Kleed Avis 

Returned my kimono because the size was too small. DHL confirms that KLEED received the return on 17 September. I have contacted customer service several times via WhatsApp and Instagram and have repeatedly been told that they are a small team and the refund is taking longer than expected. As of 1 October, I still have not received the refund or a specific date for when it will be processed. I am now having to pursue the matter further simply to obtain a refund for merchandise that KLEED has had back since 17 September.

Very Bad Store . Paid 250 CHF and Customs Fee 40 CHF and didnot get any delivery. No answer to my mail to Customer Service. Don‘t know what to do anymore, think my Money is lost :-(

If you’re considering buying from KLEED, be aware that their sizing runs extremely small and the return/refund process can be incredibly frustrating.

In my experience, it took more than five months to receive my refund. I was repeatedly told that delays were due to Portuguese customs authorities, but what was most disappointing was the lack of customer service and support for U.S. customers.

Even after KLEED had received my returned items, I am waiting another month and still had not been credited. Communication throughout the process was extremely poor and often non-responsive.

Five months to resolve a return and refund is simply unacceptable. Based on my experience, I would not purchase from KLEED again, especially as a U.S. customer.

I have to pay £92.74 from DHL customs invoice just for one dress. As a UK customer this has never happened to me and also brought here before. I brought it on behalf of someone else so as I didn’t mention it I have to pay it:(

I planned a 3 day trip to Portugal, so ordered two kimonos well ahead of time to be delivered to the address where I'd be staying.

1. After a week Kleed still hadn't dispatched the goods
2. After a couple of reminders they eventually delivered...but not to the address given, so my first day in Portugal was spend retrieving the goods
3. Neither of the kimonos were the ones I'd ordered!
4. Customer service was not available as they were all on holiday for a week. Their emergency contact was useless.
5. Eventually I managed to get hold of the owner who was unapologetic and blamed the packer for getting the order wrong.
6. Trying to return the incorrect order wasted another day of my 3 day trip.
7. Kleed claimed they were too busy to locate my tracked return, so it took a while and a lot of phone calls for them to refund me.

The whole experience was appalling, and they did absolutely nothing to make it right.

Excellent product in terms of manufacturing, craftsmanship, quality of matetials, textures and weaving, environmental friendly, prompt delivery!!!
Thank you team KLEED !!!
Wishing you all the best to keep on!!!

I bought a wonderful wool kimono coat this January but I bought wrong size, I returned it and their customer care team was super quick and professional taking care of me. They sent in 1 day another size after receiving mine. I love the brand. Can’t wait for next winter to buy another wool kimono. Congrats Kleed

My wife has been a Kleed fan for a while now, and from time to time I surprise her with a piece from the collection. This winter I chose a wool kimono for her — and it has barely left her wardrobe since. She wears it constantly, which says everything about the quality and the design.
The customer care is professional and attentive, and the products are genuinely artisanal — you can feel the craftsmanship and the care that goes into every piece.
If you are looking for a meaningful gift for someone who appreciates beautiful, well-made things, Kleed is the answer. Every time

Kleed has become my summer ritual. Every year, without fail, I choose a new piece for my holiday — and every single time I wear it, it stops people in their tracks. The compliments are always genuine and the conversations it sparks never get old.
What I love most is that Kleed is exactly what it promises to be. The pieces look stunning on the website, and when they arrive, the reality matches every expectation — the colours, the drape, the quality of the fabric. No surprises, only delight.
This is a truly unique brand — one that understands beauty, craftsmanship, and what it means to dress with intention. I recommend Kleed without hesitation to anyone looking for something special, something that will be noticed and remembered."
— Rita Monte Pegado

We stock Kleed at Sublime Hotel, and the reaction from our guests never gets old. The moment they discover the brand, they are hooked — particularly the dresses, which fly off the shelves and generate endless compliments.
Kleed has that rare quality that makes people stop and ask 'where is that from?' — a combination of effortless beauty, artisanal craftsmanship, and a story that resonates with the kind of conscious, well-travelled guest we welcome here.
As a store owner, I am selective about the brands we associate with. Kleed fits perfectly — it reflects the values and aesthetic our clients expect. A truly special brand that consistently delivers. Highly recommended.

Adorei o kimono que comprei. O atendimento funciona muito bem e a encomenda chegou super rápido! Recomendo!

I love Kleed and own several of their kimonos. Their customer service is excellent, and the brand truly stands out. Congratulations!

My experience with Kleed has been truly extraordinary. The customer service is excellent, always attentive and professional, and the products are absolutely beautiful — perfectly matching the descriptions and images provided.
Every item arrives packaged with superior quality and attention to detail, making the entire experience feel premium from start to finish.
I highly recommend Kleed as a true luxury brand experience, thanks to the exceptional quality, consistency, and sophistication that the brand delivers in every aspect.

Beautiful styles! Love the attention to details!

I bought a kaftan for my mother, who works in fashion — and she absolutely loved it. That alone says everything.
But Kleed is so much more than beautiful clothes. The artisanal craftsmanship is extraordinary, and the brand's commitment to the planet is genuinely remarkable. They recycle their cotton fabric leftovers into handmade cotton paper, use vegetable starch bags and recycled packaging, and donate to rhino conservation through the NGO Saving the Survivors. These are not just marketing gestures — they are real, meaningful choices that set Kleed apart from almost every other brand out there.
The collections are stunning, the values are real, and the whole experience of buying from them feels good in every sense of the word. This is what conscious fashion looks like when it is done properly.
Every brand should take note. Kleed is proof that beauty and responsibility can — and should — go hand in hand

"I discovered Kleed a while ago and it has truly changed the way I think about getting dressed. The quality of the pieces is exceptional — you can feel the craftsmanship the moment you hold them. The fabrics are soft, the prints are stunning, and every detail speaks of care and intention.
What sets Kleed apart, beyond the beauty of the clothes, is the brand itself. There is a real story behind every piece, and that connection to artisanal tradition and conscious values makes wearing Kleed feel meaningful.
The customer experience was also wonderful — warm, attentive, and genuinely personal. I felt looked after from the moment I placed my order to the moment it arrived, beautifully packaged.
Kleed is one of those rare brands that delivers on every promise it makes. I will be a loyal customer for a very long time."
— Liliana

Terrible slow to deliver! The jacket is deceiving unlike the picture shown on website at all! It’s too slow so untrue to size! Very angry and disappointed! I hope ppl can see this review and don’t buy from them! It’s supposed to be my partner’s birthday present now it’s not coz they do not reply your email 😭

Utterly disappointed in their customer service. RETURNED A PACKAGE IN FEB. IT’S APRIL AND I HAVE BEEN WAITING FOR MY REFUND OF $800. I am tired of the excuses including that Portugal Customs made a mistake, staff is on holiday blah blah. KLEED CONFIRMED they had received the package. BUT STILL NO REFUND.

Kleed makes clothing from beautiful ikat cotton from India but I found it on the small-side of sizing and can see that other customers had a similar experience. I ordered a kimono back in December 2025 and it was too small unfortunately. It has taken all this time to receive a refund - postal disruptions in both Canada and Spain were part of the problem.