I spotted a dress online so I popped in to Klass at Sterling Mills. Unfortunately they didn't have it stock. However, Elaine offered to help me pick another. She was most welcoming and immediately put... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementAffinity Stirling Mills, Unit 40, FK13 6HQ The Devon Way, Tillicoultry, GB
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Lisez les avis des autres
High quality clothes, reasonably priced, great styles for everyone and different age groups, have recommended to family and friends just gorgeous clothing First klass choices Very fast delivery ser... Voir plus
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Quick easy to order items second to none Have bought quite a lot over last few months hundreds of pounds Some excellent some midioco
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Beautiful clothing at a reasonable price. I saw this one blouse and loved the colours immediately. This might not seem like a big thing but having shopped online before I knew that colours weren’t alw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Klass - Affinity Sterling Mills
Écrit par l'entreprise
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Écrit par l'entreprise
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Coordonnées de contact
Affinity Stirling Mills, Unit 40, FK13 6HQ, The Devon Way, Tillicoultry, Royaume-Uni
Get 15% Off Your First Order
4,6
Excellent
126 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really like my tunic top its exactly…
Really like my tunic top its exactly the colour I was looking for. Thank you
9 décembre 2025
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Patricia, thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Disappointed with customer service
I was sent a code for a 15% discount but it didn’t work. I emailed Klass but got no response so rather disappointed. Jumper I purchased was nice but overpriced so the discount would have been good
31 octobre 2025
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Sue, thank you for taking the time to write a review. I am sorry to hear that the discount you were given didn't work, in future if you have any problems please don't hesitate to call our customer services team on 0333 996 0014 and they will be more than happy to help.
Very well
Very well. I had difficulty trying to make a returns but a nice young lady called Hayley sorted my problem out,it is very frustrating when not technically good but was very satisfied with the help I was given.
30 octobre 2025
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Janice, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
I have had a bought clothes from Klass…
I have had a bought clothes from Klass before. Been very happy with my clothes I got. Decided to have another look at what was on offer. I fancied a blouse for a change, I bought 4 all together. So comfortable. Material is so soft. Very happy. Price reasonable as well.
7 octobre 2025
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Georgina, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
fitted like a dream
My dress arrived the day after my order! Very impressed. It fitted like a dream. I’m ready for Christmas. Great price too.
13 octobre 2025
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Madeline, thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Well worth a visit lovely clothing 👍
Excellent service fast delivery too would recommend ⭐️
13 octobre 2025
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Brenda, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Anita, thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Having something i liked
30 juin 2025
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Sylvia, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Réponse de Klass - Affinity Sterling Mills
Good Afternoon, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Réponse de Klass - Affinity Sterling Mills
Good Morning Cynthia, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Delivery was quick
Delivery was quick. Unfortunately I had to return one item but their return system is so easy.
7 mai 2025
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Jill, thank you for taking the time to write us a review. I am pleased to hear that you are satisfied with our service, however I am sorry to hear that one of the items wasn't for you.
Poor lighting in the newly furnished…
Poor lighting in the newly furnished tillicoultry store. Very off putting.🙄
8 mai 2025
Avis spontané
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Alison, I am sorry to hear that you had an unpleasant shopping experience whilst in-store. However, I hope we can still welcome you back in the future.
Lovely dress feels great on just sent…
Lovely dress feels great on just sent for another one in different colour
30 avril 2025
Réponse de Klass - Affinity Sterling Mills
Good afternoon
Thank you very much Brian for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Sophie - klass.co.uk
Beautiful clothing at a reasonable…
Beautiful clothing at a reasonable price. I saw this one blouse and loved the colours immediately. This might not seem like a big thing but having shopped online before I knew that colours weren’t always a vibrant as the photos made out. Imagine my delight when the I opened the package, and to my delight the colours were just as described!
30 avril 2025
Réponse de Klass - Affinity Sterling Mills
Good afternoon
Good Afternoon Tracey, It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
Very helpful told me step by step was …
Very helpful told me step by step was happening and came on time
19 mars 2025
Réponse de Klass - Affinity Sterling Mills
Good morning Christine
Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Kind Regards Kate - klass.co.uk
Jacket overpriced
Service is excellent.
I just felt the jacket was not worth the price, even with the discount off. It was very very lightweight and reminded me of a kagool type jacket.
Not what I was looking for. Looked lovely on the photo.
21 mars 2025
Réponse de Klass - Affinity Sterling Mills
Good Afternoon Margaret, I am sorry to hear that this jacket was not for you.
The tops are well made and accurate…
The tops are well made and accurate against size guidelines.
21 mars 2025
Réponse de Klass - Affinity Sterling Mills
Good morning Nick
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Swift delivery
Swift delivery, well packaged and easy to return the one of three items purchased in a local store
6 février 2025
Réponse de Klass - Affinity Sterling Mills
Good afternoon Sandra
Thank you for your review! We are ecstatic you had such an enjoyable time shopping with us. We hope to see you again.
Kind Regards Kate - klass.co.uk
Ease of returning parcel if necessary
Royal Mail delivered parcel carefully and on time.
So beneficial to have a returns label included , especially for me being an older person.
10 février 2025
Réponse de Klass - Affinity Sterling Mills
Good afternoon Helen
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Kate - klass.co.uk
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