Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Voir plus
L'entreprise a répondu
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I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Voir plus
L'entreprise a répondu
Initially had a delay of a couple days of receiving a shipping confirmation. I was leaving town on a trip and really wanted the shoes so I reached out and Nikki responded quickly, was empathetic and... Voir plus
L'entreprise a répondu
I have purchased 10+ various types of shoes from Koio. I was hooked after my first pair! Incredible quality and comfort. Customer service is also exceptional! This will become your favorite brand!
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Coordonnées de contact
Broome Street 407, 10013, New York, Etats-Unis
- koio.co
4,1
Bien
286 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just bought my 16th pair!
I’ve been buying and wearing Koio for 5 years now. I’m not kidding when I say it’s the only brand of shoes I buy and wear. I just purchased my 16th pair…
16 pairs, and every single one still looks and feels like great.
16 novembre 2025
Avis spontané
Réponse : Koio
We're thrilled to hear you love your Koios! Thanks for your review, and we hope your Koio collection continues to grow.
If I could give this company zero stars…
If I could give this company zero stars - I would! I ordered a pair of shoes after reading an online review and I was very hopeful. But the shoes were the wrong ones. The label on the box didn't match the shoes, and the shoes inside were nothing like what I ordered.
So I did an exchange, went to the post office, and when they received my return they shipped a new pair. But they shipped the wrong shoes again! Even after speaking with customer service, they shipped the exact same wrong shoes!!!
So then a manager contacted me and ASSURED ME if I wanted to try again they would give me a discount on the order and they would monitor the warehouse fulfillment to MAKE SURE the correct order was shipped.
You can guess what happened...EXACT SAME wrong order! How many times do I have to go to the post office to return their shoes???
17 novembre 2025
Avis spontané
Réponse : Koio
Hi Jeremy, we are so sorry that you received the wrong item this many times! We've just sent an email letting you know, but it turns out a batch of this style was mistakenly mislabeled, which explains how this happened multiple times.
This has never occurred before, which is why we didn't catch this sooner, and we sincerely apologize. This is absolutely not acceptable, and not a normal experience with us. Our team is in the process of relabeling this style correctly, and we'll be able to send the correct item if you'd still like to receive it. As an alternative, we can of course provide a refund as well.
I'm also happy to arrange a pick-up so you don't have to go to the post office, and have sent a gift card via email as well for the inconvenience. I sincerely apologize for your experience here, and hope we can show you our usual top-quality level of service going forward. We look forward to hearing from you!
I have two pairs of Koio shoes
I have two pairs of Koio shoes. Top quality shoes. Customer service is responsive, prompt and fair!
14 novembre 2025
Avis spontané
Réponse : Koio
Thanks so much, Paul! Enjoy your Koios :)
Réponse : Koio
Thanks, glad we were able to help!
Great quality and a wonderful customer…
Great quality and a wonderful customer service experience.
11 novembre 2025
Avis spontané
Réponse : Koio
Thanks so much for your review! Don't hesitate to reach out if you ever need assistance in the future.
Love these shoes
Love these shoes. I bought two pairs and needed assistance with an exchange on one of the pairs. Aakifah provided excellent customer service, super helpful.
5 novembre 2025
Avis spontané
Réponse : Koio
Thanks so much for the shoutout, Richard! We're so glad Aakifah was able to help.
Great service
I got a product i was dissatisfied with (not the brand’s fault) and the customer service was very human and lets say they got another loyal customer now!
24 octobre 2025
Avis spontané
Réponse : Koio
Thanks so much for your review, Roy, we really appreciate it! We're sorry you had an issue with your original order, but we're so glad we were able to help.
Great Product!
Just bought my second pair of Capri sneakers and I made an error in my order and noted the incorrect size. Customer service was great and helped to correct the issue. Much appreciate!
20 octobre 2025
Avis spontané
Réponse : Koio
We're so glad we were able to help, and we hope you love your new Capris!
