Kingspan  Avis 

Please be very aware before using this company. I contacted Kingspan to service my solar thermal panels which worked well for 10 years and as soon as the engineer left, I discovered that the panels had stopped working. I wrote to Kingspan who then told me to contact the installers. In fact they were responsible for installing the panels but told me it was not their problem. The engineer who did the work clearly was not trained properly and his manager defended him by saying that everything he did was correct. They also did not want to compensate me for the money I had paid for the service. Be very careful, this company should not be offering services as they are INCOMPETENT and if they cause a problem you are on your own.

Watchman device doesn’t work. Customer service won’t respond. Seems to be a common theme with the reviews. Won’t use them again.

This post is not intended as a complaint but is what happened to me trying to install the Sensit USB monitor and phone APP. I followed all the installations instructions which were very good until it came time to pair the USB device Wi fi to my network Wi fi. At this point the LEDs were flashing green as per the instructions but the minute it asked me to pair the devices the all the green Led's went out ato be replace by a solid red Led with a congratulatory message but the APP then was frozen and had to close all apps on the phone to regain control and then I noticed that my Watchman Sonic Advanced monitor was no longer working having been disconnected from the transmitter and not getting the normal signal so this required a new pairing set up to get it back up again and working once more. I tried all sorts of methods including several re installation of the app but to no avail and I even phoned customer services who asdvised to let it stand for 24 hours too see if it worked.
I subsequently foraged around the net for information and found a support document that said it would not work with mobile broadband routers. Now, I live in a very rural area, where there is no broadband service other than to use the 4G Mobile Phone internet connection with a 4G router system hence the problem. This information should appear clearly on the purchasing pages to avoid all this hassle. I have sent it back !!!

Terrible customer service. Actually zero service. I bought the sensit watchman wireless oil reader over 2 years ago! It’s never given an accurate reading. None of my emails, phone call requests have been answered to help. I feel I’ve wasted my time and money. I’m left with a faulty item and no help.

I have 2 tank monitors. Have tried to renew subscription without success. Something you would have thought straightforward and basic. I have submitted online support requests which have been ignored. The website has a dummy phone number and email address so impossible to contact them. Quite astonishingly poor - like they are really trying to hit that one star

Feel completely let down by this company, their customer service and their product. Would certainly not recommend the Sensit watchman product. A week in and still waiting for any sort of correspondence from multiple attempts to contact them. Not in the habit of giving away £118 but seems like I may have done on this occasion. Would like to get a refund and they can gladly take it back but as previously stated can’t even get a response from them. Very very poor Kingspan.

Having sold the equipment Kingspan are totally uninterested in ensuring it works correctly or answering questions.

My Kingspan dongle has been working well for several years (although the setup has been not as straightforward as many other devices I have, from the start). Six months ago I moved to a mesh system (no doubt like many other people), and the dongle has stopped working - the Sensit local WiFi cannot find my network. I've reached out to Kingspan several times by email, but no response at all.

Searching the web I've found a number of users suggesting the same problem, ie it seems that the dongle does not work with mesh systems. If that's the case I'm very surprised Kingspan has not updated its software, as I imagine many people now (especially in rural areas with oil-fired central heating) use a mesh WiFi network (old houses with stone walls, etc, etc).

Had to go back to the Watchman plug in device, which seems a retrograde step.

Had a solar service which went well. Detected a problem which was later fixed by a different company. A few years before a problem detected on a service visit. This required a roofer
to solve it.

I had a Watchman Sonic Advanced installed by a local company, and I guess they'd left an old one sitting around on a shelf because the battery in it died within a few months of use. I contacted Kingspan, explained the situation, and got a quick response. I was asked to send back the original receiver, and within a few days they'd sent me a brand new one which works great.
Very happy with the support, and the tank monitor itself.

