KIZIK Avis 179

My Kizik Roamer shoes wore through all around the ankles in less than a month. All I was offered was a $19 credit on a future pair of shoes rather than a refund or replacement pair. This is my second pair of these that it happened with, I won’t be ordering again.

I own several pairs and have had a reoccurring problem with the durability of the method used to construct or glue the bottom sole panels to the shoe - they keep peeling loose. I tried contacting Kizik customer service for any suggestions or repair methods - their response was basically try wearing them less or alternate wearing the different pairs of my shoes. I could not believe their response - consumers need to be aware that Kizik Customer Service doesn’t really exist.

My experience with Kizik has been nothing short of flawless. I normally wear a size 11, so that’s what I ordered for my first pair. When they arrived, they were just a bit too small. I went through the return process, which was incredibly easy, and exchanged them for an 11½ that fit perfectly.

That was my first pair—now I think I own at least 15 pairs of Kiziks in various styles and colors! The shoes are high quality and, for me, the most comfortable shoes I’ve ever owned (and I’ve owned a lot of shoes).

I’ve only had to contact customer service twice, but both times they were excellent—quick, friendly, and very helpful. While other brands have tried to copy the hands-free concept (Skechers comes to mind), none of them have mastered it the way Kizik has.

Clicked a co.uk link but found out later that it went to a US company. Shoes were flown to the UK from the US via Germany. Crazy. Returns ridiculously complicated as they have different websites for US, 'international', and UK, which I didn't come across until advised it existed separately. Managed to contact UK customer service (probably to be abolished shortly?), helpful but confusing. Then US customer service took over, helpful but no way to avoid a £15 fee for the return. + Enormous waste of time getting through all these stages. Will never use again.

Bought 2 pairs, one for my husband and one for myself. He likes them okay so far but I am sending mine back because I don't care for the way that they look and they aren't as comfortable as reviews let on. They are great for putting them on and taking them off, it's super easy, but they aren't worth the cost just for the hands free option. I hope that I get my money back. They aren't horrible shoes but they just cost too much.

Kizik is one of those companies that produced a great product at one time, then despite its popularity, they decide to change it up just for kicks. I bought their original Vegas leather sneaker and loved it, then they changed it up to look orthopedic and clunky. I have a small foot size so even the original Vegas looks a little less sleek that I could wish, but it was such a great shoe I thought my shoe search problems were over and I found a company for life. Companies need to listen to their customers. If they want to create a different style, fine, but don't take away the one that customers raved about. I don't recommend Kizik for this reason.

Like the shoes a lot but customer service is absolutely the worst I’ve ever seen. They give lip service for delivery issues and if delivery is hosed up there is no recourse to fix. I thought Amazon would be the way to buy but they have to ship to Amazon first to be delivered to me. I have cancelled 2 pair already and the pair I ordered in late January is about to get cancelled by me. They ship via some 3rd rate company and if you call them, you better be able to speak/understand some Asian dialect. Think hard about ordering Kizik shoes if you want them in 2026!

OK product, stingy customer service. I found the shoes not as easy to put on hands-free as advertised, but they fit, are comfortable, and have lasted long for me. They definitely don't reward loyal customers or allow any opportunities for deals on their products, though.

Communication is terrible for starters.
Went to website and selected in UK and paid in Pounds Sterling. Makes no sense that the shoe sizes are then US or that delivery is from US. Wanted size 7 (uk) trainers and got size 5. And now they want £15 (F'ing UK money again!) to return trainers to America. Ridiculous and furious.

I quite happily wear two pairs of their shoes I bought a couple of years ago. I just went back to see their current offerings and they have a 15% offer if you give them your phone number. I don't want texts. However, the screen is on endless loop. Every time you look at a pair of shoes it pops up again and you can't close it and you can't get back. To heck with them!!

I ordered on Nov 28th 3 pair of shoes paid for DHL Express delivery.
After a week I started to send emails asking for my order status, only on Dec 15th I received an email that one of the pairs is out of stock and the other 2 will be immediately delivered, today is December 24th and the order yet to move + they again don’t reply my emails. Terrible experience, I will never ever buy from them again…

Terrible customer support. Tricked into buying 2nd pair. Trying to return, they don't answer.

Very poor quality. Sneakers are only six months old and get occasional wear. Parts of the bottom have started to peel off, making it unwearable.

