Great service and the counsellors recommend useful advice and support. Though the live chats end at the same time every day and I’d like it if there was an evening / night chat. This is because the Ko... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
And the Worst Idea Award goes to??? This sounds on paper like a great idea, however, in practice, is horrendous and harmful. Students are coming home terrified over the move to High School as... Voir plus
L'entreprise a répondu
Horrible Service!!I used to post but now I only use the Journal feature and I don't bother talking to the kooth 'professionals'. I appreciate their commitment to kooth.. but most kooth 'professional... Voir plus
L'entreprise a répondu
I sent someone a message and they responded the next day, asking for more specific details, i messaged them back opening up about my problems 7 days ago and i have no response at all. I'm really disap... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
1 in 5 children and young people suffer from mental health illness in any given year. At Kooth, we believe every young person has the right to thrive and to access high quality mental health care. Kooth.com is commissioned both in the UK and the US. In the UK: The NHS, Local Authorities, charities and businesses have access to anonymous and personalised mental health support for Children and Young People. With over 1.3m logins per year, we provide end to end support whatever the need. Safeguarding and clinical excellence is a huge priority for us. Indeed, 96% of surveyed users said they would recommend Kooth to a friend.
Coordonnées de contact
5 Merchant Square, W2 5AY, London, Royaume-Uni
- marketing@kooth.com
- kooth.com
2,9
Moyen
85 avis
A répondu à 70 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Outreach
Cleo did an outreach workshop with the Young Adult Carers I work with. It was tailored perfectly to their needs - Cleo was relatable and empathic, pitching the subject of mental health and Kooth in an informal, down to earth way that enabled the YP to engage fully with what was going on.
13 décembre 2023
Avis spontané
Réponse : Kooth Digital Health
Thank you so much for taking the time to share your feedback. Cleo is brilliant and does a great job helping young people realise the support that is available to them through Kooth. We're so glad to hear that you found her assembly so valuable.
Supported my step daughter so well
Really helped my step daughter when she was anxious about moving to a new city. The person she spoke to gave great advice and made her feel calmer about the transition she was about to embark on.
8 mai 2024
Avis spontané
Réponse : Kooth Digital Health
Thank you so much for taking the time to share your positive experience with Kooth! We work hard to provide the best services we can and it is wonderful to hear that our practitioner was able to provide useful support to your daughter during a difficult transition period.
I encouraged my child to use Kooth…
I encouraged my child to use Kooth during a very difficult time when they were on a long waiting list for face to face support. It really helped and would recommend.
1 avril 2024
Avis spontané
Réponse : Kooth Digital Health
Hello, it's wonderful to read your comments, and that your child was able to find support through Kooth We work hard to provide the best services we can and it is so appreciated to hear that we provided a valuable service.
Useful for young people requiring support
As a young persons counsellor, I often recommend Kooth to my students. Knowing it’s somewhere safe they can go to in the first instance, especially during the school holidays and given very long waiting lists for long term therapy, it gives me some
peace of mind.
4 mai 2024
Avis spontané
Réponse : Kooth Digital Health
Thank you so much for your sharing your experience with Kooth! We exist to help and support people managing difficult feelings and emotions, so it is wonderful to hear that you are confident signposting the young people in your care to us.
I waited over 2 hours and then gave up
I waited over 2 hours and then gave up. This is the 3rd time I've logged on and not been able to get a chat.
Looking at the other reviews on here I'm not the only one that thinks this is a terrible service. Thankfully I've managed to get help elsewhere wirh an actual counsellor, not a robot.
24 avril 2024
Avis spontané
Réponse : Kooth Digital Health
Dear Pulse, we are very sorry to hear that you weren't able to get a chat. Unfortunately during peak hours, waiting times can be longer than we want, and we are working hard to address this.
While of course we can't always get it right, we are proud to have helped over a million young people across the UK. When helping so many people, there will always be some that don't get the service we wanted to provide. We take this feedback very seriously and use it to improve in any way we can.
Kooth chats are entirely run by real people, who are trained, qualified and genuinely care about helping young people overcome their challenges and feel better. There are no robots and no stock responses, ever.
We would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
My experience on kooth
I can finally speak to someone without being judged and I can relate to others
25 avril 2024
Avis spontané
Réponse : Kooth Digital Health
Thank you so much for your positive comments! We work hard to ensure we're available to as many people as possible who need support. It's wonderful to hear that this has had a positive impact for you and helped you feel heard. Thank you for taking the time to share your experiences.
