Great service and the counsellors recommend useful advice and support. Though the live chats end at the same time every day and I’d like it if there was an evening / night chat. This is because the Ko... Voir plus
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And the Worst Idea Award goes to??? This sounds on paper like a great idea, however, in practice, is horrendous and harmful. Students are coming home terrified over the move to High School as... Voir plus
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Horrible Service!!I used to post but now I only use the Journal feature and I don't bother talking to the kooth 'professionals'. I appreciate their commitment to kooth.. but most kooth 'professional... Voir plus
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I sent someone a message and they responded the next day, asking for more specific details, i messaged them back opening up about my problems 7 days ago and i have no response at all. I'm really disap... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
1 in 5 children and young people suffer from mental health illness in any given year. At Kooth, we believe every young person has the right to thrive and to access high quality mental health care. Kooth.com is commissioned both in the UK and the US. In the UK: The NHS, Local Authorities, charities and businesses have access to anonymous and personalised mental health support for Children and Young People. With over 1.3m logins per year, we provide end to end support whatever the need. Safeguarding and clinical excellence is a huge priority for us. Indeed, 96% of surveyed users said they would recommend Kooth to a friend.
Coordonnées de contact
5 Merchant Square, W2 5AY, London, Royaume-Uni
- marketing@kooth.com
- kooth.com
2,9
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85 avis
A répondu à 70 % de ses avis négatifs
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Thanks Kooth
My experience on Kooth has been pretty well so far considering i am new to the site, it was slightly difficult to log in but i dont care since their service has been great to me so far, i have only been sending messages through to inbox and the responses have been lovely, i think im going to try the live chat feature.
16 avril 2026
Avis spontané
Réponse : Kooth Digital Health
Thank you so much for your positive comments! We work hard to provide the best services we can and it is so appreciated to hear that you have had positive experiences using Kooth. It's great to hear that you've had helpful responses to your messages, and we hope you enjoy your live chat sessions just as much.
Pushed further into distress by harmful chat :(
Mocked, humiliated and pushed further into distress is my experience :( had to call a real counsellor to calm me down.
31 mars 2026
Avis spontané
Réponse : Kooth Digital Health
Hi,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take concerns like this very seriously, and what you’ve described is not the standard of service we aim to provide. We would like the opportunity to look into this further and address your concerns properly.
As we’re unable to discuss specific details via this platform, we kindly ask that you contact our complaints team at complaints@kooth.com including any relevant information so we can investigate this thoroughly.
We are committed to maintaining a respectful and supportive environment, and we appreciate you bringing this to our attention.
Thank you
Wait time was rediculous
On my realy bad days i went to this app.The wait time is absolutely rediculous i once had to wait like and hour but its roughly around a 30min wait which i think is too long and the chats barely even help.
23 décembre 2025
Avis spontané
Réponse : Kooth Digital Health
Thanks for your feedback. As a free service, we help a lot of people and sometimes the wait times are longer than we would like. We are always looking for ways to shorten wait times and will continue to do so. Please do keep using Kooth. Talking is often the first step to feeling better and we are proud to have helped so many young people get through tough times.
Sadly takes hours for reply
I work with a lot of families. Which I recommend kooth for the young ones. Used for first time today with a family member and sadly can't say it's good. Waited hours for a response to a message then signed us out. I know this is because they are busy but anything can happen in those hours.
6 février 2026
Avis spontané
Réponse : Kooth Digital Health
Hi Sam, thanks for taking the time to share your experiences, and it's great to hear that you refer young people to Kooth! It's unfortunate to hear that your message wasn't responded to while you waited. However, it's important to flag that Kooth is not a crisis service. If there is an immediate safeguarding risk, there are a number of crisis services available, which we signpost to prominently on Kooth. Also, the message function is not an instant-reply feature. Our standard response time for messages is 24 hours. Our live chat function is for instant chat, and it may be that you were in that queue as well. At busy times, waiting times can be longer than we'd like and we are always striving to reduce these. We help thousands of young people every year and receive wonderful feedback from so many. We would like to encourage you not to let your experience taint your view of Kooth going forwards, as we would love the opportunity to support the young people you work with. Finally, we are always keen to understand how we can improve our service - please email us at safeguarding@kooth.com so we can dig into your experience further. Thank you.
This generic service is not adequate
This generic service is not adequate, I actually feel like it has caused more stress than resolving any of my mental health barriers. However I recently started receiving support from The Better Health Generation and their support has been incredible and the turnaround to get me seen by their clinicians amazing. I am so grateful.