Kizik customer support claims this is "normal wear and tear." Since I've never owned a sneaker with this problem, it seems it's only normal for this brand.

Sketchers makes a much more durable product for half the cost. Save your money and look elsewhere.

Placed a big order on Dec 2 and has not even been shipped 16 days later. Customer service tells me it takes up to five days to ship. See the math? AWFUL company and will probably end up doing a chargeback with my bank instead of dealing with horrid customer service and misleading responses. Buy elsewhere, not worth the headache as you probably won’t even get your items.

I have previously bought these shoes from Nordstrom and had a great experience because I never actually had to deal with the company. Nordstrom no longer sells them (prob because the company is awful). I bought two pair on Nov 27. Got zero communication until Dec 5 when I suddenly got an email congratulating me they were delivered (they weren't). The email literally said "they were delivered at your front door....don't see them yet? They're probably around the corner and arriving soon" Were they delivered or not? Tracking said they were delivered Dec 5 at midnight. I insisted on valid tracking and got another saying OnTrac delivered 7:10pm Dec 4. Both companies have ignored all requests for proof of delivery, and I have cameras at my house showing no delivery was attempted. On Dec 8th customer service finally said it was delivered but "since I claimed it wasn't" they'll send replacement as a "good faith courtesy" They put it in as a new order with $0 cost even though I had already paid $121.28. I asked for tracking and they told me they will send an email with tracking when it ships (which they never did the first time). After a few attempts to get tracking through their useless customer service with no response, I get an email on Dec. 12 saying part of my order was canceled because it wasn't actually available (to date it is still available on the website in the size I ordered). I responded that I was owed a refund from the original order and asked if my other pair had been shipped and was ignored. Today, Dec. 16 I went onto the online chat again to see if there was tracking for my other pair yet. Nobody responded, as usual, but within three minutes I got an email saying my whole order had been canceled with zero reason given. They refunded me $0 total. So now they have confirmed they have no intention of even still pretending to truly ship these shoes, and I had to file a dispute with my credit card to get back the $120+ I paid them. Literally the worst company ever. The shoes are just ok. Even if Nordstrom still sold them I would no longer buy them just to not support this awful dishonest company. So many other brands have similar technology. Try them instead.

Shoes are fine. My dad loves them. He had PD. Got him 2 pairs for Christmas because he loves them so much. Never received shipment notification. Finally asked where my order was. 2 days later received a response saying they were delivered. Didn't say when, didnt provide me with delivery info, nothing. They attached a photo of the delivery and it was of half a garage door. Was a package left inside a huge complex in front of a garage door? Not even near my front door??? After a week, I finally was able to speak with a nice human. He agreed that the Delivery company, GoJitzu, has had several complaints. Why would they continue to use that service???? They just lost 170ish dollars. Makes no sense.

IDK if my package was stolen by a random person or if the driver decided to keep it. Who knows. I have been promised a refund. We will see. I still didn't receive tracking info! I can't order from here again. Sadly.

Horrible customer service. They report that the shoes have been out for delivery for 4 days. Impossible to talk to an actual person. Chat process is only automated AI type chatbit and offers no help. Reported transaction as fraud to my credit card company. Due to the volume of complaints they have received , they reversed the transaction immediately. Stay away from not worth the effort

Horrible customer service. They sent the wrong shoe (style, size, gender). The online system wouldn't process my return and it was nearly impossible to get a customer service agent (no return on my voice mail & waited on hold for 20 minutes to speak to someone). They required that I return their shoe to USPS - it's the holidays and the lines are super long. Bad experience all round. Great shoe but not worth the effort to actually get the correct shoe from them. Worse - try to get your money back when THEY make the mistake...a huge challenge.

I bought two pairs of Kizik shoes, and both had the exact same material failure. The collar lining ripped after 10-15 light wears, which is absolutely not normal wear and tear.
Kizik refused replacement due to "policy limits," even though this is a clear manufacturing or material defect. Dozens of other customers have reported similar issues.
Posting photos so others can make an informed decision.

I LOVED the first pair of KIZIK shoes I purchased in 2021. I wore them daily until I purchased two new pairs in February 2025. Sadly the soles of the new shoes are separating, and these are not my daily wear shoes. I can no longer recommend this company.