KISSBOBO Avis 

I want to warn everyone that the KISSBOBO website looks like a scam. My wife ordered a breast pump from them, but it was never shipped. After canceling the purchase, they didn’t refund the money as promised.
The only contact they provide is a Gmail address (seriously?), and now they’ve stopped replying to our messages. You just can’t trust a company that treats customers like this. We just want our money back.
Don’t buy from this website. They’ll take your money and leave you with nothing. Stay away!

If I could I wouldn't give any stars! im really deep dissatisfaction with KISSBOBO brand costumer service. I have zero information regarding my order of two electric pumps, which I placed on Dezember 09, 2024. As of today, January 2, 2025, I have yet to receive my products. I have repeatedly reached out via email to inquire about the shipping status, but my messages have gone ignored. Additionally, I have requested a refund, but again, there has been no response. Its unaccetable. This experience has been incredibly frustrating, and I feel compelled to share my concerns. The lack of communication and support from your team is disappointing and does not reflect well on your brand. I want my money back!

I urge others to think twice before making a purchase, as it seems that the customer service is lacking and may lead to unnecessary stress.

I hope to hear back from you soon regarding the status of my order or my refund request.
They only respond to a standard robotic message here on Trustpilot complaints. There is no point in writing to their customer service email. I no longer want the Double Electric Breast Pump-1508Pro × 1. I just want my money back. I'm in a delicate phase, with a three-month-old baby at home exclusively breastfeeding. It's a disappointment that you treat your customers this way, with complete disregard. No more product, just my money back!

Appalling customer service to go hand in hand with their appalling products. I’ve had at least 2 broken pumps and as I’m under warranty they were replaced, now needing yet another replacement and they don’t want to know, initially offered me a “partial refund” which I declined as I’m still under warranty so entitled to a full refund or replacement, they requested a video of broken pump, which I sent them, I have now sent them around 6/7 emails for over a month, they’re ignoring me, probably until my warranty is up, would not recommend to anyone, absolute waste of money as I’ve had to buy from another company, it’s out of order when you’re relying on these pumps to remove milk to feed your babies, unacceptable and I’ll definitely be taking it further.

Do not buy from them. Terrible customer service. Loud noisy pumps. Broke within a month. Promised a refund but never got any.

Bought the breast pump 1508 in February, the first motor broke in August. After sending three videos, this motor was replaced, but it took more than two weeks before it was delivered. Not pumping for two weeks was not an option, so I had to buy a new extra pump. Now the second engine is broken. The breast pump is very affordable, but of low quality. If you are looking for a breast pump for daily pumping, this one is not reliable enough.

Bought two pumps. I purchased two 1508 pumps. After one week of using one of the pumps stopped working.
The quality of both pumps at the start was good but I feel I wouldn’t rate either of them now. Stopped working after one week. The motor went in them. Wrote to customer service for the company they are useless. Zero response. A terrible brand. AVOID AT ALL COSTS save your money and buy a different pump.

I got one pump from them, had issues with the motor suction on the first so they replaced it and then had issues with the actual cup not fitting together so they replaced that. I was impressed with the quick replacement so i purchased a second believing them to be trustworthy if i had any issues. Recently both pumps just stopped working. They will not turn on despite being fully charged and treated carefully so i messaged customer service for help. It has been three weeks and NOTHING. I have been chasing it up daily as i cannot afford to just buy another two pumps for almost £100 but they will not respond. I have emailed, whatsapped and filled in an online form. The closest i have been is a response asking for my order number but nothing since then. I am incredibly disappointed as i feel foolish that i trusted them enough to waste my money on a second faulty pump. BUY FROM ANYWHERE ELSE!! Kissbobo will just take your money and ignore you even though you supposedly get a warranty.

I bought a breast pump and due to no longer requiring it, wanted to return the item- completely sealed and unopened. I emailed the company on the 16th of September (10 days ago now) and still haven’t received any response. So I am still unable to return my item. Ironically, I have been sent emails asking me to review the product, yet no response to my email. This company seems incredibly difficult to contact and deal with.

I was really enjoying using this breast pump as an exclusively pumping mamma with a great output, easy to use, good for being mobile whilst pumping however after only having it for 4 months the suction has started losing strength intermittently which has started to affect my supply.

After trying to contact the company in all ways possible over the last 2 weeks - WhatsApp, live chat, email I've still not received any response regarding a replacement due to the product being under warranty - to the point of a WhatsApp message being opened and ignored.

I'm understandably frustrated by this after how well the product has worked hence why I had recommended it to a family member but I will have to tell them to avoid just in case they have any issues which won't be resolved.

The breast pump has a very stylish design and looks great. They shipped it within 4 hours of my order. It's also very convenient to use. Every time I use it, I feel happy. I really love it.

This breast pump is truly an excellent product. The suction is strong, it's easy to use, and it's simple to clean. The best part is it's great value for the price.

After receiving the package, I noticed the suction was insufficient. I contacted their customer service, and they helped me troubleshoot the issue step by step. The breast pump is also very easy to clean, and I can easily clean it thoroughly after each use.

I love this breast pump. It saves time and effort and is very convenient to use. My daily pumping routine has become much easier, and I no longer worry about insufficient milk supply. The only issue is that the touch buttons on the main unit are a bit sensitive.

Quite nice, aesthetically pleasing with a good design, fairly lightweight and compact but still has its volume, the functions are decent and they do their job. For cleaning, it took a bit of time to disassemble all the parts and then reassemble them but then you get used to it. The only thing I would have preferred was if there had been a carrying case included, but it's fine as it is.

The performance of this breast pump is very stable, achieving the desired results every time I use it. The product quality is excellent, and I feel very confident using it.

My overall experience with the pumping performance has been very good, and the operation is simple. However, the touch controls are a bit sensitive. The overall experience is great, but I hope this issue can be improved.

The user experience is fantastic. Every time I use it, I can feel the efficiency and convenience of the breast pump. The pumping performance is also very satisfying it's am outstanding product.

Really wanted to be happy with this product but after a few short weeks of using the suction has just gone, seems on both pumps! I bought though Amazon and have tried to email their company email for customer service and keep getting failure notifications sent back through so the email on the official website doesn’t even work??????

The suction of this breast pump is very powerful, effortlessly emptying the milk each time I use it. The design is also thoughtful, making it very comfortable to use.

This breast pump is very practical, especially for busy moms. The hands free design allows me to do other tasks at the same time,, saving a lot of time..