28 janvier 2026
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Our team is dedicated to supporting every single young person who comes to us for help. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Would give it 0 stars if I could
Would give it 0 stars if I could
Terrible service, hard to get on live chat and advice is more around signposting or reading an article, then actually personalised emotional wellbeing support to me.
24 octobre 2025
Avis spontané
Worst service ever
Joined and waited in a queue over 3 hours to be told they had to close the chat queue. They must be understaffed and dont have the resources to help young people. Always get copy snd paste messages with a load of links that arent helpful. Such a waste of time.
16 octobre 2025
Avis spontané
This company is a scam
This company is a scam. You join the queue to chat and that's it. Nothing happens. The you find it's logged you out. I've tried four times and never got to speak to anyone. It simply doesn't work
26 octobre 2025
Avis spontané
Please be honest about wait times
It’s a good site, and I’ve had some really really understanding counsellors. However I sent a message to a specific counsellor (who is brilliant) 12 days ago and I have not yet received a response. I sent another a day ago, just in case it had been missed. I understand you are all very busy but I would like to be informed of the wait times more. Just as I sent another to the inbox two days ago as well and haven’t got a response. I really don’t want to slate any individuals but I have been checking the site every hour, praying for a response. It’s been a rough few weeks.
22 octobre 2025
Avis spontané
Réponse : Kooth Digital Health
Hi, thanks for taking the time to share your experience. I'm glad that you normally have a great service from us but am also sorry to hear that your last couple of messages haven't been responded to. This is unusual for our service and we would like to look into this for you. Please could you email us with this information at complaints@kooth.com and we will look into it and try and get you connected again.
Many thanks for flagging this, we will do our best to get things resolved so you can continue getting the service you value from Kooth.
good but a few things need to be done.
Great service and the counsellors recommend useful advice and support. Though the live chats end at the same time every day and I’d like it if there was an evening / night chat. This is because the Kooth professionals clock out, and not everyone can be free during their live chat hours. Additionally I’d like it, personally, if there was an app as well as an online website.
10 octobre 2025
Avis spontané
Réponse : Kooth Digital Health
Hi, thanks for taking the time to review our service. Our live chat is available until 10pm, 7 days a week, in order to serve people who may not be able to use Kooth during the day.
It's great to hear your suggestion of an app, we will definitely be considering this for future development.
Please do try and log on during our evening service, we will be delighted to hear from you.
useless
useless if you struggle with actual mental health issues. you will be ignored. the few responses i've gotten back from 'the team' have not understood the severity of what i'm dealing with. do not recommend.
30 septembre 2025
Avis spontané
Réponse : Kooth Digital Health
Hi there, I’m really sorry to hear about your experience, it definitely doesn't sound like our usual service. It’s completely understandable to feel frustrated and let down, especially when you’ve reached out for support and didn’t feel heard.
We take this kind of feedback seriously, and we’d really like to understand what happened. If you’re open to it, please consider sending more details to complaints@kooth.com so we can look into this a bit more.
Truly do everything they can to help ❤️
Truly do everything they can to help ❤️
4 septembre 2025
Avis spontané
Réponse : Kooth Digital Health
It's wonderful to hear that our team has had a positive impact on you. Thanks for sharing!
Nova has been amazing so far
Nova has been amazing so far! I was to worried about joining the chat queue so when I was feeling down I messaged the team inbox.
Nova responded really quickly and since then she’s offered me assessment chats and possibly doing some sessions with her to learn some coping skills.
Nova always messaged me to see how I am feeling during the week.
Thank you nova for everything so far!
11 août 2025
Avis spontané
Réponse : Kooth Digital Health
Hi, thanks so much for sharing your experience. We are delighted that Nova is helping you so much.
No response to message
I sent someone a message and they responded the next day, asking for more specific details, i messaged them back opening up about my problems 7 days ago and i have no response at all. I'm really disappointed, schools across the UK are recommending this website to get support but the person i spoke to didnt even message me back. Not to mention the wait times for a live chat are really long. I'm just disappointed.
2 août 2025
Avis spontané
Réponse : Kooth Digital Health
Hi there,
Thank you for taking the time to share your experience with us. We're really sorry to hear that you've encountered issues with our messaging service.
We are always trying to improve the service we offer, and addressing and learning from feedback is one way we do this.
While replies to messages may not always be immediate, we aim to respond in a timely manner, and it would be very unusual to have received no response after 7 days. If you're happy to share a few more details so we can look into this issue further, please email us at complaints@kooth.com. If you’d prefer to remain anonymous, you’re also welcome to contact us directly via the platform.
