Delivery never received. Tracking said "delivered to mailroom" (my building doesn't even have a mailroom). Customer service (Joan) was worse than useless. As "proof of delivery," she forwarded photos... Voir plus
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I suffer of rosacea on my nose and felt embarrass all the time. I was using my wife's make up to cover my nose but it didn't look natural. Then I found this company on Instagram called Klyr and trie... Voir plus
L'entreprise a répondu
The product is great! Goes on smoothly and not noticeable. I had a couple of package issues when received but was handled swiftly and professionally. 10/10 would recommend!
The service from Klyr is excellent. They responded to my queries very quickly. I purchased the Concealing Cream and it works brilliantly. I could not be happier with the product and the company.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A premium cosmetics brand made for man
Coordonnées de contact
Etats-Unis
- klyrmen.com
4,2
Bien
288 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great product and great quality definitely covers…
Great product and it definitely covers up my dark circles
1 juillet 2026
Avis spontané
Réponse de Klyr Men
Hi! Thank you so much for taking the time to leave us a review!
It truly means a lot to our team. Helping our customers feel more confident is exactly why we do what we do, and we're so happy you're enjoying the product.
We really appreciate your support. Thank you for being part of the Klyr community!
Ghosted on a return—had to file a credit card dispute
UPDATE (July 15): The saga continues. A month after forcing this company to refund a return via a bank dispute, I discovered a hidden subscription on my account and was hit with a new renewal charge.
When attempting to cancel on a mobile device, the "Edit Subscription" button acts as a broken loop, redirecting to a marketing sign-up page. However, upon switching to a desktop computer, the link finally functioned and allowed me to manually cancel the future subscription.
That said, the website provides absolutely no option to cancel the pending order or halt the current unauthorized shipment. I have reached out via support emails and their direct web form to demand a cancellation before it ships, but have again been ghosted.
I notice in other recent 1-star reviews that management loves to blame their "spam folder" for ignoring people. It shouldn't take switching devices, hunting down technical workarounds, or threatening bank chargebacks just to stop a company from taking your money. I am calling my bank tomorrow to dispute this current charge.
UPDATE: The Customer Experience Lead reached out immediately after this review went live and manually processed the refund. While I appreciate the prompt resolution once escalated, it shouldn't require a bank dispute and a public 1-star review to get a company to process a physically delivered return.
Original Review:
Buyer beware! I ordered the Concealing Cream+ product and it was not for me. I reached out to the support team (the same support at klyrmen.com address that is referenced in every one of their review replies) to initiate a return under the money-back guarantee. While support initially responded to me, trying to convince me to keep the product at a discount, they ultimately gave me an address to ship back the product for refund. I did this, shipping the product back at my own expense, with confirmed delivery by USPS on June 11th.
Weeks have gone by. No refund. No acknowledgment of receipt. Several emails to Support have gone completely ignored. I ultimately had to dispute the charge with my credit card company. I am writing this review in hopes that a future customer will avoid having the experience I did. This company's responsiveness, customer service, integrity, and adherence to its own guarantees are exceptionally poor.
The other reviews on this site describing similar experiences with support absolutely match my experience. Do business with them at your own risk. You have been warned.
8 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Michael,
Thank you for taking the time to share your experience, and we're truly sorry it reached this point.
After looking into your case, it appears your follow-up emails were unfortunately flagged by our system as spam, which is why they never reached our support queue. We're not saying this was your fault, this can occasionally happen with email systems. However, we also recognize that we had already been in contact with you on a separate ticket, and we should have followed up more proactively. For that, we sincerely apologize.
We never intended to ignore you, and we're genuinely sorry that it came across that way. We hope that you'd give us a chance to resolve this.
We don't want this to end on a negative note. We'll be reaching out to you separately by email to apologize personally and do our best to resolve this with you.
Thank you again for your honest feedback.
Sincerely,
Team Klyr
Réponse de Klyr Men
Hi Steve!
Thank you so much for taking the time to leave us a review!
It really means a lot to our team. Knowing you're enjoying our products is exactly why we do what we do, and your support genuinely encourages us to keep improving.
Thanks again for being part of the Klyr community! We truly appreciate your support and thank you for taking the time to share your experience with others.
Sincerely,
Team Klyr
Honored 100% Gurantee
After speaking with customer service they refunded my order. I really wished the product worked but feel my skin just was not correct for this product. The reason I took the chance was because they guaranteed it and although it did not work for me I am sure others will enjoy the product.
27 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Arnold!
Thank you for taking the time to leave a review and for giving Klyr a try.
We're glad we were able to get things resolved. Looking after our customers is something we genuinely care about, and that's exactly why we stand behind our guarantee.
We really appreciate your understanding and wish you all the best.
All the best,
Team Klyr
A must try!