Thin Leather - Results in cracking
Loved the design of the shoe and easy to wear out of the box. However after a few wears the portions of the shoe that crease started to crack. The leather is thin and nothing compared to Common Projects or Oliver Cabells. It feels dry and rough to the touch. I've only worn these shoes out in the city and they are unwearable now due to what looks like spiderweb cracking on both shoes.
19 octobre 2025
Avis spontané
Réponse : Koio
Hi Lucas, we appreciate your review. What you're describing definitely isn't normal, so we'd love to look into this further to see if there's a defect or other issue with the pair you have. Your information wasn't included with your review, but if you can send us an email at hello@koio.co with photos of the shoes, we would love to help with this. We hope to hear from you soon!
It’s worth it to go in person!
Ryan was super helpful in assisting me with figuring out my sizing. His patience and knowledge was perfect in cementing my commitment as a Koio customer.
14 octobre 2025
Avis spontané
Réponse : Koio
Thanks so much, please come visit us again!
Réponse : Koio
Thanks so much Liam, glad we could help!
Their store is really nice in Soho and…
Their store is really nice in Soho and their shoes are pretty amazing! Very comfortable :)
10 octobre 2025
Avis spontané
Réponse : Koio
Thanks so much for visiting us. Enjoy your new Koios!
Underwhelming for this price point
Underwhelming for this price point. Bought the capri whites without laces. Fit is terrible, feels loose/not snug, thin material around the foot vs a thick sole, and the faux laces are cheap looking bands. Creases already appearing in the “leather” after 3 wears. Marketing is a 5/5, but value for money is a complete miss and wouldn’t recommend Koio based on the poor quality of the product.
9 octobre 2025
Avis spontané
Réponse : Koio
Hi Drew, we sincerely apologize for the disappointment with your Capris. It sounds like you may have ordered the wrong size, and we would love to check your measurements to see if a smaller size would be the right fit. Please reach out to us via email at hello@koio.co so we can assist further! Kindly note as well that creasing in leather is normal, and is how the material softens up and molds to the foot over time.
We appreciate your review, and look forward to hearing from you!
Terrible Quality, Terrible Customer Service
absolutely terrible quality materials and equally awful customer support. I’ve had these shoes for a little over 3 months and the leather is already starting to tear and peel. This should never happen for the price point of the shoe. Customer support is not helpful whatsoever and will just offer you a discount towards another pair that will also degrade in 3 months. To anyone reading this I highly would recommend paying the extra few hundred for common projects, as the quality is a lot higher and the shoes tend not to shoe damage after years of wear. Really disappointed in the KOIOs I bought.
7 octobre 2025
Avis spontané
Réponse : Koio
Hi Ryan,
Koios are built to last for years, but this can vary depending on the extent of wear by each customer.
We received photos showing extensively worn shoes with some areas on the toe that had been scraped, which reflect manual damage. As we're unable to be responsible for external damage to shoes outside of normal wear, we did offer a gift card towards a new pair as a compromise.
We apologize for your disappointment, and hope you can understand. Our craftsmen use premium Italian leather, but if the shoes are worn in rough environments or scraped, they can sustain some damage. We appreciate your feedback, and are always working to improve both our product and service.
Customer service is 10/10
6 octobre 2025
Avis spontané
Réponse : Koio
Thanks so much for the shoutout! We're happy we could help.
The shoes are the best
The shoes are the best. And their Lafayette store is awesome. Amazing and helpful staff. Highly recommended.
5 octobre 2025
Avis spontané
Réponse : Koio
Thanks for your review, Alex!
Truly excellent shopping experience at…
Truly excellent shopping experience at the Lafayette store! Great shoes great service
4 octobre 2025
Avis spontané
Réponse : Koio
Thanks so much, David! We hope to see you again soon.
I hate writing positive reviews…
I hate writing positive reviews (because I always feel like that reduces the chances of the company needing to offer discount prices, lol),, but I just ordered my 6th pair over the last 2 months. I didn't expect to like the suede as much as I do, uggh.
3 octobre 2025
Avis spontané
Réponse : Koio
Thanks so much for your review, Douglas! We appreciate you taking the time, and sorry for the great suede :) Enjoy your new Koios!
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