we are always warmly welcomed into the Laings store in Buchanan Street. Our recent vistt was Sunday 12th April for the purchase of my new Rolex watch and Jessie our AD and we class her as a friend, i... Voir plus
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Lisez les avis des autres
Another fantastic experience with Laings. When we decided to buy a wedding ring, it honestly didn’t even occur to us to try anywhere else—every visit we’ve had here has been consistently excelle... Voir plus
L'entreprise a répondu
Dylan has been fantastic across both of our visits to Laings Southampton. Last year he helped me with my first Rolex purchase, and this year the same with my partner's wedding gift - he handled bo... Voir plus
L'entreprise a répondu
I have always dealt with Laings and have found them exceptional for customer service and quality of products. Always feel to be made very welcome and the staff are so knowledgable and friendly. Michae... Voir plus
À propos de l'entreprise
À propos de Laings
Écrit par l'entreprise
Laings are a family run jeweller in it's 6th generation, with over 180 years experience in the industry. We are diamond specialists, stocking only the highest quality of diamonds and jewellery alongside some of the most prestigious watch brands.
We're excited to share our journey with you on social media.
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Laings | Glasgow, Edinburgh, Cardiff, Southampton
Écrit par l'entreprise
- A Commitment To Excellence
- We are committed to delivering excellent products and customer service across our retail and online stores.
Complimentary Next Day Delivery
Order online and receive your item the next day!
Receive your item the very next day when placing your order, Monday to Friday before 12 pm. (excluding Bank Holidays) T's & C's apply.
Coordonnées de contact
Rowan House, 70 Buchanan Street, Glasgow, G1 3JE, Glasgow, Royaume-Uni
- 0141 221 0121
- clientservices@laingsuk.com
- laingsuk.com
5,0
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First class customer service
First class customer service, helpful and friendly staff.
31 janvier 2026
Avis spontané
Réponse : Laings
Good afternoon, Mr. McArthur,
Thank you for your wonderful review!
It is so lovely to hear how our specialists, with their courteous nature, provided you with first class service.
We thank you for your lovely feedback, and a warm welcome awaits you from our specialists next time you are in the area!
Kind regards,
Gemma
Excellent experience
I order a preowned watch from Laings. From the initial order the experience was fantastic. I had an email from Gemma confirming the order. Gemma answered all of my questions and kept me updated on shipping and delivery. I’d happily purchase again from Laings
21 janvier 2026
Réponse : Laings
Good afternoon, Mr. Khan,
Thank you for your lovely 5* review!
I am delighted to have assisted you when making your purchase and I am truly pleased to know that I created such a fantastic experience for you throughout.
We are thrilled to hear how happy you are with your beautiful timepiece and we hope you enjoy wearing it for many years to come.
Thank you for your kind words, and we hope to assist you again soon!
Kind regards,
Gemma
What a lovely experience with the…
What a lovely experience with the wonderful Kaushika, she went above and beyond to make my family feel welcome. Kaushika spent lots of time chatting with my daughter about her birthday ring and made the occasion truly memorable.
24 janvier 2026
Avis spontané
Réponse : Laings
Good morning, Ms. Beeden,
Thank you for sharing your kind words for Kaushika!
It is a pleasure to hear that she provided you with such a special and memorable experience, through her warm nature. We are pleased to know that she took the time to discuss your daughter's birthday ring with her too.
We thank you for your lovely feedback, and we hope to see you again soon!
Kind regards,
Gemma
My experience with buying online with…
My experience with buying online with Laings was seamless. Ordered quick and very swift responses from the customer service team with questions.
16 janvier 2026
Réponse : Laings
Good afternoon Scott,
Thank you so much for your wonderful review!
We are thrilled to hear how our client service team ensured to provide you with a 5* experience, by responding swiftly to any questions you may have had and keeping you updated each step of the way.
We thank you for your kind words, and we very much hope to assist you again in the future!
Kind regards.
Gemma
From the initial consultation with…
From the initial consultation with Jessie to receiving my first Rolex , the experience was fantastic. Jessie provided great knowledge about the brand but also listened to what I was looking for. The service and care was faultless.
27 janvier 2026
Avis spontané
Réponse : Laings
Good afternoon, Mr. Muir,
Thank you for leaving your lovely review regarding your Rolex experience!