Amazing product that blends seamlessly into my skin. It covers my redness perfectly while still looking natural and undetectable. Thank you!
26 juin 2026
Avis spontané
Réponse de Klyr Men
Hi JD! Thank you so much for your kind review! We're so happy to hear that the concealer blends well with your skin and gives you the natural look you were hoping for. Knowing it's helping cover redness while remaining virtually undetectable is exactly what we strive for.
Thank you for choosing Klyr and for sharing your experience with us. If you ever have any questions or need any help, please don't hesitate to reach out, we're always here to help!
Face ,under Eyes & neck Consealar
It's the 1st product made for men ( that I Know of ) I ❤️ it! It work's so much better than all the other products ( made for women ) So thank you! I think I finally found a keeper! 👍
30 avril 2026
Avis spontané
Réponse de Klyr Men
Hi Curt! Thank you so much for your wonderful review! We're thrilled to hear that you've finally found a product that works for you. Knowing that Klyr has become your "keeper" and has exceeded your expectations truly means a lot to our team.
We really appreciate your support and are grateful you took the time to share your experience. If you ever have any questions or need further assistance, please don't hesitate to reach ou, we're always here to help!
I've been really impressed
I've been really impressed with the Klyr concealer. I use it on my rosacea-prone nose, and it lasts all day without fading, even on oily skin. A tiny amount goes a long way, and once I blend it with a makeup sponge, it looks so natural you can hardly tell I'm wearing it.
The matte finish is excellent—it helps minimise the look of my larger pores and gives a much more natural finish. I'd definitely recommend it. Delivery time was reasonable but could be faster in Australia
27 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Michael! Thank you so much for your thoughtful review! It means a great deal to us that you've had such a positive experience with the concealer. Knowing that it gives you the confidence you're looking for is exactly why we do what we do.
We also really appreciate your feedback about delivery times in Australia. Comments like yours help us identify where we can continue to improve, and we'll certainly keep that in mind as we work to provide an even better experience for our customers.
Thank you again for your recommendation and for taking the time to share your experience. If you ever have any questions or need further assistance, please don't hesitate to reach out, we're always here to help!
This doesn't feel heavy at all
This doesn't feel heavy at all. Takes some time to get used to it and know how much you should be using, but very happy with the result
3 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Preston! Thank you so much for taking the time to share your experience! We're delighted to hear that you're happy with the results!
You're absolutely right! It can take a little practice to find the perfect amount to use, but we're so glad you stuck with it and found what works best for you. Hearing that you're pleased with the natural feel and finish means a lot to us.
We truly appreciate your support and your thoughtful feedback. If you ever have any questions or need further assistance, please don't hesitate to reach out; we're always here to help.
Well
Well, it has taken me a while to find a product that matches my skin tone and finally it matches. Perfect can’t even tell that I’m wearing it. I highly recommend buy it. Thank you.
19 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Tony! Thank you so much for sharing your experience! It means a lot to us to hear that you finally found a shade that matches your skin tone so well. We know how frustrating it can be to search for the right match, so knowing that it blends in so naturally that you can't even tell you're wearing it is wonderful to hear.
Your recommendation truly means the world to our team. Thank you for trusting Klyrmen and for taking the time to leave such kind feedback.
If you ever have any questions or need further assistance, please don't hesitate to reach out, we're always here to help!
Amazing results from the concealing…
Amazing results from the concealing cream. Covers all discolorations and inconsistencies!
21 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Michael, thank you so much for the great review!
We're thrilled to hear the concealing cream is giving you such great results. That's exactly what we designed it for.
We really appreciate you taking the time to share your experience and support our growing brand. If you ever have any questions or need further assistance, please don't hesitate to reach out—we're always here to help!
Product look natural and covers…
Product look natural and covers blemishes well
16 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Alez! Thank you for your review! We're delighted to hear that you're enjoying the natural look of the product and that it's helping cover blemishes effectively. Achieving reliable coverage while maintaining a natural appearance is exactly what we aim for, so it's wonderful to know it's working well for you.
We truly appreciate you taking the time to share your experience and support Klyrmen. If you ever have any questions or need further assistance, please don't hesitate to reach out—we're always here to help!
Honestly great product
Honestly great product, being a guy and applying something that looks like nothing is awesome. The tint is the bomb, well done
15 juin 2026
Avis spontané
Réponse de Klyr Men
Hey Dean! Thank you for the fantastic review! We're thrilled to hear that you're loving the product and that it gives you the natural look you were after. Knowing that it blends in so seamlessly while helping you feel more confident is exactly what we aim for.
Thank you for your support and for taking the time to share your experience.
If you ever have any questions or need further assistance, please don't hesitate to reach out—we're always here to help!
Réponse de Klyr Men
Hi Samer, thank you for your review! We're delighted to hear that you're enjoying the product. Creating products that help men feel confident while maintaining a subtle, natural appearance is exactly what we strive for.