It was a really clear webinar setting…
It was a really clear webinar setting out how Kooth can support my students during the six weeks' holiday.
21 juillet 2025
Avis spontané
Réponse : Kooth Digital Health
Hi John, thanks so much for taking the time to share your experience. We hope your students feel well supported during the summer and beyond.
Standard responses not considering individual circumstances
I sent a message explaining that I’ve tried other avenues of support such as 111 etc but they didn’t answer and also how difficult it is for me as a neurodivergent person to make phone calls.
I got a message back telling me to call 111 or other helplines …
30 mai 2025
Avis spontané
Réponse : Kooth Digital Health
We are very sorry to hear about your experience, that must have been really frustrating for you. We are incredibly mindful of people's individual needs and appreciate that everyone needs support that works for them so this doesn't sound like our usual service at all. So we can look into this thoroughly and to see what went wrong, please contact us at complaints@kooth.com
Queues take too long;could be dangerous
Right, so basically the website’s alright but the chat queue omfg it’s soooooo long. First, it said they were offline but I was within their working hours then I waited like an hour (probably more) and once again they went offline and no councillors were available. This is not good at all. I know my situation isn’t that severe but I’d still like someone to talk to so I use Kooth and Childline but if someone was being abused or something they would have to suffer for a long time. Also I recommend childline than Kooth but Kooth can improve, I think.
12 avril 2025
Avis spontané
Réponse : Kooth Digital Health
Hi, thanks for your feedback. At busy times of day the chat queue can be longer than we would like, and we appreciate your patience. If you struggle to get through we offer a messaging service where you can write to one of our team. This gives us the opportunity to assign a practitioner to you and message you back offering a time to talk. We also stay open late into the evening and on weekends to try and offer flexible times to get support. We would love it for you to try again and leave us a message if you can't get a chat. We aim to respond to all messages within 24 hours so you simply need to check back in again and start the conversation.
Hope this helps and you're able to find support for whatever you are experiencing.
Kooth is a great community for everyone!
The Kooth staff are great and support you massively. Having a great service like this where you can anonymously share your experiences with others, and listen to other’s experiences reinforces that you are not alone in this or anything. For a free service, the Kooth team and the website itself was a massive help for my mental health and helped me take big steps and recover. There is always someone you can speak to on Kooth whether in a forum or on live chats which helps in current situations. There are also articles and forums about many topics and they aren’t always sad. Kooth has great recourses including their podcast which I love, activities and more. Even on good days, I visit Kooth because I love the community so much. Thank you, Kooth. :)
27 février 2025
Avis spontané
Réponse : Kooth Digital Health
We are so happy to read your comments about how Kooth has helped you work through difficult times. Thanks so much for taking the time to share your experiences. We hope your comments inspire others to try Kooth when they're experiencing difficult times.
Disappointed yet again
I never seemed to get anywhere with the chat queues as the wait times were huge, I added a comment in my journal which caught attention of one of the staff, they were lovely and message me saying the could see how important and necessary support was and instead of the chat queue they were going to ensure somebody reached out to me to discuss what I meant by my comment further (which they suggested not me) , this is not the first bad experience with Kooth but I thought I’d try and long story short it’s been a week and still no message of anybody extremely disappointing yet again. I get there busy and there is so many people to get through but this is extremely disappointing. I have now been fully put off using the site.
9 janvier 2025
Avis spontané
Réponse : Kooth Digital Health
We’re sorry you have had to wait so long for a response. It must feel frustrating that you haven’t heard back from the team. It’s good that your journal comment was picked up, but it seems the number of people waiting for a one to one chat and messaging our practitioners has been exceptionally high. We appreciate you are feeling disappointed; it’s never our intention to make anyone feel like this - or to wait for this long. We would love to discuss your experience in more detail so we can improve our service and hopefully make it right for you. Please email complaints@kooth.com and we will be able to discuss this further. Thanks again.
Awful
awful condescending counsellor which has discouraged me from using the site for a while. feel as though I was being dismissed and the counsellor lacked empathy and concern.
11 décembre 2024
Avis spontané
Réponse : Kooth Digital Health
Hi, I am so sorry to hear that you felt that your counsellor did not provide you with the service you expected. We are dedicated to supporting young people with whatever they might be going through and would never seek to make anyone feel this way. We would love to discuss your experience in more detail so we can improve our service and hopefully make it right for you. Please email complaints@kooth.com and we will be able to discuss this further.
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