Delicious food, amazing service. Am blown away by the variety and will continue to subscribe to this service to support my postpartum goals

I recently tried the nourish now meals from Kurami and they were delicious! After a week of travelling, they held up so well in the freezer and were the perfect meal to come home to!

I cannot recommend this service enough, tasty and great portion sizes. 10/10 for sure

Top quality meals. The variety is fantastic.

I have had a weekly subscription with Kurami for about 5 months. I have lost weight, feel great. For me the its has taken the pressure off deciding (and preparing) a healthy meal in the evenings. The food is great, and fresh. Also customer service has been very responsive.

I'm based in central London, have been using Kurami for 15 months, and absolutely love it! Excellent service, great food, and fresh deliveries. My colleague has just started using them too.

I get the boxes delivered to the office, and the deliveries 3 times each week are exactly the right balance of freshness vs overhead (other services deliver daily or weekly). The deliveries are also in the morning, and timed so that there will be staff in the office to accept the delivery (not too early or the night before, as with other services). The food is fresh, and the varying menu really makes mealtimes interesting.

You can't choose the food you get each week, they mix up the menu - which I actually think is a real benefit as you don't need to think about choosing what to eat. This service saves me time and headspace.

Over the 15 months there have only been a handful of occasions where there's been issues with delivery, which is a really great track record all things considered. Very reliable.

Compared with all the other companies I looked at that offer the same, these meals genuinely seem to be prepared with love and good taste.

Excellent meals and huge variety on offer. Also hoping to try the Nourish Now at some stage for when I am traveling. Overall fabulous and nourishing!

I have a weekly subscription with Kurami since a few months. I have lost weight, feel great and its taken sooo much pressure off deciding what to eat!
Special thanks to Nathan for always being quick and easy to deal with :)

Edit on Jul 5, 2024:
I genuinely hope they improve their service or go out of business so no one will experience what I've experienced. Such a small issue turned into a horrible and deeply personally upsetting experience - what an unexpected escalation!

As an outcome of my dispute with my credit card provider, I was not able to be refunded due to agreeing to Kurami's Terms of Service (rationale provided by HSBC):

"11.6. We shall not be liable for any non-delivery, even if it is our fault, unless you notify us by email by 23:59 on the due day. Any liability for non-delivery shall be limited to replacing the ordered products within a reasonable time or issuing a credit note to you for that day/the value of the order."

Ironically, I would not be able to know what to expect in the delivery as there were no notes in the box or email notifications sent to me. So complying with their requirement in the ToS is impossible.

They graciously offered £88 as a "goodwill" and do not accept fault. Sadly, this means nothing to me as the last thing I want is to engage with their service any further.

They have made resolving a small mistake into litigating our self-procliamed righteousness over the past 4 weeks. I feel gaslit into thinking that my experience was made up and not real, that I lied to them.

What a HORRIBLE experience, - from ordering the product to managing the dispute process for such a small issue - typically small mistakes like these are compensated by excellence in customer service, yet they've managed to make it so much worse.

Kurami's incompetence in customer service (from common sense to responsiveness) just makes competitor services such as Simmer, Frive, seem so much more professional, organized, and trustworthy.

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Thought I'd give them a try as their service a try, though they are significantly overpriced compared to other comparable services, as I'm recovering from surgery and nutrition is super important for me.

A few issues that justify my one star for them:
1. Did not provide the menu upfront, despite having signed up to their newsletter per their FAQ page. So I had no idea what I was getting.
2. After they take your money, no communication whatsoever about the delivery, delivery times, what is being delivered, reheating instructions, etc.
3. No advance noticed for the delivery, contrary to how most e-commerce site manage delivery notifications. Woke the entire house up at 7am on a Saturday.
4. Customer service only gives polite ineffective responses that clearly shows they have not read my message.
5. My second delivery had 4 items missing (a significant portion of my 4-day meal plan).
6. Attempted to contact their support team via Live Chat, leaving them a message via their website, emailing all their email addresses on the website, and reaching out to the CEO Camillia on LinkedIn. No resolution after 3 business days.

After reading the recent reviews, I am quite tempted to report credit card fraud on this business and call it a day as I don't want to deal with this issue for weeks (like the previous review's experience) as it's totally not worth it. A service that was supposed to save me time and hassle ended up costing me exactly that.

Lastly, worth mentioning that I didn't like their food and had to throw most of their items away. This is a personal take. In hindsight, I don't think their menu offers significantly differentiated nutritional value compared to services like Simmer, Lions Prep, etc which offers much better customer service satisfaction. When they're in the wrong, not only are they proactive about correcting themselves, they often offer discounts as a gesture of goodwill. On the other hand, with Kurami, I'm just getting ghosted and my issues are just brushed off by brief messages from their support team confirming that they've done everything correctly.

Food is ok when it arrives. Quite expensive for what it is. However, despite relatively responsive customer support, they have refused to fully refund what was primarily their mistake despite weeks of back and forth. This means they have effectively stolen £200+ from myself and my partner. This has completely eroded the trust in this company especially when alternatives such as Lions Prep and Fresh Fitness Food are cheaper and more reliable (and subjectively tastier).

Overall this is a good meal service for those who want to eat in this way.

The meals themselves are varied and very well presented. The ingredients are fresh and, as advertised, many different types of plants. I didn't feel hungry after the meals, and I felt very good with steady energy after a few days using the service. However, it is a certain way of eating, its not for everyone.

The delivery was on time and the drivers were very pleasant.