We truly appreciate your support and feedback. If you ever have any questions or need further assistance, please don't hesitate to reach out—we're always here to help!
Superb products!
Overall, I have had a superb experience with the Klyr concealer and the TanDrops both! I had low expectations for "social media miracle" promoted products like these , but as a man in his mid 60s who wants to retain some level of youthful aesthetics and battle both age spots and very fair skin, I gave them a try.
While not viewed as a bargain at first, the product cost turns out to be very reasonable and in the end, a super value based on the product performance for both products AND the fact that a little goes a long way.
Shipping was pretty fast and communication from ordering to product in hand was very good. The bottom line, the products work very well!
3 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Drew! Thank you for taking the time to share such a thoughtful review! We're especially grateful that you gave Klyr a chance despite your initial skepticism. It's wonderful to hear that both of our products have exceeded your expectations and have become valuable additions to your routine. This truly means a lot to our team.
Thank you again for your trust and support. If you ever have any questions or need further assistance, please don't hesitate to reach out—we're always here to help!
Responsive and helpful klyr
Responsive and helpful. Good service and product. Would recommend.
6 juin 2026
Avis spontané
Réponse de Klyr Men
Hi David, thank you for your kind review! We're delighted to hear that you found both our service and products helpful. Providing responsive support and quality products is what we strive for, so it's wonderful to know we met your expectations.
We truly appreciate your recommendation and your support of Klyrmen. If you ever have any questions or need further assistance, please don't hesitate to reach out—we're always here to help!
The products work!
5 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Chad! Thank you for your review! We're so pleased to hear that the products are working well for you and delivering the results you were hoping for. Your feedback means a lot to us, and we're grateful you chose Klyrmen as part of your skincare routine.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Amazing product
I love your concealer. Easy to apply and looks amazing. I will definitely order again! Great customer service!
4 juin 2026
Avis spontané
Réponse de Klyr Men
Thank you so much for your kind review!
We're thrilled to hear that you love the concealer and found it easy to apply with great results. It means a lot to know that our customer service team was able to provide a positive experience as well.
Thank you for your support, and we look forward to serving you again in the future!
If you ever need further help or have any questions, please feel free to reach out anytime. We're always here to help.
Misleading advertising
Misleading advertising. I gave this product a try because all the information pages on the site said that they want us to try the product and if it's not the right shade or doesn't work for you then you can get your money back. The shade was waaayyy too dark (even though I used their shade online picker) I contacted them saying I think I need the lightest shade, they replied with a very generic message of things like make sure you put moisturizer on etc. Then they ignored my communications after that. I had to take it to PayPal, they finally got me to fill out a form that didn't work on their end, after about 3 full months from me placing my order I finally got my money back but it's only because PayPal stepped in
3 juin 2026
Avis spontané
Réponse de Klyr Men
Thank you for taking the time to share your experience. We're very sorry to hear about the frustration you've been through.
What you've described is not the experience we want any customer to have with Klyr. We understand how disappointing it must have been to receive a shade that wasn't a match, struggle to get the support you needed, and have the resolution take far longer than it should have.
We would like the opportunity to make this right. We'll be reaching out to you directly to request some additional information so we can locate your order, review the full history of your case, and investigate what transpired. Your feedback is incredibly valuable and helps us identify areas where we need to improve.
We sincerely hope you'll give us the chance to better understand what happened and make things right.
It works well!
As a guy I've always had some redness in my T-area of my face and just being new into the basics of men's makeup was new for me. But honestly this made it really easy to start, the color I chose blended well with my skin and is easy to apply and just stays there all day. you only need a minimal amount and the blender does a good job! it helps just to even out my skin tone and reduce the redness. Just make sure to cleanse and moisturize well before hand and it helps keep the look natural and unnoticeable! Thanks for a great product!
1 juin 2026
Avis spontané
Réponse de Klyr Men
Hi Ian, thank you so much for sharing your experience!
We're especially glad to hear that Klyr helped make your introduction to men's concealing products simple and approachable. It's great to know that it gave you the natural look you were after.
We also appreciate you sharing your application tips, it means a lot to us.
Thank you again for your support and kind words. If you ever need further help or have any questions, please feel free to reach out anytime. We're always here to help.
Covering under eye dark circles
Works really well for covering under eye dark circles and the applicator sponges work great to apply Klyr evenly.
16 mai 2026
Avis spontané
Réponse de Klyr Men
Hey, thank you so much for your review!
We're delighted to hear that Klyr is helping cover your under-eye dark circles and that you're enjoying the applicator sponges as well. It's great to know they're helping you achieve an even, natural-looking application with ease.
Thank you again for your support and for taking the time to share your experience with us.
If you ever need further help or have any questions, please feel free to reach out anytime. We're always here to help.
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