Knock Avis 207

Trisha Schmidt was amazing to work with. She helped us every step of the way. What can be a very stressful experience was made so much smoother because of her. She went above and beyond and still checks up with us to this day!

We had an amazing experience with knock. Trisha was absolutely amazing!
Communication was great, we were constantly informed on the progress of my clients file. Closing was smooth and clients are so happy.
The Home swap program gives such a great opportunity to clients that want to purchase before selling.
Recommend 100%

Trisha was the best!

Helped us newbies out and was very patient with answering ALL our questions and was very quick in communication.
Everything was well explained and no surprises!

A fantastic and smooth experience. Everything went as promised and everyone at Knock who we were in contact with were all consummate professionals starting with Dustin who was our contact person. The ability for Knock to be able to provide a bridge loan and allow us to purchase a new home without having to sell our current home first was a definite plus. More traditional mortgage companies should follow this concept.
We were able to close on our new home as scheduled with Knock working with us every step of the way and advance us he funds necessary so we could delay the selling and closing on our new home. Thank you to all at Knock - Dustin, Robert, ShaRhonda, Jenn, AJ and all of the support and loan teams.

Tobias Berry

Working with knock has been a complete disaster for my family. We were pre-approved on June 18th. Here’s a quote that’s copied from the email I received “Your pre-approval letter is attached. This reflects a purchase price of up to $425,000 with a 20% down payment. We estimate that this scenario will not require you to bring any of your own funds to the purchase of your new home.” It seemed like every other day after that I was asked to provide some type of document. In a lot of cases it was documents that I had previously provided and some documents were being asked for so late in the process that it was obvious that the people working my case were unorganized at best. Here’s just a couple of examples. On July 20th, (6 days before when we should have been closing) I was asked to explain in a signed letter if there was damages to the house during a storm that happened in April. On July 22nd I was asked to send a signed letter to explain things like a $300 Cash app deposit that I received as a wedding present and a venmo transfer that my wife sent me to help pay for the earnest money. These request come often. It’s become a part of my morning routine to wake and see what Knock needs today. I was also asked to provide 2 months of bank statements and my earnest money information on July 22nd, all of which had been provided weeks ago on multiple occasions (May statement over a month ago). When my concerns about documents being asked for late in the process grew, I decided to contact a manager, Chris Quin. He and I talked and he agreed that some of the things I were going through was not right and informed me that because I’m moving to a new town as a teacher and will not have a paystub from my new school district that this was causing issues, but later in the conversation reassured me that it was going to be fine because of the contract I provided. We were supposed to close on our house on July 26th, however on July 22nd I was told that they would need an 11 day extension (after they reassured us that we were on schedule) along with a bank statement showing that I have 13 thousands dollars, some as reserves, some to bring to closing. We don’t have anywhere near that much money in reserves and Knock knows this. I was told that it was because my credit card usage has increased and the cost of our home that we’re trying to sell decreased. Our credit card utilization has actually decreased since we joined knock, and our loan advisor reassured me that our price decrease of our house would not be a problem. If we would not have received this reassurance, we would have kept the price the same and taken a different strategy like staging the house. He told me that instead of paying 20% of the down payment we would be able to pay 10% and some of the other money would be used to pay off debts. This all changed right before our closing date. Our realtor has called and left numerous messages for updates throughout this process because she too was concearned about how late Knock was asking for certain documents. She has NEVER received a call back. She ended up sending the title and contract to 3 different people, due to the lack of professionalism on knocks behalf. The sellers of the house that we were trying to purchase needed the money two days after our original closing date of July 26th. On July 28th, they decided to just keep our earnest money and rent their house out. I’m a teacher. I’m not loaded for cash. We’re in a new city with no place to live and down over 5k in cost due to earnest, option and appraisal cost. We’re going to have to ask for gifts to have the money to go towards new earnest money. After taking a couple days away from knock, my realtor tried to reaching out to try to fix all of this and move forward. On Friday, July 29th, we received an approval for 400k, not pre approval but clear to close! Just to find out days later that our loan advisor and loan processor no longer worked for the company. No one had even told us. We just had to keep reaching out to Knock constantly. After being assigned a new advisor, I aired my frustration to her and asked for her to have Chris Quin reach back out to me. After talking to her, she basically told me that he asked her to deal with it. Now they are asking us to start the process with Knock all over as if it’s day 1. Working with knock has been the worst decision of my life.

