I didn't like how I got 6 messages about having to contact my vet for approval, but no update that my vet got back to you. Also didn't like how my address on file was no longer "valid" after 2 years... Voir plus
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Lisez les avis des autres
I'd love to be able to edit my subscriptions myself, instead of waiting on a response. Prices don't feel as competitive as they could be. Would love a rewards program or incentive to continue auto shi... Voir plus
I was running low on doggie prozac for my aging terrier and my vet wouldn’t let me renew my prescription until I took him in. Koala kept my info on file and called my vet and resubmitted my prescript... Voir plus
I appreciate that my orders are on auto renewal. This takes away the worry that we are going to run out. I'm able to adjust the order, koala gives me an update to remind me, the medicine comes through... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Koala Health is a pet health company focused on simplifying the healthcare experience for pet parents. We make it easy to shop for your pet's medications and health related products on our e-commerce website and we dispense and ship those products right to your doorstep. Please ask about our custom Pouch Packaging!
Coordonnées de contact
179 South Street, 02111, Boston, Etats-Unis
- (866) 445-6252
- hello@koala.health
- koala.health
4,0
Bien
127 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 18 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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This company is horrible
This company is horrible. Their shipments are consistently late. Imagine your pet having to suffer because Koala does not have the ability to send out produce on time!
26 janvier 2024
Avis spontané
I can’t believe how companionate Koala…
I can’t believe how companionate Koala Health is! I ordered my dogs prescription medicine from them. I had to put my dog down on Tuesday and advised them. Today is Friday and I just received flowers from them! My own vet has not even called me yet! This company is truly a blessing!!! It warms my heart! Thank you!
29 décembre 2023
Avis spontané
AVOID AT ANY COST!!
The watch i got is not working, and when i asked for a refund, they practicaly ignored me! So now i got myself with a broken low cost chinesse made watch and cant get a refund, they are like scammers!
8 novembre 2023
Avis spontané
Awful experience
Awful experience. I don't know where they are getting all the positive reviews posted on their website since they have no options to leave reviews.
They debated the prescription amount my dog has been on for the past year and made me take my dog in to the vet just to be weighed, then debated the discount code they supplied and originally accepted at checkout. The reason why I picked Koala was to use the discount code given. It's also pretty ridiculous since the prescription amount they think she should be on doesn't exist. After jumping through hoops and over five days later still nothing has been shipped and they haven't responded to emails. I have never had such a bad experience with a pet supply company. Go anywhere else.
7 novembre 2023
Avis spontané
A++ Rating
First time order. WOW! Less expensive, nicely packaged, fast delivery, rewards program. Yes, will use Koala again.
26 août 2023
Avis spontané
I was a little worried because of the…
I was a little worried because of the bad review on here so I emailed Koala about my order I made the day before just asking how long it normally they takes for them to reach out to my vet. They emailed me back within 8 hours or so. I let them know I was running low on my dogs prescription and they marked my order as urgent and said they'd vontact my vet asap, 2 days later my order has shipped. Idk how long shipping will take, but considering their speedy response and consideration with my order I think they deserve some credit for that so I wanted to write this review to say I'm really happy with their customer service.
21 avril 2023
Avis spontané
Use Another Online Pet Pharmacy
I submitted my order (Order # O5XD6) on 28 Nov 22 and as of 06 Dec 22 no one from Koala Health has reached out to me or sent any updates on the order. I had to initiate all communication and now I must go to my vet’s office to get the Rx…HEY, wait a minute, isn’t that what Koala Health should do????
Don’t waste your time with these folks….
6 décembre 2022
Avis spontané
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