Very poor customer service from Klira. I placed an order on 25 August for The Body Special. Payment of £99 taken from my account on 26 August. I then heard nothing about my order. I sent a message on... Voir plus
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Lisez les avis des autres
Kliraskin treatments are not cheap but worth every penny! My rosacea is dramatically better and my skin looks a million times better. I am stunned at the difference just 2 products - one in the mor... Voir plus
I subscribe to both The Day Script and The Night Script and have been a client for 2 years now. My skin has always been very sensitive and delicate, with many medical issues. KLIRA has been immensely... Voir plus
I have found Klira to be super helpful to help resolve any enquiries I had. Since starting the treatment 3 months ago I can feel my skins texture and overall appearance has improved quiite significa... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Incredible skin doesn’t come from guess work. What a friend uses isn’t important. And latest does not mean greatest. What does work? A Special cream prescribed and custom-blended for you with the right ingredients, at the right dose, in the optimal base. Dr Emma Craythorne has created the concept of SkinSizes and an online diagnostic that decodes your skin in a meaningful way, enabling Klira to deliver a rigorously researched, tailored routine and formula. We can reveal your best ever skin. No hype, just results. Your skin, decoded.
Coordonnées de contact
Royaume-Uni
- klira.skin
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I have been using Klira for just over 3…
I have been using Klira for just over 3 months now and so far I’m seeing great results. Any questions have been responded to quickly and professionally. I’m so impressed, I’ve recently signed my son up to Klira for acne and rosacea concerns.
I’m very torn about Klira
I’m very torn about Klira. On one hand I am a massive Dr Emma Craythorne fan and when I first signed up my skin had a bad reaction to my Klira Special formula and I had a ‘free’ one on one with her. We added Ivermectin into my Special and I found it easier to tolerate. This was in Summer 2022. However, in all honesty my Type I rosacea has not improved at all since this time. I have written to them asking if they need to review my formula and they say no just stick with it. They also reckon the Special may help reduce further damage during flare ups, but my skin flares every day (on top of fixed permanent redness) either in the evening or over night. I was told by one adviser to add in vitamin C to my regime which I know is a trigger for my rosacea. I’m pretty sure you have to pay for reviews now and customer service give you different advice depending on who you speak to. It’s very expensive for what it is therefore but something tells me that it must be good if it’s come from Dr Craythorne!! Wondering if to switch to either Dermatica or to Skin & Me as an alternative just haven’t decided yet ….
Super impressed with this skincare…
Super impressed with this skincare service. Have struggled for years with rosacea and seen many dermatologists, multiple courses of antibiotics, medicated creams etc. None were able to address the medical issue with general skin care and anti-ageing so I was thrilled when a dermatologist recommended this to me. My custom cream combines the medication I need to address the rosacea, alongside other active ingredients that my skin has always reacted to in over-the-counter lotions. My rosacea has noticeably improved in 6 weeks, but so also has the quality of my skin overall and I have a lovely “glow”. Am delighted by the results and think that whilst the price is “premium”, it’s a fraction of the cost of having multiple expensive creams with varying efficacy that are inappropriate for sensitive skin.
Anytime I contact Klira they are always…
Anytime I contact Klira they are always very quick to respond and in particular at the moment Ersa has been very helpful and supportive.
Tried Klira from reading online reviews…
Tried Klira from reading online reviews on social media sites & Wayne Goss. Took 2 months to see any difference but now at the end of my 3rd month the results are clearly visible. I love just the one bedtime step for me & although the cream is more £ than I would normally pay, not needing to buy any extra serums /oils etc means it's probably cheaper in the long run.
I have contacted Klira once for advice & their response was thorough, very helpful and within 48 hours .. I think that's great customer service.
I'm very happy & have now taken out an annual subscription.
Exceptional, professional and highly recommended skincare
I've been using another brand for 3 years and whilst I've seen some benefits I hit a plateau and had to work hard to get my skin concerns addressed through constant correspondence. I remained dissatisfied but did not know what alternative there was. I then came across Klira from a recommendation by the brilliant Sali Hughes in the Guardian. I'm so pleased I tried it! In just a week my skin has transformed from being an oily, flaky and inflamed mess to what I've always wanted. Although the strength of actives in my Klira special is much stronger than I've been using for the last 3 years, I do not experience any irritation at all. The Special has tackled my congested and oily skin, reduced my pore size and my face is already glowing in under a week. Another huge benefit is that Klira recommend specific skin care products suited for your skin size. I immediately ditched what I had been using for years and tried their recommended cleanser, moisturiser and SPF. These benefited my skin hugely even before my Klira special arrived in the post! It's so hard to choose from the thousands of products available and this clear and affordable regime is what I've been searching for, for years.
Everytime I've had any questions regarding skincare products or anything to do with my regime they have been so warm, professional and helpful. It has been amazing to have access to this at such an affordable price. I only wish I knew about them years ago!
I can't thank Klira enough for democratising access to professional and good quality skincare.
I've also been thoroughly enjoying Emma's brilliant, informative and no nonsense podcasts.
I would highly recommend Klira, you won't regret it.
Has made such a difference to my skin!