It is fantastic to hear how Jessie ensured to provide a smooth and seamless process for you throughout by taking the time to discuss what you were looking for and sharing her knowledge to assist in your decision-making.
We are pleased to hear how happy you are with the service, and a warm welcome awaits you from Jessie and our specialists next time you are visiting!
Kind regards,
Gemma
Such a warm welcome
Such a warm welcome, great customer experience dealt with a lady called Margaret excellent product knowledge
25 janvier 2026
Avis spontané
Réponse : Laings
Good afternoon, Mr. Kerr,
Thank you so much for sharing your kind words for Margaret!
We are delighted to hear that she provided you with such a great experience through her warm nature and by sharing her knowledge with you about the items you were interested in.
We thank you for your lovely feedback, and Margaret and our specialists hope to assist you again in the future!
Kind regards,
Gemma
Yet another first class Laings experience
Yet another first class watch buying experience at Laings Glasgow. Jessie and the team were super as always, and a pleasure to deal with :-)
25 janvier 2026
Avis spontané
Réponse : Laings
Good morning Yak,
Thank you for sharing your kind review for our Glasgow store!
We are thrilled to hear how Jessie and our specialists created such a special and memorable experience for you when making your special purchase.
We thank you for your kind words, and we hope your beautiful timepiece is worn and cherished for many years to come!
A warm welcome awaits you from Jessie and our specialists next time you are visiting.
Kind regards,
Gemma
Réponse : Laings
Good morning, Ms. Lathey,
Thank you for your kind 5* review!
We are pleased to hear that our specialists ensured to create a seamless experience for you, by discussing a desired delivery date for your special purchase.
Thank you for your lovely feedback, and we very much hope to assist you again soon!
Kind regards,
Gemma
Had a great conversation with the lady…
Had a great conversation with the lady in Laings who was both helpful and patient and listened to what I wanted
11 janvier 2026
Réponse : Laings
Good morning, Mr. Hope,
Thank you for sharing your wonderful review!
It is fantastic to hear how our specialist, with her warm and courteous nature, took the time to understand what you were looking for and made suggestions that fit your desired specifications.
We thank you for your kind words, and we hope to assist you again in the future.
Kind regards,
Gemma
Good old fashioned customer service at it's best.
I'd like to compliment the whole team in Cardiff on the customer experience.
It's my second watch with yourselves and I must have been a complete pain. Took me about four hours and three visits to decide on my watch purchase. I even had Lewis from the Omega boutique opposite bringing watches over for me to compare. Nothing was too much trouble, and no hard sell.
I returned a week later as the strap was a bit tight and on the limit of adjustment, no issues whatsoever. A new strap was ordered and swapped over.
Very happy..
10 janvier 2026
Avis spontané
Réponse : Laings
Good morning, Mr. Williams,
Thank you for your lovely review!
We are delighted to hear how our specialists in Cardiff assisted you with finding the perfect timepiece to add to your watch collection. We are pleased to hear how Lewis and our watch team helped you by comparing different models, to assist with your decision-making.
We are so pleased to hear how delighted you are with your timepiece, and we hope you enjoy wearing it for many years to come.
Thank you for your lovely feedback, and we hope to assist you again soon!
Kind regards,
Gemma
High quality service and great communication. My 1960’s watch was very tired and it came back looking brand new and gleaming
I had a great experience from the 1st day I nipped into Laings for advice on my Rolex watch. The service was exceptional and would highly recommended Laings.
10 janvier 2026
Avis spontané
Réponse : Laings
Good afternoon, Mr. Clark,
Thank you for sharing your recent Rolex service experience!
We are pleased to hear how our service specialists assisted you in having your beautiful piece serviced. We are delighted to know that you were provided with exceptional service, and we thank you for the recommendation.
We thank you for your kind words, and a warm welcome awaits you next time you are visiting!
Kind regards,
Gemma
Engagement ring purchase
I visited the Glasgow store in October last year to purchase an engagement ring for my now Fiancé.
I was warmly welcomed by the staff on the ground floor, who courteously directed me to the engagement ring display on the upper level. I was then introduced to Ashley who assisted me in selecting an engagement ring.
