The quality and design of their products are absolutely amazing, and you can really see the attention to detail. I also had an issue with a missing package, and Angie was so lovely, kind and helpful t... Voir plus
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Lisez les avis des autres
I bought the Rochelle bikini top and bottoms in the ruched red/orange floral pattern. Bottoms are the cutest things ever, and they make your legs and booty look fantastic. Top is great as well, I real... Voir plus
L'entreprise a répondu
My bikini is amazing. The ribbing of the material and colours were beautiful and the overall quality is so good! I thought the bottoms would be too small but they were actually really flattering. My... Voir plus
L'entreprise a répondu
Sizing was difficult and the way it fit was different from the images on the website. Returned my first set of bikinis and got a store credit,I used that to get a different underwear, thinking it woul... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Australian-Designed Swimwear Label. Designed with Flattering Fits and Cheeky Cuts. Shop now: kotomi.com.au
Coordonnées de contact
Melbourne, Australie
- hello@kotomi.com.au
- kotomiswim.com.au
3,8
Bien
406 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good Good!
I received my kotomi swim today! I’ve ordered before and I love it! But I was a little disappointed that the swim suit didn’t come in a cloth bag like it did the first time☹️instead it came in plastic. But over all I still love my swim suit, I went up in size this time to a medium. The medium is a bit to big but the small is a little to small, wish there was an in between🙈
17 avril 2021
Kotomi Swim for the Win!
I have been looking for a high quality, in-style bathing suit and Kotomi delivered! The entire process was seamless, and I received my suit promptly. Alongside, a small Vegemite sample in true Australian style!
You can feel the quality of the material, closures, and sewing. In addition, the company delivers in an environmentally friendly bag which is very important to me.
6 avril 2021
Kotomi Review
Once my order was placed, the Kotomi team checked in with me. They sent me shipping and tracking information within a few days of ordering. And they were super friendly when I had questions :)
23 mars 2021
Réponse de Kotomi Swim
Hi Emma,
I'm sorry to hear that you were sent the wrong size!
We are just waiting on your reply to our email so that we can amend this error :)
Much love,
Angie x
It costs $40 to ship one bottom back
It costs $40 to ship one bottom back.
Not good for people ordering outside of Australia.
Ordered a small bikini leopard bottom and looked like a diaper on me due to so much material.
Won’t be ordering here again.
22 février 2021
Still have not received package
I absolutely adore your bikinis, they are all so cute and stylish. My only complaint is that i ordered this bikini a month ago and the tracking says it’s still in Australia:(
18 février 2021
Réponse de Kotomi Swim
Hi Naleah,
Thank you for taking the time to post your review!
I've just had a look at your order, and you selected our Economy shipping which takes up to 25 business days (this is equivalent to around 5 weeks). As your placed your order 14 business days ago, it is very much still on its way :)
We have a courier express option that is just $8AUD more, and will get your order to you between 3-6 business days for future reference!
I will keep an eye on your parcel to ensure that there are no delays! Hopefully it arrives to you soon :)
Much love,
Angie
- Kotomi Swim x
Second time ordering
Second time ordering. Absolutely the very highest quality and fit!
11 février 2021
Réponse de Kotomi Swim
Hi Karanell,
Yayy!!! Thank you so much for your beautiful review - we are so glad you love your new bikini!
Enjoy :)
Much love,
Angie x
Return policy and no free returns/exchanges
Return policy is store credit only which would be fine except this company does not offer any type of free returns or exchange policy. It would have costed me more than what I paid for the product to ship it back in order to get a different size or product. Very inconvenient.
6 février 2021
My favourite bikini company by far
My favourite bikini company by far, fit so well and never loose their stretch. Super comfy, flattering on butts and I will be buying more!!
2 février 2021
Réponse de Kotomi Swim
Hi Lauren,
Thank you for your support and beautiful words! Enjoy your bikini :)
Much love,
Angie x
Easy shopping experience and fast…
Easy shopping experience and fast delivery. Would like the option for refund, rather than credit only (I ordered more than one size as was unsure of fit). Otherwise, fantastic service!
28 janvier 2021
Great quality and very sexy
Great quality and very sexy! The only difficulty is ordering the right size, the tops seem to run small. But after ordering a couple bikinis I’m getting to know which size works best for my body type. Highly recommend!
20 janvier 2021
Beautiful and high quality bikini
Beautiful and high quality bikini. Great communication and delivery tracking. Keep up the great work Kotomi!!
10 janvier 2021
Excellent customer service from Angie
Excellent customer service from Angie. She was very considerate and kotomi generally cares about their customers. I’ve ordered 6 suits from them and I’m in Canada but it’s worth it. Very good quality and designs
7 janvier 2021
Avis spontané
Love! 10/10
I absolutely love my Jasmine bikini! The quality of the suit is amazing and so flattering. Kotomi also has wonderful customer service and are very helpful in sizing and meeting all your needs. Definitely recommend!
7 janvier 2021
Very happy with purchase
Very happy with the delivery time. The material feels fantastic and I've never felt sexier. Would definitely buy again :)
6 janvier 2021
Very fast response and excellent…
Very fast response and excellent customer service. My out of stock item was resolved very quickly.
1 janvier 2021
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