I’ve been using Klira for about 3 months now, and it has made such a difference to my skin! My acne has improved so much in only 3 months.
I have emailed multiple times for advice and because I needed to adjust my deliveries a few times because i find using it every other day rather than every day works best for me, and the team have always replied extremely quickly and have been super helpful and accommodating with my requests.
Best skin subscription out there
Best skin subscription out there! So delighted I took the plunge and signed up, yes Klira is the more expensive of the options around for prescription skincare but you honestly do get what you pay for. The team are incredibly knowledgeable and helpful and nothing is ever a problem when getting in touch. They’re accessible and all contacts are replied to so very quickly. The product itself is of exceptionally high quality and really personalised to you in terms of base formula and actives. The only active you’ll need!!
Luxe products and great customer service
The packaging is lovely and sleek, the products are really good i've received several compliments and today someone mistook me for being much younger than i actually am which i'm thrilled about. The customer service team are also really helpful and friendly.
Happy with the skin treatment so far but treatment reviews are non existent
Happy with the skin treatment so far but treatment reviews are non existent. I used to subscribe to a cheaper company (Dermatica), they got in touch regularly to ask how things were going and asking for photo updates to check everything was okay. I expected at least the same if not more from Klira (being more expensive) but there has been no check ups from them at all, which seems poor for the price. I am going back to Dermatica.
I used Klira for nearly 9 months
I used Klira for nearly 9 months. My skin was a mess nearly all of the 9 months. I knew there would be some adjusting, but this was much more. Every issue I had, Klira advised me to use different products, which made my skin so much worse. Different people replied to my emails, giving me different advice contradicting the previous person. I sent endless emails, questions, and photos. But, kept being told to persevere and that my skin would improve. Ended up going to the doctor who was shocked at my skin and the advice I had been given.
Endless issues, spent a fortune both in Klira special and other products. A week off Klira and my skin is so much happier.
Happy skin at last !
I have been using klira for 6 months, my skin is the best it has ever been.
I am 63 yrs old , have always looked after my skin , but never found my happy place with my sensitive reactive dry skin.
Since using klira my skin is calm , less redness, no flushing and feels great .
The derm team keep in contact with you to ensure everything is ok .
Thank you klira team.
Great skin makes me feel more confident :)
Having my skin look great makes a big difference to how I feel inside. I'm very grateful for the support from the Dermatology Team to help me adapt to Klira, I love it and would recommend it to anyone who will listen 🤩
I wanted to wait until I reach my 3…
I wanted to wait until I reach my 3 months with Klira but I couldn't wait because I just have to praise the customer service team that works at Klira - each case is taking seriously and they take time to investigate and give a proper reply to your individual needs. This rarely happens nowadays and I just want to say huge huge thank you!
On top of that I can also leave my comment regarding the Klira special. I'm using it just over a month now and I can see huge improvements already from within. You can just tell that the job Klira special is doing it's not just on the surface level, it's actually working within deep layers of the skin, making it adapt, heal, transform and I love to be part of this journey - I love seeing gradual results, rather than a temporary quick fix - this is truly an experience and I'm excited to see how my skin continues transforming in the next months.
Amazing Product, Amazing Customer Service
I've been using Klira for a few months now, and I'm blown away by both the results and the amazing customer service from the dermatologists and the team — especially Sarah. I've noticed such a positive change on my face, so much so that friends and strangers have commented on my glowing skin. I have asked for the dermatologist's recommendations for increasing my prescription's strength, which has seen an even greater impact on my skin. I have had quite sensitive, dry skin in the past, chronic eczema coupled with sun spots, and I've found that the actives have not irritated my skin at all due to the gradual dosage. My sun spots have improved significantly as well. Safe to say I highly recommend this brand!
I started using klira about 2years ago…
I started using klira about 2years ago after suffering with rosacea for 20 plus years this product has changed my life can't recommend it enough well worth every penny and as a company you can get in touch with them anytime they always get straight back great customer service
Fabulous product fabulous customer service
I’ve been with Klira about 9 months now. The change in my skin is huge. It’s smoother, less pigmented and looks rather nice ! Their approach isn’t a one size fits all, it’s very personal and there, are I think, 9 different skin types you could be, not just the usual 3. The customer service is second to none. Personal replies from dermatologists with up to date excellent advice. Lots of recommendations and they really take the time to listen and engage with you. Yes, it’s a little bit more than some companies but with that you get a product to suit your own skin from thorough analysis and you get a fabulous customer service experience. They moved me through the different strengths of Tret regularly checking in with me. I don’t have any regrets and I am seeing changes in my skin.
I am now 6 months in to my Klira…
I am now 6 months in to my Klira journey and can definitely see an improvement with pore reduction and a generally fresher skin tone. It's definitely worth the investment and the expert dermatological support is a huge asset. I am looking forward to even more improvement over the coming months
My skin has never looked better
My skin has never looked better. It's all down to Klira. I have tried everything and spent ££££ since my teens trying to sort it out. This has been a game changer for me and given me a huge boost. For the first time in my life, I'm confident in my own skin.
The most wonderful cream
The most wonderful cream! It has made such a difference to my skin and I love the helpful service provided. A win all round!
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