Ashley demonstrated outstanding professionalism, product knowledge, and customer care throughout my visit. She presented an extensive selection of rings, providing detailed and insightful descriptions and comparisons of each piece. Her approach was patient, informative, and entirely without pressure, which made the purchasing experience both comfortable and enjoyable.
I was thoroughly impressed by the level of service provided and felt complete confidence in proceeding with my purchase.
I revisited the store to have my fiancée’s ring resized,which I arranged with Ashley. Once again, she demonstrated excellent product knowledge and provided great assistance.
During this visit, I also expressed my interest in purchasing a Rolex watch. I was introduced to a Emma who displayed expert knowledge of the watch industry and gave me the opportunity to try on several exhibition models.
Since then, I have spoken with XiaoXiao regarding the purchase of a Rolex watch. She has been patient, helpful, and reassuring throughout, clearly recognising the importance of the model I have selected.
Overall, it was a great experience visiting Laings’ flagship store, and we will definitely be returning in the near future to purchase our wedding rings.
Stephen Kirkland
6 octobre 2025
Avis spontané
Réponse : Laings
Good afternoon, Mr. Kirkland,
Thank you for sharing your wonderful review for our Glasgow store!
It is so lovely to hear how Ashley assisted you in choosing the perfect engagement ring for your fiancée and helped with the resizing afterwards. It is delightful to know that through her extensive knowledge and warm, courteous nature, she created such a special experience for you.
Additionally, it is fantastic to hear how Emma and XiaoXiao assisted you with your Rolex interest and have ensured to keep you updated throughout your journey and interest.
We thank you for sharing your kind words, and we look forward to welcoming you both back to the store soon to find wedding rings for your special day!
Kind regards,
Gemma
An experience, not a purchase
I've just had the pleasure of buying a watch from Lainds Cardiff.
This was a very sentimental purchase as it was a timepiece to represent my mother after her recent passing.
Meg looked after me and my wife whilst we shared stories and created a beautiful memory, fitting of my mother and Alun, was a lovely gent working alongside Meg, aiding to this memory.
We were treated so lovely and feel like I had an amazing experience rather than purely buying a watch.
A huge thank you to Meg, Alan and the team for making this an experience and not a transaction. Really appreciated it ❤️
17 janvier 2026
Avis spontané
Réponse : Laings
Good afternoon, Mr. Criddle,
Thank you for sharing your glowing 5* review!
It is so lovely to hear of your recent visit and how Meg and Alan created such a memorable experience for you and your wife when selecting the perfect timepiece, which has such a beautiful sentimental story behind it.
We are delighted that you had such a wonderful experience, and we hope your lovely timepiece is worn and cherished for many years to come.
We thank you for sharing your feedback, and we hope to assist you again in the future!
Kind regards,
Gemma
Exceptional friendly service from Glasgow Store
Visited the Glasgow store for Diamond Earrings. All staff were professional and friendly as always. Ashley assisted us and she picked up on my (many) requirements for earrings very quickly and ensured I was offered a variety to view, meeting my wishes and price. Ashley was very knowledgeable about the diamonds and definitely made the shopping experience a pleasurable one. Also met with Lyndsay as I wanted an existing pendant diamond necklace (purchased previously from Laings) to be amended to a mount so the diamond lay flatter on my neck. Lyndsay explained what would happen to assess that change and she’d be in touch to advise if it can be done. I love that Laings only stock diamonds at the higher spectrum of the grading scale. I always feel I’m getting an authentic, quality diamond without feeling any pressure to buy. I would definitely recommend Laings.
14 janvier 2026
Avis spontané
Réponse : Laings
Good afternoon, Ms. Dalrymple,
Thank you so much for leaving your glowing review for Ashley and Lindsay in our Glasgow store!
It is fantastic to hear how our specialists assisted you on your visit. We are pleased to know that Ashley ensured to suggest earrings to you that met your desired specifications. It is also lovely to know that Lindsay assisted you with your servicing needs.
We thank you for your kind words and recommendation, and we hope to assist you again in the future!
Kind regards,
Gemma
Recommend Always
We would always recommend Laings because as I tell friends and family the service is always 2nd to none and the welcome we also get is wonderful from Ryan Katie Martin & Nick and last but not least Alan , also even the security guards call us by our names it’s a real family feel..
14 janvier 2026
Avis spontané
Réponse : Laings
Good afternoon, Mr. Garland,
Thank you so much for your lovely review!