For the food and drivers, I would have given 4 or 5 stars. But I am giving 3 stars only because of my very poor customer service experience when starting the program -- my first day of meals did not arrive on the day confirmed, and, when I reached out to customer service, they indicated only that I had missed an unannounced deadline by a few minutes for delivery that day when I signed up (even though the orders were paid for and confirmed for that day). Instead of allowing me to cancel, customer service took no responsibility for the issue and only allowed me to reschedule (albeit with an extra free day). I understand companies' cash flow needs, but in this case Kurami needs to revisit their policies to have a more customer-centric approach, as well as fix the glitch in their ordering system -- as I can see from other reviews that I was not the only person to have this problem.

Ordered a 2 days menu, the food arrived late and half of it is practically not eatable. The meals just have no taste, yes they have healthy ingredients but that's not enough to charge 80+ pounds for a 2 days meal set. Very disappointed, ended up having a bloated stomach after a salad with tofu and had to throw away the second day food to the bin.

Some of it tasted great and definitely felt healthy but already day one salad felt a bit old by day 1 so then day 2 salad felt quite old.

The beetroot pitta bread was soggy. At least put it on top and separate..

Is it worth it, would I do it again? not sure…

Loving the variety of foods I’m given each day. Especially enjoying the vegetarian meals even though I eat meat. Delicious!

I’ve been a subscriber for over a year now and can’t recommend enough. Terribly delicious, fresh, diverse ingredients and menus, and fantastic service - the team’s nailed nutrition as we know it.

I bought a box of the nationwide meals i.e. meals that can be frozen to eat later. Some had leaked during packing/transport so opening them was very messy/awkward. I desperately wanted to love the food as looking for a convenient/healthy meal options but overall feel disappointed. I am not sure if I'm cooking them wrong but the meals were very watery after being heated up (kimchi fried rice and thai curry) which was unappetizing. I also cooked one meal in the oven to see if this would help with the watery-ness but it still came out the same and I was left with a very strong chemical odor - don't think the packaging liked being heated up. The salmon was the best of the bunch. They may work for someone else but just not for me.

Good wholesome fresh food

REVIEW EDITED updated from 3 STARS to 4 following discussion with Kurami about the delivery and action taken to streamline communication between the courier and the company in case of issues. Review text also updated as it is now clarified that the customer service issues were actually on the side of the courier (Quiver) and not Kurami.

Ordering:
The preview of the menus doesn't give a huge insight into the range of what you might receive, so I chose the 5 Day Breakfast, Lunch, Dinner and Snack Nourish Path meal plan in order to get the best idea possible of the offering.

You can give a preference of things to avoid in a note, but as you don't see the full menu, you cannot opt in or out of specific dishes. Choosing between the different meal paths is also difficult as they look identical from the sample menus, so this could be improved.
The website, as with the socials is highly curated, so it looks very sleek and high quality, but the cost is also minimal information. It would be useful if the dishes were at least labelled in the images to help identify them and give more insight as to the variety available.

The Food:
Overall, all the food was delicious, and every day was sufficiently different to not feel repetitive despite the key elements usually being similar: lots of grains and greens. I did find that it could be quite dry at times, but still tasty without resorting to additional sauces. For me the best meal by far was the Brazilian Moqueca, which was a generously portioned stew. I certainly did not feel hungry whilst on this meal path, and let's say that everything was very regular too.

Customer service:
Unfortunately my second delivery went astray and was delivered to the incorrect address. Customer service at the courier (Quiver) were able to advise of what had happened, but the recommendation on day 2 was that I go fetch it, which was surprising. Regardless, we retrieved the delivery, from where it had been delivered, to the next street over. It seemed unusual to be directed to eat food that had been out of the fridge for two days, and the icepack was completely warm, but the customer service did not provide any alternatives and the mis-delivery was not communicated to Kurami HQ. As most of the box was vegetarian, I did proceed with caution with most dishes, although the chicken was disposed of. There was a chocolate mouse, and yoghurt pot that were completely spoilt (split and runny). Kurami's FAQs make clear that they will not accept any responsibility for lost or damaged deliveries, so I did not follow up with them directly at the time. I have since emailed with them and they did indeed offer a discount code should I come back and subscribe.

Overall, it was a good experience. I would certainly have liked to continue with a subscription to see how engaging the menu remains over an extended period. Obviously it cannot be faulted for ease when it comes to mealtimes, as you will always have something filling and tasty within 5 minutes. One star has been deducted due to the issues with delivery.

Great company providing super healthy, gut friendly, food options. I'm gluten & dairy intolerant, and as a busy entrepreneur, it's very hard to eat/cook well. I've always eat out/order from Deliveroo, but can't find consistently delicious and healthy options on Deliveroo. Recently did a gut test through Zoe, and realised that my gut is not in its best shape and I really need to fix my health through a better diet.

I value the diversity & customisability of Kurami meals. Also some meals are really tasty, and honestly for the price, it's totally worth it. Will be ordering more frequently when back from holidays.

Delivery company did deliver a bit later than expected, which is ok for someone like me who does intermittent fasting and doesn't eat breakfast, but might be an issue for someone who does eat breakfast. Kurami support is great though, with really fast support, and I believe they are actively trying to fix the issue to ensure the delivery would be on time.

But nonetheless, it really is a unique service, and magical that it exists in this empire of ultra processed food. Wholeheartedly support Kurami! Please keep up the good work.

I'm still waiting on my refund and it's been over 30 days. In this financial climate I feel it's very poor that a company provide no product, give poor customer communication (in me having to prove I didn't receive the products and continuously ask for a refund).

As well as the above I'm now waiting on a refund that I was told could not be sped up and have to wait the full 30 days.

Please Kurami get this sorted and reply to my email I sent asking where my refund is.

I’m so happy with this service. The Nationwide trays are really helping me keep on track with my overall diet and nutrition and they taste waaaay better than so many of the other pre prepared options that are out there!