I love the chat and forum features
I love the chat and forum features . It helps me express what I'm feeling without being judged.
22 avril 2024
Avis spontané
Réponse : Kooth Digital Health
Thank you so much for your positive comments! We're delighted to hear that the chat and forum areas help you. That's exactly what we designed them for and our team works hard to make Kooth a safe and effective space to work through whatever you're feeling. Thanks for taking the time to share your experiences.
A Safe Space
I felt heard and understood. I had a place/someone i could open up to about anything and everything. I feel like i'm not alone when i'm going through a hard time.It's just the best place to go to when you want to talk to someone anonymously about anything and everything.
24 avril 2024
Avis spontané
Réponse : Kooth Digital Health
Thank you so much for your positive comments! Hearing that you found our platform a safe space to open up about your feelings is wonderful. We work hard to provide the best services we can and it is so appreciated to hear that you took the time to tell us you have had positive experiences using Kooth.
Location isnt even an option to log on…
Cant even log on because my location isnt even an option ☹️ (Leicestershire)
14 avril 2024
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to hear that you aren’t able to access Kooth in your area. Kooth is available wherever it has been commissioned across the UK. Unfortunately if we haven’t been commissioned in your area, we are sadly unable to provide service. In Leicestershire, we can see there are lots of support services for children and young people so it might be helpful to ask at school, college, or your local GP to see what is available to you locally for your age group. If this doesn't feel right for you, often local council websites have information pages which you can go to for support. If you are in need of urgent support, you can access crisis help from The Samaritans on 116 123 or Childline on 0800 1111. Both these services are equipped to deal with people in crisis, are free and run 365 days a year, 24 hours a day. We really hope you get the support you need.
What I value on Kooth is the fact every…
What I value on Kooth is the fact every comment is checked, we can give others advice, the activities, and so on. (In other words, I love everything!!)
1 février 2024
Avis spontané
Réponse : Kooth Digital Health
Thank you so much for your positive comments! We work hard to provide the best services we can and it is so appreciated to hear that you have had positive experiences using Kooth.
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Our team is dedicated to supporting every single young person who comes to us for help. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Essentially just a conversation where…
Essentially just a conversation where they essentially said "maybe don't feel that". Awful and a waste of your time.
6 mars 2024
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Our team is dedicated to supporting every single young person who comes to us for help. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. To hear that you felt your practitioner's responses didn't support you or validate your feelings is something we truly apologise for. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Bad service
I waited for a while for my chat queue and I received a message saying that I cannot join it as I have a named person, but I already told them I was struggling and they did not take this into account. The named person I had was not available and I was struggling a lot at the time.
Not only this, they do not let me join a forum and it was not even stated what age group it was for, I was very excited to connect and join the live forum and when I received the message saying I could not join it, I was very disheartened and disappointed. I messaged back saying I was able to join a forum in the past but still have not received a response.
21 février 2024
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Our team is dedicated to supporting every single young person who comes to us for help. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. While chat sessions are not always available in peak times, we are committed to responding to every message, so we truly apologise that you came to us and didn't get the support you needed. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Do Not Use
I used this site when I was in year 11. At the time I was going through severe mental health issues due to bullying and exam stress. I tried using this site two years ago in hopes for finding support and guidance, only to be left undesired.
Every time I tried to reach out to a counsellor, their responses were incredibly dull and focused more on sticking to a script rather than truly listening to my calls for help. They would always promote a live chat session that could not guarantee an opportunity to speak with an actual counsellor. In fact, they kicked me out of the queue multiple times! They could not keep promises they made, and their service is absolutely appalling!
In conclusion, I would not recommend this site to anyone!
1 février 2024
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Our team is dedicated to supporting every single young person who comes to us for help. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. Our practitioners are real people who are dedicated to helping everyone they speak to, but nevertheless we are sorry you felt your practitioner's responses to be unhelpful. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Character.AI has better therapists than this
One time i felt pretty left out of my friend group, so i went on Kooth and messaged a member of staff. The reply back felt so robotic and automated it was crazy, the worst part was the only piece of advice they gave me was to join a live call. If i had any intention on doing that, which i don’t and never will, i would have just done that in the first place.
