KitchenAid Australia Avis 

Made my order on the 15th August.
3 weeks later still waiting.
Now in the hands of PayPal.

It’s been over 2 weeks and our order has not arrived, KitchenAid provided a tracking number that does not exist and say it has been delivered. They won’t answer their phones, email, Facebook. I am going to have to contact my bank to get my money back.

I am incredibly frustrated with the service I have received from KitchenAid after purchasing the Artisan Kettle and 2-slice toaster to complement our dream kitchen. Initially, I was thrilled with the bundle deal and the products looked beautiful upon arrival. However, our excitement turned into disappointment when we realized that the right-hand slice of the toaster was not toasting one side of the bread.

Upon contacting the workshop number provided, I was informed that the toaster was within the warranty period, and they would replace it without any hassle. But my experience took a nosedive when I reached the customer care number. The person who attended to me seemed disinterested and stated that I had to send the faulty toaster back and then reorder a new one. This was problematic because the bundle deal I originally got was an excellent offer, and reordering the toaster separately would cost me more.

After much back-and-forth with different representatives, I was told that they could offer me a 20% discount on a new toaster purchase. Reluctantly, I agreed, but even with the discount, I was still out of pocket. When I attempted to get this sorted with the assistance of another representative, I faced even more frustration. She made an error with the return label, which listed my address as the delivery address. When I brought this up, she failed to provide any real solution, and it felt like I was going in circles.

The lack of options and the inability to speak to a manager added to my frustration. I tried to escalate the issue, but apparently, there were no managers available, and the team coach was only accessible online. Despite requesting a callback, I never received one.

When I returned to the workshop team, they seemed uninterested in addressing the issue and suggested that the problem might not even be a fault but a design flaw. To add insult to injury, they indicated that no recall or rectification would take place.

At this point, I feel like my only option is to send back both the kettle and toaster, which is a major inconvenience, considering there's nothing wrong with the kettle. All I wanted was a working toaster, and I'm disappointed that KitchenAid refuses to address this issue properly.

This experience has left me with a sour taste, and I'm not inclined to repurchase from KitchenAid or recommend their products to others. I had hoped for a straightforward resolution, but it seems like KitchenAid has decided that I should be content with only one side of toast toasted.

This mixer replaced a Kenwood. It worked for 10 years, cost half the price and had a bigger bowl. I used the Kitchenaid only a handful of times and the gears broke during dough mixing on setting 4. Returned to store for a new one, but Kitchenaid wanted to fix it. Clearly a dud as it broke so quickly. Just got it back after nearly 2 months of shenanigans and it broke again first use on setting 4. The great thing is I got it on video because it was making a terrible sound on setting 1. The repairer told me this happens a lot. There is a sacrificial plastic gear that breaks to prevent damage to the motor. He said you should mix you dough a little at a time and let the mixer cool after them minutes of use to stop it breaking. Funny they don't put that in the instruction manual. Anyway, it only lasted 5 minutes this time. Interestingly, the repairer had about 10 kitchenmaid stand mixers behind the counter all waiting for repair. Sounds like a QA or engineering problem. I've asked for a replacement or a refund, but that doesn't take into account all the time I've wasted trying to fix this problem and driving all over the city to pick-up and drop-off this precious little mixer.

Very disappointed so far (not even plugged in), my order not engraved as ORDERED :(
I saved for ages and my kids paid the rest for a fabulous Xmas gift- sadly the engraving was ignored.
I contacted but was told I needed a copy of the order placed - but was only sent a summary of the order - of course- and no receipt….
PLEASE screen shot the order when through kitcheaid itself and you want engraving.

Buy at own risk. This company HAD a great name. New accessories are built to break and your 'customer service' tells you to cough up for another. Bought an ice cream mixer, broke after first use. Apparently a common and known issue to Kitchen Aid. Lucky they offer a 10% discount on their next overpriced doorstop.

If I could give Kitchenaid a minus 10, I would! We currently own a handheld 9 speed mixer and require new beaters only. We have been told that Kitchenaid do not supply accessories any longer and that a consumer MUST purchase the whole unit if an accessory breaks. What a load of rubbish and how bad is this for the consumer and environment. DO NOT purchase Kitchenaid. They have no customer service, they are uncontactable and if you're wanting assistance, they direct you to 'justanswer' where you must pay an online fee. Unbelieveable and outrageous. What a crap company!

I've purchased a KitchenAid Blender, Food Processor, Kettle, Toaster, Stand Mixer in the last 30 days and the experience with the Whirlpool (holding company of KitchenAid support and distribution in Australia) is absolutely horrendous.

They were closed and unavailable on the day I ordered one of the products I needed support on, then refused to assist they were open again saying it had already been processed, and are now are paying lip service and being absolutely condescending in their replies. The apathy is astounding where they are just ignoring it.

Going so far as to delete negative reviews and feedback online, after harassing me for them, to curate ONLY positive reviews to increase sales. This business is super dodgy and their support is pathetic.

The KitchenAid product is quality from my experience, but don't expect that quality to transfer into after sales. The experience has been absolutely unacceptable and has put me off the brand totally.

The vendor took 7 years to reply.