We sure did like working with Tammie B. for the purchase of our new property. This marks the 3rd deal we have done with knock...thank y'all for creating a unique solution to purchasing a home before selling your existing property.

My wife I are business professionals. We considered using knock given the current market conditions. WE both opted out of emails. Both of us are enrolled in the national do not call registry. Since submitting our application we have each received 30 plus sales calls from different companies daily. This has affected my work productivity. This is unacceptable and a bold face lie. Do not complete the app electronically. Knock sells your information many times.

worked with a loan rep for over 9 mos. it.was only when we put in an offer we were told we had no credit activity
if he had told us this we would of gotten a credit card 7 mos ago
instead he waits until we get an accepted offer. we had to withdraw from sale. it was so embarrassing and disappointing
wasted 9 mos of our time

Trisha is a true asset to Knock! She communicates, and alway there to answer your questions! I would definitely recommend using Trisha again.

Working with Trish was as good as it gets. She was so helpful throughout the process, prompt, and concerned about her clients the whole trip. Thank you TRISH! It was a pleasure getting to work with you.

We had a great experience with Knock. They were helpful and thorough for every step of the process. We would recommend this company to others that are looking to purchase a home.

Knock repeatedly and severely mismanaged the closing of my house, eventually forcing the buyer to cancel the purchase agreement. The best way to describe their services would be "devastatingly incompetent."

They compounded the problem by lying about it. Then lied about fixing it. Then lied about removing the people responsible from my account.

So if you want to work with incompetent liars, Knock is the company for you. Otherwise find literally anyone else to work with.

I had the pleasure of working with Trisha on my clients Home Swap. She was always responsive, on top of the file, and generally a great person to talk to. I would definitely work with her again!

Knock has a good, innovative product that is poised to be a leader in service to many sellers and buyers. My experience with Tara Robertson, Oscar Gomez. and their teams was positive. They are knowledgeable and professional. And they really want to help serve their customers and agents. I saw improvement from my first transaction to my second. The communication was now timely and constant. We achieved closing within the 30 day window. But we had a slight hiccup at the end. What matters to me is how it was handled: with professionalism, sincere concern and service that went 'above and beyond'. I recommend Knock Swap and I would use them for myself as well.

As a real estate professional, I was wary about this program for a long time, but I am now a huge fan! Trisha Schmidt, the loan advisor for my buyers, was extremely helpful and went the extra mile when the buyers encountered unexpected hurdles. The buyers closed last week on time! When my buyers are happy, so am I! Thank you, Trisha!

Lacey Bernath with KNOCK was outstanding to work with! Our 60 day delay was caused by the client's builder but KNOCK was on time and helpful every step of the way. We finally closed on this new construction and my clients as well as myself were very pleased with Knock and the HomeSwap Program!

We had such an incredible experience using Knock for our first mortgage! I cannot say enough good things about them! I have heard such horror stories about buying a home. I was pretty nervous going into it. But Knock made the process an absolute breeze! They were so knowledgeable and kind. They explained every step of the way in great detail. We were all clear with a week to spare before our closing. Incredible! The processor, the LO, the closer.. the entire team were top notch! 10/10 I would recommend Knock to anyone and everyone. They were just terrific. Thanks again for making this experience a joy instead of a stressor! I appreciate you all SO MUCH :)

As an agent, I like to have solid tools in my toolbox for clients. Knock is one of the best tools I've found. It solves a pain point for those looking to buy and sell. Dustin and ShaRonda have been exceptional to work with!

I love the home swap program for my clients and Tara is hands down the best

Currently going through what all the bad reviews have stated. I even questioned Knock on the “missing of the closing date” issue and was assured that processes have improved. Well, Knock missed one closing date and looks like they’re about to miss another one !! Needless to say while wanting to charge me a fee for their slow process and providing inaccurate closing timelines. All the while during this entire process, I’ve provided all of the required documents within less than an hour of the request. My credit is stellar, my income and job is solid. At this point, I think Knock just doesn’t want to do business! Terrible experience.

Update:
We are now 2 days past the 2nd scheduled closing date and I haven’t received an update from Knock.
Finally closed on the December 15th! The concept of Knock is great but the execution of the concept was terrible in my experience. Opportunity for Knock internal process improvements!