Very poor customer service from Klira. I placed an order on 25 August for The Body Special. Payment of £99 taken from my account on 26 August. I then heard nothing about my order. I sent a message on... Voir plus
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Lisez les avis des autres
Kliraskin treatments are not cheap but worth every penny! My rosacea is dramatically better and my skin looks a million times better. I am stunned at the difference just 2 products - one in the mor... Voir plus
I subscribe to both The Day Script and The Night Script and have been a client for 2 years now. My skin has always been very sensitive and delicate, with many medical issues. KLIRA has been immensely... Voir plus
I have found Klira to be super helpful to help resolve any enquiries I had. Since starting the treatment 3 months ago I can feel my skins texture and overall appearance has improved quiite significa... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Incredible skin doesn’t come from guess work. What a friend uses isn’t important. And latest does not mean greatest. What does work? A Special cream prescribed and custom-blended for you with the right ingredients, at the right dose, in the optimal base. Dr Emma Craythorne has created the concept of SkinSizes and an online diagnostic that decodes your skin in a meaningful way, enabling Klira to deliver a rigorously researched, tailored routine and formula. We can reveal your best ever skin. No hype, just results. Your skin, decoded.
Coordonnées de contact
Royaume-Uni
- klira.skin
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Top customer service!
I can’t fault the service at all. Whenever I’ve had a query, the Klira team comes back really quickly and resolves it. Top customer service!
Save you self money by using the correct product
I have spent a great deal of money if the past few years trying to improve my skin but to no avail. I saw the advert for Klira and read reviews and decided to give it a try. Wow I am so glad I did. I purchased the one bottle but within 4 weeks I can clearly see an improvement so much so I have now subscribed . I believe my skin was worsening with the many differing products I was using. Now I use an everyday day and night moisturiser which was recommended and the kira at night. Highly recommend
I've been using Klira skin since 2022
I've been using Klira skin since 2022, after seeing Dr Emma Craythorne at her practice. She is an amazing expert, and my experience with her was so brilliant! I had a diagnosis of Rosacea & Seb-Derm & decided I would take up the subscription with Klira as part of my skin treatment plan . The service & product are amazing. I have noticed considerable improvement in my skin, it is less reactive, more predictable & the redness and papules I was experiencing went away. When ever I have had a questions the team behind Klira have been amazing. I think the cost is well worth it, as the product is trustworthy & I have seen results! I couldn't be without my Klira subscription now!
Incredible product
Incredible product! I've been using Klira for almost a year and it's made such a difference to my skin's hydration and texture. The customer service team are also super lovely and helpful!
My wife made me do it !
Typical male ..don’t do skincare at all except my wife makes me moisturise and spf. Now she’s introduced Klira a given me a routine .. wasn’t sure I needed it 😂 clearly I did as in a week even I can see and feel the difference.. I feel smoother my wife says I’ve more even colour and people say my skin glows. It’s a bit tingly but told to be expected and moisturising before helps. Very interesting all in all. Highly recommended.
Exceptional skincare
Really effective skincare at an affordable cost with the back up of experienced dermatologists. Only one cream to use at night so really easy. I noticed an improvement in my skin within days!
Any questions are promptly answered by email. I cannot recommend the products or company enough.
Never going back!!
I am in my fourth month of using Klira.!I have always used good skincare, but nothing has ever worked like Klira. It is absolutely the right product for my skin and I am already seeing great results. I will never go back.
The support from the derm team is great, if I have a question it is answered promptly and is always relevant.
I would 100% recommend.
Really impressed with the service so…
Really impressed with the service so far. The skin solutions provided are more complex and comprehensive than other services I’ve tried. I’m on month one and starting to notice some improvements slowly.
I have 4 stars as I think the tech re the website and marketing emails need a bit of refinement (I’m still receiving these even though I’m a paid subscriber!).
But the chat is incredibly useful and you feel well supported.
AAA+++
Always on hand to give quick advice as you progress along your Klira journey. 7 months using Klira now. My skin was never able to tolerate the active ingredients before until I used their bespoke formula which works with my very sensitive skin
Great personalised product and customer service
I’ve been using Klira for almost a year now and have to say it’s amazing. My skin looks great and it feels like a truly personal service from the way the products are mixed specifically for my skin to the customer service. I recently had to contact them because I’m due to go on holiday and was worried that my next delivery wouldn’t arrive in time - Tamara came back to me the next working day and arranged for my delivery to be sent earlier. I love that they reviewed my progress after 6 months and slightly tweaked the ingredients based on my progress. Brilliant product and fantastic customer service!
Great product and fab customer service…
Great product and fab customer service from Tamara when I contacted to change my subscription.
I took a skin test after all the 30…
I took a skin test after all the 30 questions they asked to take a membership. They should've asked that at the beginning. Wasting peoples time!!!
Skin has improved dramatically!
Since starting my Klira journey 3 weeks ago my skin has already improved dramatically. I can’t wait to see what the next few months can do for me too as I know it’s a process that improves more and more over time. Their Customer Service team are excellent!
Please give this product a try!
Klira is a wonderful product that…
Klira is a wonderful product that already after a short time using, has improved my skin dramatically. Fast efficient customers services has helped when I’ve had a few curious questions among the way!
Terrible experience.
Created account.
Signed up for email newsletter.
Received first newsletter with 15% discount code on first bottle of The Skin Special.
Completed online consultation questionnaire.
Paid for order, at £49.00 per month with one year commitment.
Receive email to set account password. Doesn’t work.
Then …
Nothing.
Silence.
Checked bank, see funds debited.
Went back on Klira website and can see online account and all details, but can’t set password.
Log out.
Try to log back in again, can’t.
Try to reset password. Nothing.
Try to recreate account. Told account already exists and can’t sign up again.
Go back to Klira website and use chat button, bottom right.
Only then and after inputting name and email address does chat system state that: ‘ Please note our tech team is making some system updates which might have affected your account. If you notice any errors, please let us know,’.
Send chat and a help email … no response.
Come on folks. A proactive message up in the header of your website would have been really helpful and informative about your technical issues.
Thanks for wasting several precious hours of my Monday morning!
I will not be back.
PS. Thankfully my bank has reversed my payment.
PPS. Getting really sick of all these start-ups with zero thought towards customers and their time.
CHANGED my skin
I absolutely love this product! I have acne prone skin and I have tried EVERYTHING for years and nothing helped. I then discovered this and I was apprehensive but after just 1 week I saw changes in my skin and now I am on my third month and my skin has improved massively! I cannot stop using it and wish I knew about sooner so want to spread the word. It is a little bit of an investment every month but no where near as expensive and other methods I have tried so give it a go! It really works for me!
Best skincare I've found
Best skincare I've found. Works so well with my rosacea. Also with the added benefit of advising on the best choices to make for completing your skincare routine.
Excellence and care
My experience with Klira skincare is just at a year now and I have been delighted with the change to my skin. After many years of acne then rosacea (ongoing), my hypersensitive skin has never looked as good or been so calm. The team give quick, thoughtful and truly helpful responses to questions.
Have been using the Klira Special for…
Have been using the Klira Special for many months with good effect. My subscription has worked well with no hiccups and I am enjoying the benefits of my prescribed skincare.
The service from Klira is uncomplicated, prompt and supportive.
KLIRA is outstanding
This is an outstanding product and an outstanding service. Any questions are answered promptly. Please don’t ever stop making KLIRA I don’t know what I would do without it now Tracey skin size 3
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