Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Voir plus
L'entreprise a répondu
Initially had a delay of a couple days of receiving a shipping confirmation. I was leaving town on a trip and really wanted the shoes so I reached out and Nikki responded quickly, was empathetic and... Voir plus
L'entreprise a répondu
I have purchased 10+ various types of shoes from Koio. I was hooked after my first pair! Incredible quality and comfort. Customer service is also exceptional! This will become your favorite brand!
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Coordonnées de contact
Broome Street 407, 10013, New York, Etats-Unis
- koio.co
4,1
Bien
285 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff were very helpful and friendly…
Staff were very helpful and friendly -and the shoes are so comfortable from the minute I tried them
31 mai 2025
Avis spontané
Réponse : Koio
So happy you're loving your Koios! Thanks for stopping by.
Best white sneaker I’ve ever bought
Best white sneaker I’ve ever bought. I’m buying my third pair. I’ve worn them all over Europe and never had any issues. Worth every penny!
31 mai 2025
Avis spontané
Réponse : Koio
We love hearing this! Thanks for choosing Koios for your trip, and we're so glad we kept you in comfort the whole time. Enjoy!
Very helpful and accomodating service
Very helpful and accomodating service. Very efficient and answered all questions i had about the sizing. Will definitely be back!
31 mai 2025
Avis spontané
Réponse : Koio
Glad we could help, thank you!
In person final check did not disappoint!
Been eyeing these shoes online for a while. The shoes were great once I tried them on in person. Super happy with my purchase!
30 mai 2025
Avis spontané
Réponse : Koio
We're so glad you love your new Koios!
Amber and Barbara were extremely…
Amber and Barbara were extremely helpful. My visit at the store was quick and seamless
5 stars!
30 mai 2025
Avis spontané
Réponse : Koio
Thanks for shouting out our team members!
Réponse : Koio
Thanks for visiting! We're so glad you were able to find the right size.
May need to buy a back-up pair
These look and feel great. Did not have to wait long for shipping and got a promo for a percentage off which was an unexpected plus.
13 mai 2025
Réponse : Koio
We’re thrilled to hear you’re loving your Koios! We put a lot of care into making shoes that not only look great but feel amazing right out of the box, so it means a lot to know that came through.
Glad the shipping was smooth and that the promo was a nice surprise — we love being able to add a little extra joy when we can.
Enjoy every step, and don’t hesitate to reach out if we can help with anything down the road.
Réponse : Koio
We're so glad you love your Koios!
Ended up getting 2 pairs of shoes after…
Ended up getting 2 pairs of shoes after Amber and Ryan helped me out. Thank you!
26 mai 2025
Avis spontané
Réponse : Koio
Enjoy your Koios, and thanks for visiting our Soho store!
Great experience
Great service from Amber! Good recommendations and smooth experience.
25 mai 2025
Avis spontané
Réponse : Koio
Thanks so much for your review!
A+ variety & customer service
Incredible variety of color ways with even better service from the floor staff. 10 of 10 would recommended
25 mai 2025
Avis spontané
Réponse : Koio
So glad to hear about your experience at our Soho store! And thanks for appreciating our color selection as well. Enjoy!
I had a great experience with Amber
I had a great experience with Amber. She was very helpful and informative. She made me feel confident in my purchase. I certainly intend to recommend KOIO to my friends after the great time i had in store.
25 mai 2025
Avis spontané
Réponse : Koio
So happy to hear you had a great experience in store! Thanks for visiting us.
Great customer service!!
25 mai 2025
Avis spontané
Réponse : Koio
We're happy to help! Thanks for your review.
Réponse : Koio
Thanks for your review!
Réponse : Koio
Thanks for your feedback! Enjoy your new Koios.
Beautiful shoes
Beautiful shoes. Great packaging too. Made me feel special. Thank you Koio.
12 mai 2025
Réponse : Koio
Thanks so much for your kind words, Gary! We believe shopping for quality shoes should not only be about a great product, but the experience as well, and we're so glad yours was special. Have a great day, and enjoy your Koios!
Great support
Had a pair that was squeaking a lot, and Koio replaced that pair immediately! Great shoes at great pricing.
12 mai 2025
Réponse : Koio
We're so glad we were able to help! Enjoy your Koios, and thanks for your review.
Incredible product, presentation and customer service
Loved the purchasing process very personalized
12 mai 2025
Réponse : Koio
We work hard to provide the best service for our customers! Thanks so much for your kind words, we're so glad you had a great experience purchasing.
Great shoes and very helpful service
17 mai 2025
Avis spontané
Réponse : Koio
We're so glad to hear it, have a great day!
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