I have been a customer for many years and had no complaints until this time. I purchased a $3300 lathe, plus accessories totaling over $4000, with an agreement with your manager that I could purcha... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement158 Penno Road, V1X 6S2 Kelowna, British Columbia, CA
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolute top shelf service!! Ben in the “woodworking” section was amazing! All staff were welcoming and helpful with out being overbearing… the selection and variety of tools was almost overwhelming... Voir plus
L'entreprise a répondu
I’ve been a loyal user of DeWalt tools for quite some time, and their products never fail to impress me. DeWalt has consistently delivered outstanding performance and reliability. DeWalt tools have... Voir plus
L'entreprise a répondu
The staff was very helpful and made my choice of products purchased very satisfying. The free battery that was included in the purchase made the Makita electric chainsaw the best deal for me
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'outillage
- Fournisseur d'outils pneumatiques
- Fournisseur d'équipements de sécurité
- Magasin de matériel de soudure
- Magasin de matériel pour le travail du bois
Écrit par l'entreprise
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
Coordonnées de contact
158 Penno Road, V1X 6S2, Kelowna, British Columbia, Canada
- 250-765-9665
4,2
Bien
71 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good Rep and good customer service.
11 septembre 2023
Réponse de KMS Tools & Equipment - Kelowna
Every customer matters to us. Thank you for choosing our services and sharing your feedback.
good variety of tools
18 juillet 2023
Réponse de KMS Tools & Equipment - Kelowna
Thanks for your positive review. We try to stock the most tools in the industry, at the Best Value..Guaranteed !
Good people and great products
15 août 2023
Réponse de KMS Tools & Equipment - Kelowna
We value your business and are happy to hear you had a good experience. Thank you for choosing for KMS Tools & Equipment.
They had what I was looking for and it…
They had what I was looking for and it was cheaper than advertised
10 août 2023
Réponse de KMS Tools & Equipment - Kelowna
Your kind words are greatly appreciated. Thanks for making KMS Tools & Equipment your choice.
Really not very good in the service that is provided.
Well, i have to say over the years that I’ve spent money at KMS the service is just plain bad! The selection of tools is ok most of the time, but try and find someone for anything or that gives a sh#t about their job. My wife will come into all other man stores but this one. KMS for me is a last resort kinda place for tools now. LOTS OF OTHER OPTIONS that have customer service.
17 juin 2023
Impossible To Make Online Purchases.
KMS has a very cumbersome and difficult system for paying for purchases online. They send out ads for online special pricing and when I went to purchase I ran into a bunch of roadblocks. The final straw for me was the pop up of an additional window saying they would email a special code needed to complete the purchase using my credit card. Had some indication it was from the Royal Bank where my credit card is from. Never did get this code emailed to me so I couldn't make the purchase. Asked Royal bank about this special code and they know nothing about and said don't touch it with a long stick because it liiks like some kind of fraud going on. Hey KMS did you ever hear of PayPal??
11 août 2023
Réponse de KMS Tools & Equipment - Kelowna
Hello
The authentication prompt you received during checkout is additional security that many Credit Card Issuers are offering. KMS Tools has enabled this option but whether you receive the prompt for the code is managed by your bank and out of KMS Tools control. This second authentication is becoming more common for online purchases.
It looks like RBC calls this Purchase Security. Please contact your bank again as your information on their records may be incorrect if you did not receive the code. Many banks allow email or SMS as the second factor authentication.
We appreciate you taking the time to share this feedback on our website. We will be reaching out to hear more about the other roadblocks you experienced while shopping on our site.
Thank you
The KMS Tools Team
Devine at KMS was AWESOME
I had purchased a Milwaukee air compressor and had a few issues. Called the Milwaukee warranty phone number and the gentleman that dealt with me was awesome.
He recommended that I call KMS tools for and exchange.
KNS put me through to Devine and she was so good to deal with.
I do not usually do reviews however because she was so good I am doing this review as I would give her 10 stars!
