Kotomi Swim Avis 

406
•
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The quality and design of their products are absolutely amazing, and you can really see the attention to detail. I also had an issue with a missing package, and Angie was so lovely, kind and helpful t... Voir plus

Noté 4 sur 5 étoiles

I bought the Rochelle bikini top and bottoms in the ruched red/orange floral pattern. Bottoms are the cutest things ever, and they make your legs and booty look fantastic. Top is great as well, I real... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

My bikini is amazing. The ribbing of the material and colours were beautiful and the overall quality is so good! I thought the bottoms would be too small but they were actually really flattering. My... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Sizing was difficult and the way it fit was different from the images on the website. Returned my first set of bikinis and got a store credit,I used that to get a different underwear, thinking it woul... Voir plus

À propos de l'entreprise

  1. Magasin de maillots de bain

Écrit par l'entreprise

Australian-Designed Swimwear Label. Designed with Flattering Fits and Cheeky Cuts. Shop now: kotomi.com.au


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

406 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(406)

8 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The quality and design of their…

The quality and design of their products are absolutely amazing, and you can really see the attention to detail. I also had an issue with a missing package, and Angie was so lovely, kind and helpful throughout the entire process. She provided so much reassurance and made me feel genuinely cared for as a customer. Her communication and customer service were exceptional, and she made what could have been a stressful experience so much easier. It’s clear that Kotomi values both their products and their customers. I would absolutely recommend this brand! 🤍

21 octobre 2026
Avis spontané
Noté 2 sur 5 étoiles

I ordered the new suki skirt when it…

I ordered the new suki skirt when it arrived it has holes on the sides of the skirt the design was really great though. I emailed them that I wanted to exchange for the same item. To be fair communication with them was actually pretty decent. Received the replacement and again disappointed with the quality of the skirt. There is a lot of loose threads and even discoloration on the back of the skirt. Although the design is cool the quality sucks. Not worth the 169 aud.

19 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Spent money, got nothing!

I was very excited about my order from kotomi! I love bathing suits, I love trying new brands and I consider myself an expert with a collection of over 75 suits currently.
I purchased 1 bikini top and 1 bottom. Overall the quality is OK, nothing amazing that would set it apart from other reputable brands. The prints do look amazing online, which is why I made a purchase.
However, the cuts are awkward and difficult to adjust to make the suit look right. The bottoms are very long from front to back and give somewhat of a diaper look.
I went to exchange the suit for something else, as they have a NO REDUND policy. I mailed my suit back, after using their website to complete an exchange (I chose something else) and I have been waiting for my new suit to arrive.
I mailed my original purchase back in May. I also emailed Kotomi a copy of my receipt showing that I have actually sent the suit back to them. I still have not received my exchange. So I am out over $200 and I have nothing to show for it, except a poor review!

28 mai 2026
Avis spontané
Logo de Kotomi Swim

Réponse de Kotomi Swim

Hi Katherine! I'm so sorry you had this experience. I can see that our team has since sent sorted this out :) I hope we turned this around for you xx

Noté 5 sur 5 étoiles

Amazing Customer Service

Delivery was insanely fast!
Despite some issues with my order, the girls were so quick to respond and offer a satisfactory solution.

The prints are stunning and the quality is amazing. Don’t hesitate to order from them! ☺️

24 février 2026
Avis spontané
Logo de Kotomi Swim

Réponse de Kotomi Swim

Hi lovely! I'm so glad you love your pieces!! Enjoy x

Noté 5 sur 5 étoiles

Lovely Customer Service

The swimwear not only has really cute prints but are of high quality and very flattering. I bought the pantera bikini set and sadly lost one of the charms on my bikini top. When I emailed customer service, they very promptly responded and posted the charm for free which was very kind of them. Love supporting companies that care <3

9 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Los bikinis son de una calidad…

Los bikinis son de una calidad increíble y quedan preciosos,pero las entregas a España tienen una tasa de 8€ de la que no informan y llega Correos con la sorpresa,se paga cuando lo entregan.Esto encarece demasiado el artículo,gastos de envío más las tasas de aduana,demasiado.

22 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Helpful Customer Service

My bikini originally came with a part of it broken off, however customer service got in touch quickly after I left a review. The problem was handled so quickly and kindly, and I will happily purchase from them again :)

24 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

One of my new favorite bikini shops

Amazing experience. Got the tamsen top and bottom in pink cheetah and it’s the most flattering bikini I own. The quality is incredible too. The stitching and design is so neat. It’s real professional work. The sizing does run a bit small for this style though. I’m normally a 32b / XS and the small fit me perfectly for top and bottoms. Already recommended to a few friends :)

31 janvier 2022
Noté 5 sur 5 étoiles

KOTOMI

I absolutely loooove my kotomi swim!! I’m usually about a size 10/12 with a bigger bust (12D) & I ordered 2x the okina sets with L tops & M bottoms & they fit really well. The quality was aammaazinnggg

30 janvier 2022
Noté 5 sur 5 étoiles

The Rochelle style top and bottom have…

The Rochelle style top and bottom have got to be my favorite style!! So cute and flattering and I’m obsessed with the colors!! Such great quality! I loved the first one I got for Christmas so much that I had to buy another🤍

27 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Absolutely love the swimsuit

Absolutely love the swimsuit. I got the triangle top and adjustable string bottoms in pink cheetah and it looks even better in person. The fabric has some shine and the ribbing feels like it has some velvet to it. Amazing craftsmanship and fit too. The quality and stitching is so neat and it really hugs your body and makes it look incredible. It’s not too skimpy either it feels like it’ll stay on in waves. Runs small though. I’m normally an xs 32b, 35” hip and the small for both top and bottom fit me like a glove. I recommend sizing up for sure

14 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Worth the $$

The fit on this is definitely true to size! The colours are so vibrant and i've had a few compliments on this already. For what you pay, the quality is definitely there with the stitching and lining of the swimsuit. Would definitely recommend this product.

9 décembre 2021

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