KIPFERL Avis 

136
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The Appel strudel was delicious and the gluten free cake I ordered was moist, fruity and enjoyed by everybody. Delivery was on time and the order packed carefully.

Noté 5 sur 5 étoiles

I ordered a vegan sachertorte for my bf birthday. The cake is very nice, and flavour well balanced. Also, I had a great experience with the customer service. Initially I had ordered the non vegan sac... Voir plus

Noté 5 sur 5 étoiles

Lovely moist sponge and apricot jam covered in a thick layer of yummy chocolate. For anyone looking for a quality chocolate experience I highly recommend this Austrian specialty. The best Sacher T... Voir plus

Noté 5 sur 5 étoiles

What a find; I’m really impressed with this shopping experience. I had a couple of questions which were quickly answered and Helmut was friendly and helpful. I’ve bought a selection of jams, mustard... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de gâteaux
  2. Restaurant autrichien
  3. Caviste

Écrit par l'entreprise

Austrian Cakes, Wines and Delicatessen - delivered U.K. wide. Celebrating Austrian hospitality since 2003. Through our website www.Kipferl.co.uk we offer a wide range of authentic, hand made Austrian Cakes, the widest range of fine Austrian Wine, and lot of unique Austrian Delicatessen like Mozartkugeln, Mannerschnitten and Almdudler.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

136 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,6

Tous les avis

(136)

36 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Totally delicious

The Appel strudel was delicious and the gluten free cake I ordered was moist, fruity and enjoyed by everybody.
Delivery was on time and the order packed carefully.

5 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Vegan sachertorte and great customer service

I ordered a vegan sachertorte for my bf birthday. The cake is very nice, and flavour well balanced.
Also, I had a great experience with the customer service. Initially I had ordered the non vegan sachertorte and had no problem amending the order. DPD missed the delivery despite me being home, the customer service helped me raise the issue and offered a replacement cake straight away.

14 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Cakes and people

Have ordered a few times now, the cakes are delicious and we also like the Styrian pumpkin seed oil. The customer service is exemplary. We look forward to trying their restaurant in the future

5 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Read this if you are not British or European

I am writing this to warn others who, like my wife and me, do not fit the "British or European" demographic. Our experience at this restaurant was deeply uncomfortable due to what felt like clear racial bias in their seating policy and service.

We visited without a reservation specifically to try their schnitzel. Upon arrival, the restaurant was nearly empty. When we informed the waiter we didn’t have a booking, the staff huddled to whisper among themselves before finally seating us at the least comfortable table in the house—right next to the waiter station/service area. At first, we gave them the benefit of the doubt, assuming the empty tables were reserved.

However, as our meal progressed, we witnessed several other walk-in groups (who were British/European) arrive without reservations. Unlike us, they were invited to choose any table they liked in the main dining area. The contrast in treatment was impossible to ignore.

To make matters worse, the food quality does not justify the high prices, especially when coupled with indifferent service. The staff seemed uninterested, and the underlying atmosphere of exclusion was incredibly off-putting.

If you are not of white British or European descent, I would strongly recommend spending your money elsewhere. This establishment clearly has progress to make regarding how they treat guests from diverse backgrounds.

9 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Genuine Sacher Torte

Lovely moist sponge and apricot jam covered in a thick layer of yummy chocolate.
For anyone looking for a quality chocolate experience I highly recommend this Austrian specialty. The best Sacher Torte outside of Austria.
Very well packed and delivered with care on chosen date.

30 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Beautifully packaged and arrived in…

Beautifully packaged and arrived in perfect condition. It is particularly good to find some different GF options. We are enjoying everything that we bought

16 avril 2026
Avis spontané
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Réponse de KIPFERL

Thank you so much for the kind words and the 5 stars, I am delighted you enjoyed our cakes. We have a lot of naturally GF cakes that taste as they should, and I hope we will be able to bake for you again soon.
Hubert

Noté 5 sur 5 étoiles

They are the best

They are the best. Fantastic customer service and excellent products. Highly recommended.