I will continue to purchase all my tools at KMS as customer service is so important to me as I had a retail business for 40 years built on customer service.
It is easy to talk the talk but it is hard to walk the walk.
Kudos to Devine and KNS Tools!
26 juillet 2023
Réponse de KMS Tools & Equipment - Kelowna
Your positive feedback is much appreciated. We're glad to be of service. Thank you for choosing for KMS Tools & Equipment.
Staff gave me a price match to an…
Staff gave me a price match to an advertised competitor price which I appreciated. Such efforts allow me to go direct to KMS Tools knowing that they are always competitive vs me having to go to multiple places for best price.
10 août 2023
Réponse de KMS Tools & Equipment - Kelowna
Your kind words are greatly appreciated. Thanks for making KMS Tools & Equipment your choice.
Staff & product selection
19 juillet 2023
Réponse de KMS Tools & Equipment - Kelowna
Your feedback emphasizes why we do what we do. Thank you for opting for KMS Tools & Equipment.
Réponse de KMS Tools & Equipment - Kelowna
Your satisfaction is our priority. We appreciate you choosing KMS Tools & Equipment and sharing your thoughts.
Your people seem to care about the…
Your people seem to care about the customer…. Many places of business have forgotten this. Thank you.
17 août 2023
Réponse de KMS Tools & Equipment - Kelowna
Your words are encouraging and much appreciated. Thanks for making KMS Tools & Equipment your choice.
KMS Staff - Kelowna
All the staff at KMS Kelowna that I have dealt with over the past 5 years are amazing in terms of their knowledge, attitude & customer service.
8 juin 2023
Réponse de KMS Tools & Equipment - Kelowna
We value your business and are happy to hear you had a good experience. Thank you for choosing for KMS Tools & Equipment.
Increased sales staff
Recent visits I have noticed an increase in sales staff. The store is big and finding what I need quickly is important.
20 juillet 2023
Réponse de KMS Tools & Equipment - Kelowna
We appreciate the great feedback! It's rewarding to know you had a good experience with us. Thanks for choosing KMS Tools & Equipment.
Great tools
Great tools, could use more helpful staff, the young people are great, but the middle aged gentlemen was rude and unhelpful on multiple occasions. I also Wish the pricing was a bit more consistent in store. Still a big KMS fan and spend way too much money there!
19 juillet 2023
Réponse de KMS Tools & Equipment - Kelowna
We're pleased to see your positive rating and thank you for choosing KMS Tools & Equipment.
You have great deals
3 août 2023
Réponse de KMS Tools & Equipment - Kelowna
We appreciate the great feedback! It's rewarding to know you had a good experience with us. Thanks for choosing KMS Tools & Equipment.
Very knowledgeable staff and always…
Very knowledgeable staff and always have what I’m looking for
10 août 2023
Réponse de KMS Tools & Equipment - Kelowna
Your words are encouraging and much appreciated. Thanks for making KMS Tools & Equipment your choice.
Sale items are IN STOCK & AVAILABLE!
Every time we go to KMS for sale items, the items are IN STOCK! That is fantastic, saves us a lot of time! Also, staff members are always available when we have questions, they will provide the answer or find another staff member that can! I greatly appreciate having someone able to help me!
22 juin 2023
Réponse de KMS Tools & Equipment - Kelowna
We're pleased to see your positive rating and thank you for choosing KMS Tools & Equipment.
I purchase most of my tools and…
I purchase most of my tools and supplies there the staff are great it is a enjoyable place to shop
19 juillet 2023
Réponse de KMS Tools & Equipment - Kelowna
Thanks for sharing your experience. We take your feedback seriously and are pleased to hear you're satisfied.
Always have the product I want
16 août 2023
Réponse de KMS Tools & Equipment - Kelowna
Thank you for your five-star review, Robbert!
Great deals and a wide selection.
10 août 2023
Réponse de KMS Tools & Equipment - Kelowna
We appreciate your kind review of KMS Tools & Equipment and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.