After I posted here, I got a good response. An engineer came the next day, and they threw in a service as well as the reset I needed to the control box. But I'm still concerned about the guarantee claim and they need to work on their initial responsiveness and the time it takes to get a visit scheduled. My original post - Beware: their sewage treatment plants are advertised with a 7 year guarantee. But it has to be registered within three months of them despatching it (not when they commission it and you start using it - in our case a year later). Goes wrong and they want £295 for a call out - and that with a 25% discount if I take out a service contract. Engineer doesn’t show up… you get my drift.

Overpriset og dårlig kundeservice

Jeg er svært skuffet over min erfaring med Kingspan. Ikke bare er produktene deres ekstremt dyre sammenlignet med konkurrentene, men kvaliteten lever absolutt ikke opp til prisen. Jeg hadde forventet mye mer, både når det gjelder holdbarhet og pålitelighet.

I tillegg er kundeservicen under enhver kritikk. Det er vanskelig å få svar, og når de først svarer, virker det som om de ikke tar problemet på alvor. Jeg har også opplevd fakturaproblemer, der jeg mottok krav uten dokumentasjon eller forklaring på hva jeg faktisk skulle betale for.

Alt i alt oppleves Kingspan som en bedrift som tar høye priser uten å levere tilsvarende verdi eller service. Jeg anbefaler å se på andre alternativer før du velger dem.

Nothing but killers

If you are a homeowner and have had the misfortune to have installed one of their hot water cylinders make sure you follow their guarantee / warranty stipulations to the letter as any slight deviation they will use to renege on it. I made the heinous mistake of not having the cylinder serviced within a 30 day window a year after it was installed and this has negated the guarantee. Particularly egregious since the part that has failed is the immersion element, a part that cannot be serviced.

Tried to cancel my contract as moving house. Firstly they said I have to pay the balance for year of £200+ as it covers the annual service. But there has been no annual service carried out in this contract year. Then they said it had to be transferred to new owners - that is not my business - i have no control over thier actions. Thewy are looking to be paid twice for del;ivering one service. If you cancel an insurance policy you ge refunded for the unused part - this is the same, with the exception of the service that I have already addressed. So I have cancelled my direct debit. My advice is this EU company has sharp and gouging practices and should be avoided.

Disappointed full stop. Pay to have a contract with them. Had a problem that needs sorting. Paid £800 plus on top…was told someone out within 12 hours. Nothing. Called back the next day to ask when this was happening and was told would let me know. Nothing.
Day 3 tomorrow… disgusted…

Schandalige service. Incompetent, administratief drama en een schande voor de brandveiligheid!

Very poor service.
Flexible like a brick as I would say in German. Sorry but the customer-service is very bad (some are bad and some are badder). You should train your people better. This experience I have made in years and nothing changed, even the opposite It gets always badder. Whatever "Hope dies last".

Undvik detta företag om du skall köpa reningsverk.
De använder nedläggningen av 2g/3g nät som ursäkt att forcera massa onödiga uppgraderingar till hutlösa priser. Istället för att bara erbjuda uppgradering av kommunikationen. De tar 27000kr för att bibehålla SMS avisering!! Svarar man inte på "erbjudandet direkt" så kostar det 40000 nästa gång. och ytterligare mer efter årsskiftet.
Detta kombinerat med hot om att reservdelar inte kommer finnas framöver om man inte uppgraderar.
Pumpar går sönder konstant i reningsverket, och dessa är också hutlöst dyra att ersätta. Serviceavtalet ligger på drygt 4000kr per år exkl flockningsmedel. Vår driftkostnad är mellan 10000-12000kr per år för detta reningsverk.

This is an update to my previous review dated 15th May 2024 and headed as " Abysmal level of service !!"
As you can see from the website, my review outlined a series of appalling customer service.
After writing this review, as can be seen by the Kingspan response, I was asked to write to them with full details of my complaint. I did this within a day or so of being asked to do this. My detailed complaint contained a long account of requests not being answered, engineer appointments not being kept, lack of response etc etc. Guess what ? after submitting the review two months ago - nothing ! No response, no acknowledgement, nothing ! It just confirms my initial opinion that Kingspan don't give a monkeys about its customers !!