KMS Railtech Avis 966

Out of stock when ordered, but quickly obtained and sent. Good prices.

Kept informed about preordained and when released delivered very quickly

Excellent service, good communication regarding delivery and very reasonable prices

quick service with well packed item
my order was cancelled 2 years ago by hornby 2 years later they got some in stock a called me to ask if i would still like one i did and received item with in 3 days of paying for it at a very good price
very helpful thought full way of looking after customers... 5 plus star treatment
thank you john

When ordering gave me the impression that the parts were in stock. Subsequent emails ignored.

easy to order , excellent contact with the company , great quality part

I paid a very enhanced fee for a next day delivery. This failed and did not arrive. As a result I now have three very expensive two way slips that are of no use. (reason too long to explain, but will do so should this be required ).
Very dissapointed indeed.

Good communication, good service

I was initially attracted by their competitive proces, but excellent communication and attentive customer service made KMS a pleasure to do business with. Thank you!

KMS Railtech provided a brilliant service. Prices are very competitive, dispatch prompt and delivery fast. All around superb service.

Always great prices and great communication when items aren't in stock.

Fantastic items very large range of all types of hobby fun.
Contact them and service is first class. Bought a few things from them over the last year.
But I thought I’d have a go at one of their competitions… it was an added purchase to bring my total up. While they have been busy and thought nothing more of it.
They sent out an apology for delays. And several draws took place.
Prices have been sent out.
I was one of these winners.

I definitely recommend this company.
If I was closer I would definitely visit them. But online works for me just now.

Their competitions are a scam. They violate their own terms of service when they do not meet the required number of entries by not making the draw or issuing refunds and cancelling the draw. They then ignore all email and messages. If you try and call the number either doesn’t connect or goes to voice mail. I managed to get through ones and got fobbed off. One competition was declared rolled after 16months despite no change to the number of entries and no email to confirm and another competition has been removed from the website with no email confirmation or refund. Don’t bother entering, it is a money making scam.

The item I ordered wasn’t actually in stock so they shouldn’t have let me order it. 5 weeks it took to get to me I ended up ordering from somewhere else since it was taking forever.

Placed an order for to buffer stops of which web site was saying in stock. 3 weeks when by and still not received order. Tried chasing but no response from email and when tried phoning got message sometimes saying number out of action and when i got through went straight to answer machine. I had to go through my bank in order to get my money back. Would not recommend this company to anyone. How can they survive with poor service

Good service. Prompt 48 Royal Mail delivery.

The supplier has had on back order for 3 months my items, they have taken payment in full. Despite numerous voice mail messages, emails and Facebook messenger, I only got one reply and that was to tell me they were driving trains and would get get in touch once they were in the office.
They have no regards for their customers at all.
DO NOT TRUST THEIR WEBSITE, DO NOT GET CAUGHT OUT LIKE ME.