Amazing customer service! From my question to them via email, to receiving the kitchen handles - less than 24h! Order was perfect and the experience was stress-free and smooth. Thanks Greg & Team.
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Lisez les avis des autres
Dear team. Thank you so much for the support you gave me and my Aunt, with purchasing a replacement dishwasher door. Harry and Greg, went the extra mile with their customer service. Patient, pr... Voir plus
Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... Voir plus
A wide choice is available in the website. Everything I ordered arrived swiftly. I needed to make a return and the communication to do this was quick and efficient. Would definitely go back .
À propos de l'entreprise
Écrit par l'entreprise
Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.
Coordonnées de contact
42 York Street, TW1 3LJ, London, Royaume-Uni
- help@kitchenfair.co.uk
- kitchenfair.co.uk
4,7
Excellent
275 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Duplicated supply of knobs
Duplicated supply of knobs handled very well in telling us either to return the items at their cost or keep them if we could use them. Either way we wouldn't be charged twice. Free fasteners to suit the knobs sent as a goodwill gesture with their compliments.
25 avril 2025
Good product and Good Service
Ordered some kitchen door handles as some of my original B and Q ones had badly worn. Found exactly what I thought I wanted and the description was bang on, so they fit perfectly. Well packed and fast delivery. Excellent all round service.
22 avril 2025
Product was bought at a competitive…
Product was bought at a competitive price and arrived in perfect condition.
11 avril 2025
Good range of products at competitive…
Good range of products at competitive prices. Easy to order and fast delivery. Recommended.
27 mars 2025
Easy, quick, great quality!
Order came next day, arrived as expected. Easy to put together and good quality and does the job. Service was quite refreshing in comparison to other online orders which have arrived late or faulty.
28 mars 2025
Excellent range of items
Excellent range of items, competitive pricing, easy to order and quick delivery. I am very pleased with my purchase and would use this company again.
28 mars 2025
WELL DONE KITCHENFAIR
i am very impressed with how i was dealt with by kitchenfair, i send my measurements and the item that i needed, and i did not think it would get delivered the next day, but it was. Nice to deal with a company that does what it says it will.
17 mars 2025
Helpful Customer Service
Greg from customer service was very helpful and followed up with me when our parcel was lost. In the end got it two days late which was a bit of a shame when I’d paid for next day delivery but still in time for our construction work
31 janvier 2025
Avis spontané
Ordered with next day
Ordered with next day, didn't arrive, no way to contact by phone either the seller or the delivery company, all crappy ai bots, will not be using either kf or dx ever again.
I don't know if the delivery has an issue as we are on a new build even though every company has now delivered to us before, or if they are as bad as evri and lie through their teeth either way they did not enter our estate to deliver the "sorry we missed you card" as I was in all day and the cameras cover the road and the estate entrance. Either way I guess I will never know as you can only chat to a bot that is totally useless.
Fuming
"The following day" was 3 days later, and I tried contacting on Friday, and for the record Friday is not the weekend.
13 décembre 2024
Avis spontané
Réponse de Kitchenfair
Dear P Drew,
I'm sorry to hear your delivery did not arrive Next Day as promised and DX did not in fact visit your address. They are usually a very reliable courier but unfortunately ocasionally due to traffic, human error and other issues some deliveries are not delivered on time as promised. I can see that your order was then delivered the following day.
I'm sorry you were not able to contact us when you wanted to however our Customer Service do not work over the weekend.
I hope the item you ordered meets your expectations.
Kind Regards,
Greg~
Kitchenfair Customer Service
Perfect replacement handles
Handles were just as described. Little thinner than the ones I was replacing but that was expected, they were really good value for money.
I was having problems finding ones that I liked that would fit the holes already drilled on my cabinet doors.
These were a perfect fit :)
Cabinets look so much better now
26 février 2024
Lovely product at a great price
Lovely product at a great price. Website ordering, communication and delivery were all good experiences.
26 février 2024
Good quality handles delivered fast and…
Good quality handles delivered fast and FREE. Ordered a couple to see the quality which was an easy decision with free delivery. Very happy with the handles so will order the rest now.
26 février 2024
Well made kitchen cupboard handles
Well made kitchen cupboard handles, package well and arrive promptly!
8 février 2024
Quick delivery times
Items delivered quickly after initial order was placed. Items matched description.
5 février 2024
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