4 avril 2026
Avis spontané
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Réponse de KIPFERL

Vielen Dank Eva, this is so good to read. We hope to be able to bake for you again soon. Best Hubert

Noté 5 sur 5 étoiles

Outstanding experience

What a find; I’m really impressed with this shopping experience. I had a couple of questions which were quickly answered and Helmut was friendly and helpful. I’ve bought a selection of jams, mustard, sauerkraut and best of all, a box of 4 small cakes and a beautiful hand decorated with a personal message Sachertorte which was quickly devoured. Outstanding cake; well balanced and the apricot jam was spot on. Everything well packed and arrived intact. Really happy to recommend.

20 mars 2026
Avis spontané
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Réponse de KIPFERL

Vielen Dank Anita, I am really glad your order arrived well and you enjoyed the Sachertorte.
Best
Hubert

Noté 5 sur 5 étoiles

Great Cake

Arrived on time, in perfect condition and was delicious.

6 mars 2026
Avis spontané
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Réponse de KIPFERL

Vielen Dank Dennis, glad everything went smoothly and you enjoyed your cake.
Best
Hubert

Noté 5 sur 5 étoiles

Ordered several times

Ordered several times and always a very good experience. The cakes and wine are always the best.

21 février 2026
Avis spontané
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Réponse de KIPFERL

Vielen Dank Aby, so glad you enjoyed our cakes and wines, we have a unique selection and I hope we are able to bake for you again soon.
Best
Hubert

Noté 5 sur 5 étoiles

Sinply the Best

So far we have tried the Apple Cake, Mozart torte and the Sacher Torte. Can not choose one above the others. All have arrived well packed and are really really tasty.
Will be having more we love them.

1 mars 2026
Avis spontané
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Réponse de KIPFERL

J, so good to hear you love our cakes, we put a lot of effort into them and when people enjoy them it makes us extra happy.
Best
Hubert

Noté 5 sur 5 étoiles

Great pastries and Sachertorte

Great pastries and Sachertorte. As good as the tortes in Vienna. The Gruner Veltliner wine also superb. Thanks also to Ben who arranged the delivery in time for my wife’s birthday!

19 février 2026
Avis spontané
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Réponse de KIPFERL

Vielen Dank for the 5 stars and the kind words, we always try to go the extra mile for our customers.
Best
Hubert

Noté 5 sur 5 étoiles

I’ve just tried two types of cakes and…

I’ve just tried two types of cakes and also the coffee.That I’ve already tasted in Austria years ago and I must say that what I ordered satisfied my palate.Delivery was also excellent.Price are a little high,but it’s worth it.

13 février 2026
Avis spontané
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Réponse de KIPFERL

Vielen Dank Elena, really glad you like our cakes and coffee. We try to be as close to the Austrian original as possible, and when customer confirm that it is the best compliment we can get. Best regards
Hubert

Noté 5 sur 5 étoiles

Linz Torte to die for

Received another fabulous cake via the post from Kipferl. The Linz torte is wonderful and true to the recipe. You would have to travel to Austria to find anything as good.
Packaged well and arrived perfect.
I have been ordering since 2021 and have never been disappointed with any of the cakes.

30 janvier 2026
Avis spontané
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Réponse de KIPFERL

Shaun, thx a lot for the review and I am so glad you like our cakes. Always a pleasure to bake for you.
All the best
Hubert

Noté 5 sur 5 étoiles

Gorgeous cakes and special wines

Easy to use website with all the lovely cakes and wine to look at.
Very good information on the wines and the ingredients of the cakes.
I ordered cakes and Christmas biscuits first which were delicious.
For my birthday, I ordered some special Austrian wines which are hard to get in the UK.
I was delighted with that delivery as well.
I like that it is possible to choose a day for delivery. That way you can make sure you are in.
I am very happy that I discovered this little gem.

7 janvier 2026
Avis spontané
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Réponse de KIPFERL

Iris, thank you so much for the 5 stars and the kind words, so glad you enjoyed our cakes and biscuits.
we hope to be able to bake for you again soon
Best
Hubert

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, delicious cake. Highly recommend

15 janvier 2026
Avis spontané
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Réponse de KIPFERL

Thx a lot for the 5 stars and the kind words, always a pleasure to bake for you and to be able to help out
Best
Hubert

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