16 décembre 2023
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Our team is dedicated to supporting every single young person who comes to us for help. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Kooth: A Disappointing Digital Counseling Experience
Kooth bills itself as a revolutionary online counseling platform, promising accessible mental health support for users of all ages. However, my experience with the site left much to be desired, and I cannot help but express my disappointment.
First and foremost, the user interface is clunky and unintuitive. Navigating the website feels like a chore, with confusing menus and a lack of clear organization. For a platform that claims to prioritize user-friendly accessibility, Kooth falls painfully short in this regard.
The quality of counseling services on Kooth is questionable at best. The anonymity that the platform promotes seems to compromise the professionalism of its counselors. During my sessions, I found the advice to be generic and lacking the depth and expertise one would expect from mental health professionals. It's as if Kooth prioritizes quantity over quality in its counseling services.
Furthermore, the response time from counselors is inconsistent, and there is a noticeable lack of real-time interaction. Waiting for a response can be frustrating, especially when dealing with urgent mental health concerns. The asynchronous nature of communication on Kooth diminishes the effectiveness of the counseling experience.
The platform also claims to offer a sense of community through forums and group discussions. However, the community aspect is marred by a lack of moderation and the presence of potentially triggering content. Kooth's commitment to fostering a safe and supportive environment for users seems half-hearted at best.
Privacy concerns are another significant issue. While Kooth emphasizes the importance of user confidentiality, the security measures in place are questionable. Users entrust the platform with sensitive personal information, and the lack of transparency about data protection measures raises serious red flags.
In conclusion, Kooth fails to deliver on its promises of accessible, quality mental health support. From a confusing user interface to subpar counseling services and privacy concerns, the platform leaves much to be desired. In the ever-growing landscape of digital mental health solutions, Kooth stands out as a disappointing option that falls short of meeting the needs of those seeking genuine and effective support.
15 novembre 2023
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Thank you for your detailed and thoughtful feedback. Our team is dedicated to supporting every single young person who comes to us for help. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Not sure what’s gone wrong with this…
Not sure what’s gone wrong with this site but it used to be amazing years ago and staff would be like “hi lovely how are you?” Or send me emojis which would really cheer me up but then it all became robotic? I reckon it’s all bots now. When I asked they said they’re not allowed to do that anymore? Why? Now it’s so impersonal and business like I feel like a number not a person anymore. I get hugs from my CAMHS worker and teachers but can’t get smiley face from Kooth 😂? And don’t get me started on the wait times to try and talk to someone. Bring back the old Kooth cos this one just ain’t working 😭
25 octobre 2023
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Our team is dedicated to supporting every single young person who comes to us for help. We don't use bots; our practitioners are real people who care about the people they serve. Sorry to hear that you didn't receive a more personal and warm service. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Awful website
Awful website. Wait ages to talk to someone. All messages copy and pasted and they don’t let me share my details with my parent. That should be my choice. Don’t use this there is far better out there for help.
30 septembre 2023
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Our team is dedicated to supporting every single young person who comes to us for help. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. Our team of trained prtactitioners answer each message personally, but we are sorry to hear you felt the replies you received were copy and pasted. This is certainly not the way we want people seeking support to feel. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Felt ignored and invalidated.
Great idea, terrible execution. 4 of my posts weren’t even reviewed or looked at and immediately deleted by Kooth, and there was nobody who would tell me why or talk about what was upsetting me. It was fine by the guidelines and I tried to many times, but I felt invalidated and hurt by what felt like lack of care. Would not recommend.
3 septembre 2022
Avis spontané
Réponse : Kooth Digital Health
Hello, we are sorry to read that you haven’t had a positive experience on Kooth. Our team is dedicated to supporting every single young person who comes to us for help. We’ve helped over a million young people in the UK, but things can still go wrong sometimes. We take such matters very seriously and would love to discuss your concerns in more detail. This will help us improve our service for other people, and we may be able to help you feel more supported. Please email us at complaints@kooth.com and one of our team will be in touch. Thank you.
Kooth is great for teens and pre teens
Kooth is great for teens and pre teens. Perfect for mental health and well being.
Would highly recommend.
13 août 2023
Avis spontané
Réponse : Kooth Digital Health
Thank you so much for your positive comments! We work hard to provide the best services we can and it is so appreciated to hear that you have had positive experiences using Kooth.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.