3 pound 15 oz dog supposed to eat that without breaking her teeth? They put a two-three-year expiration date on them. Don’t buy them you’ll be disappointed. They don’t have fresh dates on their food either. They make their food two and three years before they distributed it to you . The food is old two and three years previously made, and then shipped to people. They even sell food made out of bugs in it. I tried three different types of food and all three of them. She was allergic to and most ofher hair fell out and I had to take her to the vet and also pay $65. to get her a haircut because all she would do was knot up, even though it’s still brushed out twice a day and her hair were just come out by the clumps, no matter what you used to brush or comb her out with. It was so awful. It wasn’t even funny. She lost the pigmentation around her eyes from black to pink and all her skin was showing what hair she had left; and here she was purchased to be a show dog. Just take liquid children’s Benadryl along with a skin treatment that’s not cheap. This place can honestly care less. If they did care, they would’ve refunded everything that was paid for that she was not able to eat. Then they try shipping me more bags that were canceled and made me have to waste my time and gas to go to the UPS store and have it dropped off to send back to them. I sent them the receipt of proof that it was dropped off and I still have not gotten the refund on my credit card. It shows how much they believe you. They don’t!

Réponse de Kika Usa
The food is wonderful. My dogs are beautiful. I love the customer appreciation gifts with my orders. Grooming products and treats are great.

Réponse de Kika Usa
I love this company, its products, fast shipping and that they spoil you with an extra little something in the package. Definitely recommend.

Réponse de Kika Usa
Superior Care Pet exceeded my expectations with their quality pet food, friendly customer service, and reliable delivery. The food is made with high-quality ingredients, supporting my pet's health and coat, and is suitable even for sensitive pets.
Customer service is excellent-team members are responsive and quick to assist, making the experience smooth from ordering to aftercare. Dev livery arrived exactly as promised, well-packaged and fresh, which I truly appreciate.
I highly recommend Superior Care Pet for anyone looking for premium nutrition for their pets with the added confidence of dependable service and timely delivery.
JD

Réponse de Kika Usa
Website is not very user friendly when wanting to cancel shipments. Have not noticed any change in my dogs tear stains.

Réponse de Kika Usa
Alexis loves her different kinds of wet food, Tuna & Bass, Tuna & Salmon, Tuna & Rice. She has no problem eating, when she’s balanced. When she’s unbalanced Alexis has a problem with eating. Alexis has hereditary conditions, anxiety, aggression, separation, noise, men’s voices, & so on. I feel that the fishy food dry & wet help her to relax. Gives her an happy tummy.

Réponse de Kika Usa
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