Kurlax Avis 

Réponse de Kurlax

Actualisé il y a 2 jours

Thank you for taking the time to share your experience, and we truly appreciate your recognition of Kurlax!

We’re glad to hear that your skylight shade with the solar recharge panel is working great, especially considering the challenge of installing it in a 12-foot-high, 2' x 4' raked skylight space. We understand that installations in these areas can be challenging, so it’s wonderful to know the final result met your expectations.

Regarding the remote direction issue you mentioned, this can be easily corrected through programming. If the shade moves in the opposite direction, please follow the steps below:

1. First, fully open the blackout shade.

2. Open the battery compartment cover on the remote control. Press and hold the P2 button until you hear a beep from the motor, then release the button.

3. Immediately press and hold the STOP (-) button until the shade jogs (moves up and down once). Do not wait too long between Step 2 and Step 3.

4. If the shade jogs up and down, the direction has been successfully reversed.

5. Then press the DOWN button. The shade should move to the fully closed position.

Thank you again for choosing Kurlax. We truly appreciate your support and hope your skylight shade continues to provide comfort and convenience for years to come!

Best regards,
Kurlax

Réponse de Kurlax

ll y a 6 jours

Dear Mr. Roche,

Thank you very much for taking the time to share your experience with us.

We’re delighted to hear that you are satisfied with the delivery, value, and quality of our product. We truly appreciate your detailed feedback regarding the installation instructions. Your comments are very helpful, and we will continue working on improving our guides to make the installation process clearer and easier for every customer.

Accurate measurements and careful alignment are indeed important for achieving the best results, and we appreciate you highlighting these points for future customers.

Thank you again for your support and trust in Kurlax. We hope you enjoy your shades for many years, and please don’t hesitate to contact us if you ever need any assistance.

Best regards,
Kurlax

Réponse de Kurlax

ll y a 6 jours

Thank you so much for your kind words! Providing fast and helpful support is always our goal, and we truly appreciate your trust and support.

We hope you enjoy your Kurlax shades, and please don’t hesitate to reach out if you need any further assistance.

Best regards,
Kurlax

Réponse de Kurlax

5 juil. 2026

Thank you so much for your wonderful review!

We're delighted to hear that you're happy with both the quality of your blinds and the value they provide. It's also great to know that our team was able to answer your questions quickly and make your shopping experience a positive one.

Your recommendation means a great deal to us and motivates us to continue providing high-quality products and responsive customer service.

Thank you for choosing Kurlax. We truly appreciate your support!

Réponse de Kurlax

22 juin 2026

Thank you so much for your feedback! We’re really glad to hear the shade fits perfectly and is making a real difference with the summer sun. Your support means a lot, and we truly appreciate you choosing Kurlax.

Réponse de Kurlax

15 juin 2026

Thank you very much for taking the time to leave such a detailed review. We are delighted to hear that you are happy with the finished product and that the blinds are operating smoothly while effectively blocking direct sunlight in your three-season room.

You are absolutely right that our installation instructions did not provide sufficient information regarding remote programming. Remote setup can be somewhat complex, so in most cases we pre-program the remote controls before shipment to make installation easier for our customers. After reviewing your order, we noticed that the group-control function was not configured before shipment. That was our oversight, and we sincerely apologize for the inconvenience.

We would also like to clarify one point regarding the remote control. The remote included with your order is actually a 6-channel remote, which can control multiple shades from a single device. Each of the six channels can be assigned to control an individual shade independently, while additional group-control configurations can also be programmed as needed.

Based on valuable feedback from customers like you, we have recently redesigned our installation documentation. We now provide both printed and PDF versions of our instructions. Going forward, customers will receive PDF manuals by email before delivery, including a dedicated remote programming guide, and a printed instruction booklet will be included in every package.

Thank you again for your valuable suggestions and feedback. We are continuously working to improve our products, installation guides, and overall customer experience. If you ever have any questions about programming or operation, please don't hesitate to contact us—we are always happy to help.

Kurlax

Réponse de Kurlax

14 juin 2026

Thank you for your review and for sharing your feedback with us.

We sincerely apologize for the frustration you experienced during the installation process. Initially, we chose not to include printed installation instructions as part of our effort to reduce paper waste and be more environmentally friendly. However, after hearing feedback from customers like you, we realized that written instructions are very important and can make the installation process much easier.

As a result, we have updated our process, and future orders will include printed installation instructions. Your feedback has helped us improve both our products and our customer experience, and we truly appreciate you taking the time to share it.

Thank you again for your support and valuable suggestion.

Kurlax

Réponse de Kurlax

14 mai 2026

Thank you so much for your kind review, John! We're glad to hear the ordering process was easy and that the shades fit perfectly. We truly appreciate your support and hope you enjoy them for years to come.

Réponse de Kurlax

27 avr. 2026

Thank you for your review — we’re glad to hear the ordering process was smooth!

Your order has already been shipped, and we’ve sent you the tracking number so you can follow the delivery in real time. It’s currently on the way to you.

If you have any questions while it’s in transit, feel free to reach out — we’re here to help. We hope you’ll love the product once it arrives!

Best regards,
Kurlax

Réponse de Kurlax

28 sept. 2025

Hi NH,

Thank you for taking the time to share such a detailed review — we truly appreciate your feedback. We're very sorry to hear about the issues you experienced with both the color mix-up and the installation instructions.

Our team is already reviewing the installation guide on our website to ensure the steps are clear and correctly ordered, and we will work on including printed instructions in future shipments to make setup easier. Regarding the color issue, we checked your order and it shows one white and one beige shade. We will continue to follow up and verify this to make sure everything is correct.

For Alexa connection, you simply need to download the Tuya Smart app and follow the pairing steps there. We also have a setup video available here: https://www.youtube.com/watch?v=q8VS0bdG1X0

We truly value your input — it helps us improve both our product and service. Thank you again for choosing Kurlax, and we hope to make things right.

Best regards,
The Kurlax Team