Kimberlybenn Avis 

They sent me the wrong size, then wanted to charge me postage to send the correct item. See below

we can arrange a replacement in the correct size (or even a different item if you prefer). We’ll cover the full cost of the replacement item — you’d only need to pay the shipping fee.

If you’d rather not go with a replacement, the only alternative would be to return the package to our supplier’s warehouse in Asia. Please note that in this case, the return shipping costs are at your expense, and once the package is received, a $20 restocking fee will also be deducted from the refund. Because the package goes through international shipping and customs, this process can take quite some time and carries the risk of delays or even loss. We cannot accept responsibility if the package does not arrive safely.

Crooks, don't buy from these guys whatsoever. American company, selling things from China, the item I ordered was way undersized and colour not as described. they are wanting a £20 restocking fee and a£60-£70 return shipment fee, which is complete lies as the item I purchased was £40.... for anyone else discovering how bad these guys are, you can report them to your bank and you can get your money back that way, just show your emails as proof. In the process of reporting Kimberlybenn right now...funny thing is the last company I had this kind of issue with was also American, I'm seeing a pattern. Get in contact with your bank guys they will get your money back straight away.

Material feels decent n fits well, looks like the pics honestly which is always a relief when ordering online

Do not use this company. If you need to return an item they charge you £20 to process it and say it needs to be sent to Asia!!! I’m furious they state 30 days return policy but they have no intention of anyone sending it back.

Sent me the incorrect size - I ordered size UK 6 but they sent me a UK 4.

Reported this immediately and they proceeded to tell me that I would have to incur the cost of the return shipping fees if $20 for a refund or pay for the shipping fees for a replacement in the correct size.

This goes against there terms stated on their website.

Scam company with terrible customer service.

The company refused to cancel when I accidentally ordered a duplicate item, even though I contacted them within the 30 minutes they allow for cancellation. Please be aware that under consumer law in UK you have 14 days to cancel and you are entitled to a full refund. You can dispute through your bank if paying by debit card or use credit card consumer protection. You will be successful as they are in breach of consumer protection law here. The bank usually refund immediately and that is the end of the matter .

Do not buy from this company. They are not UK based. The dress I ordered was cheap material and not like the picture. It also did not fit - so when I tried to return it they sent me 5 emails ( to date) asking if I really wanted to return the item(?) When I have insisted it does not fit they tell me that I will have to pay $20 restock fee and also a lot of money ($60/70) to send back to Asia. Their website says full refund and 15% restock fee which works out at £6. Do not buy from them - they are not as they seem.

ordered a dress and when i received it was very poor quality and no what was advertised. Also the materials feel very cheap and flimsy. Not worth what paid for it. When i emailed them to tell them they what was wrong with it they told me that i could send it back but would cost me lots to send them back. DO NOT BUY FROM THIS COMPANY not b

ordered some trainers and when i received them they were not the same as what was advertised. Also they feel very cheap and flimsy.Not worth the £34 i paid for them. When i emailed them to tell them they what was wrong with them they told me that i could send them back but would cost me lots to send them back. Do not buy from this company

Ordered a pair of sandals ad they sent the incorrect size. I have requested that the correct size be sent but all I have received are automated emails requiring me to pay the cost of return postage. Clear breach of consumer law and will be reporting them accordingly - very disappointed.

Overall satisfied. Looks like the photos and fits well, just not the quickest delivery.

Nice overall. It fits well and feels comfortable, but delivery took a bit longer.

Comfortable and easy to wear. A simple item that works for everyday use.

Happy with the item itself. Quality is good, just took a bit longer than expected.

The fit is just right and it feels good to wear throughout the day. No issues at all.

Very comfortable to wear and it sits nicely. Easy to combine with different outfits.

I was pleasantly surprised by the quality. The fabric feels soft and the fit is very flattering.

I wasn’t sure what to expect, but the quality is better than I thought. Feels well made.

This has quickly become something I wear quite often. Comfortable and easy to style.

The material feels decent and it fits well. Looks just like the photos online.