The quality and design of their products are absolutely amazing, and you can really see the attention to detail. I also had an issue with a missing package, and Angie was so lovely, kind and helpful t... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought the Rochelle bikini top and bottoms in the ruched red/orange floral pattern. Bottoms are the cutest things ever, and they make your legs and booty look fantastic. Top is great as well, I real... Voir plus
L'entreprise a répondu
My bikini is amazing. The ribbing of the material and colours were beautiful and the overall quality is so good! I thought the bottoms would be too small but they were actually really flattering. My... Voir plus
L'entreprise a répondu
Sizing was difficult and the way it fit was different from the images on the website. Returned my first set of bikinis and got a store credit,I used that to get a different underwear, thinking it woul... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Australian-Designed Swimwear Label. Designed with Flattering Fits and Cheeky Cuts. Shop now: kotomi.com.au
Coordonnées de contact
Melbourne, Australie
- hello@kotomi.com.au
- kotomiswim.com.au
3,8
Bien
406 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Kotomi Swim
Hey Grace! Woohoo! Glad you love your new kini ♥️
Much love,
Livia xx
Sizing
Swimwear is pretty hit and miss when you have a larger bust but Kotomi has great sizing, cute styles and awesome service! Will definitely be ordering again ❤️
15 novembre 2021
Réponse de Kotomi Swim
Hey Charlotte!
Thank you so much for your review. Cannot wait to see you shopping with us in the future! 😘
Big hugs,
Livia xx
Obsessed with all these products!
15 novembre 2021
Réponse de Kotomi Swim
Hey Chloe!
Thank you so much for your review - enjoy your new Kotomi pieces! 🤗
Big hugs,
Livia xx
Still didn’t receive my order from 12th of october…
Still didn’t receive my
12 novembre 2021
Avis spontané
Réponse de Kotomi Swim
Hey Esmee!
I hope you have been well!
I just checked the tracking and it seems that your parcel is still on it's way to you and most likely held up at an Australia Post facility.
Unfortunately it has been a common occurrence as of late due to a hold up at the ports :(
With situations like this, how fast a parcel is delivered really lies outside of our control.
If there is no further movement in tracking within the next 7 business days feel free to reach out again and I can look into this further for you!
I am incredibly sorry for any inconvenience caused! 😫
Livia xx
Réponse de Kotomi Swim
Hey Allanah!
Loveee that for you! Enjoy your Kotomi pieces and remember to tag us in your socials for a chance to be reposted 😘
Big hugs,
Livia xx
Amazing products and service!!
10 novembre 2021
Réponse de Kotomi Swim
Hey Holly!
Thank you for your review! ♥️
Much love, Livia xx
Best customer service and elegant intimates
Firstly, I want to say thank you to the customer service team for the process of my return. Despite the postage delays, they were fast and had really good communication. The intimates are absolutely stunning, elegant and are made of high quality. I will be purchasing again. Thank you x
7 novembre 2021
Réponse de Kotomi Swim
Hey Brianna-lee!
Wow thank you so much for your kind words! 😩😩 Enjoy your new intimates!♥️
Much love, Livia xx
Amazing products!
2 novembre 2021
Réponse de Kotomi Swim
Hey Chelsey! Thank you for your review! ♥️ Much love, Livia xx
Amazing quality and beautiful material
Amazing quality and beautiful material! Will definitely be purchasing more bikinis 😍
2 novembre 2021
Réponse de Kotomi Swim
Hey Isabella!
Thank you so much for your review! Cannot wait for you to shop with us again in the future ♥️
Much love,
Livia xx
It still hasn’t arrived
26 octobre 2021
Réponse de Kotomi Swim
Hey Ella!
Thank you for getting in touch! I just tracked your parcel and it seems to have been delivered 😘
Feel free to let me know if there were any other issues and concerns.
Livia xx
Amazing pieces
Amazing pieces! Colour is beautiful and material feels so luxe! Love the gold plate branding.
25 octobre 2021
Réponse de Kotomi Swim
Hey Hannah!
Thank you for leaving a review - enjoy your new Kotomi pieces! ♥️
Much love,
Livia xx
Super good customer service!
23 octobre 2021
Réponse de Kotomi Swim
Hey Emma!
Thank you for leaving a review - enjoy your new Kotomi pieces! ♥️
Much love,
Livia xx
Réponse de Kotomi Swim
Hey Jessica,
Thank you for leaving a review - enjoy your new Kotomi pieces! ♥️
Much love,
Livia xx
Excellent fast service!
Excellent, fast service!
Madi helped me so much to change my order and I still received my package super fast!
19 octobre 2021
Réponse de Kotomi Swim
Hey Matilda,
Thank you for leaving a review - enjoy your new Kotomi pieces! ♥️
Much love,
Livia xx
Love love love
Love love love the swimwear. I have purchased 4 or 5 Jasmine Tops, a boob tube, and a Jasmine bottom and happy with all of them. The Jasmine top is so comfortable and supportive and the bottoms, despite being ‘cheeky’, are still comfortable too.
I am a size 10B and have bought XS and S tops with the XS being a bit tighter and the S looser. I like both fits hence both sizes. And I am a S in the bottom and fits perfect. Sizing is accurate.
It is a more of a pricey brand but once you purchase a piece you can appreciate why😍
If your not sure on purchasing, get a piece on sale, that’s what I did 🤷🏼♀️
17 octobre 2021
Réponse de Kotomi Swim
Ahhhh Sophie! Cannot thank you enough for taking the time to leave a review!
Enjoy your new Kotomi pieces - hope to see you shopping with us in the future 😘😘
Big hugs,
Livia xx
In love 😍
Kotomi is absolutely amazing - Not only is their swimwear gorgeous but their customer service is impeccable 🙌🏼 Recommend!!!!
16 octobre 2021
Réponse de Kotomi Swim
Hey Tash!
Thank you so much for your positive review! Enjoy your new swimmers 😘😘
Much love,
Livia xx
Love the bikini so much!
15 octobre 2021
Réponse de Kotomi Swim
Hey Kelly,
Love your review even more! 😘
Thank you so much for taking the time out of your day to leave a review!
Big hugs,
Livia xx
My bikini was amazing
My bikini is amazing. The ribbing of the material and colours were beautiful and the overall quality is so good! I thought the bottoms would be too small but they were actually really flattering.
My only problem was that despite sizing up, the bikini top cup size was still quite small and causes some overhang. But other than that, couldn't fault them.
13 octobre 2021
Réponse de Kotomi Swim
Hey Ciara!
Thank you so much for submitting a review!
We have taken your feedback on board and have increased the cup volume of the 'Rochelle bikini top' in an attempt to fix said overhang! 😘
Therefore future Rochelle bikini tops in new collections as well as restocks should cover more of the bust!
Your review means the world to us - hope to see you shopping with us in the future ♥️
Big hugs,
Livia xx
Great quality and true to size.
7 octobre 2021
Réponse de Kotomi Swim
Hi KP,
Thank you so much for taking the time to leave your review!
Enjoy your new Kotomi pieces :)
Much love,
Angie x
- Kotomi Swim
Réponse de Kotomi Swim
Hi Kristy,
Thank you so much for taking the time to leave your review :)
Enjoy your summer in your new Kotomi pieces!
Much love,
Angie x
- Kotomi Swim
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