It is a pleasure to hear how Ryan, Katie, Martin, Nick, Alan and our specialists ensure to provide you with such great service each time you visit. We are delighted to know that they create such a wonderful experience for you every time.
We thank you for the recommendation, and a warm welcome awaits you next time you are visiting!
Kind regards,
Gemma
Lindsay
Lindsay , was extremely helpful , and welcoming . The customer service is first class .
15 janvier 2026
Avis spontané
Réponse : Laings
Good afternoon,
Thank you for sharing your kind words for Lindsay!
It is a delight to hear that she was helpful and welcoming upon your visit.
We thank you for your feedback, and we hope to see you again soon.
Kind regards,
Gemma
Knowledgeable staff
Knowledgeable, friendly and helpful staff. Good prices and a lovely store.
24 décembre 2025
Avis spontané
Réponse : Laings
Good afternoon, Elaine,
Thank you for sharing your glowing 5* review!
It is a pleasure to hear how our specialists, with their friendly and knowledgeable nature, created such a fantastic experience for you upon your visit.
We thank you for your kind feedback, and a warm welcome awaits you next time you are visiting!
Kind regards,
Gemma
Absolutely Outstanding Service from Laings Jewellery, Glasgow
When the time came for my watch to need a service, I’ll admit—that’s the scary bit. Handing over something so special isn’t easy. But from the moment I walked into Laings Jewellery in Glasgow with my son James, all those worries disappeared.
We genuinely couldn’t have had a more enjoyable experience. Lindsay was absolutely fantastic—warm, knowledgeable, and incredibly attentive. She took the time to look after both of us, clearly explained exactly what would be happening, how long the service would take, and gave me a helpful starting cost based on what I was looking for. Nothing felt rushed or unclear.
Throughout the process, the communication from the Laings team was excellent, which really put my mind at ease. And then came the best part—collecting my watch.
Seeing my GMT II again was something special. It looks like new, and I honestly fell in love with it all over again. For a watch that’s 35 years old, it now looks absolutely spectacular.
I can’t thank Laings enough for such a wonderful experience. Lindsay and John—you are amazing. The care, professionalism, and genuine passion you showed truly made the difference. I didn’t just feel like a customer; I felt like part of the Laings family.
If you’re considering a watch service—or any fine jewellery—this is the place to go. Exceptional in every way.
10 janvier 2026
Avis spontané
Réponse : Laings
Good afternoon, Mr. Henry,
Thank you for sharing your wonderful review!
We are so thrilled to hear how Lindsay and John assisted you with the servicing of your beautiful Rolex timepiece. We are pleased that they ensured to keep you updated each step of the way whilst your watch was sent for its repair journey.
We thank you for sharing your kind words, and we hope to assist you again in the future.
Kind regards,
Gemma
Welcoming staff and excellent service
9 janvier 2026
Avis spontané
Réponse : Laings
Good morning,
Thank you so much for your lovely 5* review!
We are delighted to hear of your recent visit and that our staff, with their warm and welcoming nature, provided you with such excellent service.
We thank you for your kind words, and we hope to see you again soon!
Kind regards,
Gemma
Fantastic experience at Laings Cardiff
I had a fantastic experience at Laings Cardiff while searching for the perfect gift for our 10-year anniversary. From the moment I walked in, the team made the whole process feel special, relaxed, and genuinely enjoyable. They took the time to really understand what I was looking for and offered thoughtful guidance without any pressure.
A special thank you to Tommy, Jordan, Adrian, and Laura, who truly went above and beyond. Their knowledge, patience, and attention to detail were exceptional, and they made sure I found a gift that was absolutely perfect. The level of care and customer service was outstanding, and I couldn’t be happier with the result. I would highly recommend Laings Cardiff to anyone looking for something meaningful and memorable.
6 janvier 2026
Avis spontané
Réponse : Laings
Good morning, Sam,
Thank you for sharing your kind feedback regarding your recent experience in our Cardiff showroom!
We are delighted to hear how Tommy, Jordan, Adrian and Laura assisted you in choosing the most special gift to signify your 10 year anniversary. It is wonderful to know that through their outstanding customer service, they truly made your visit unforgettable.
We thank you for your recommendation, and a warm welcome awaits you from our team next time you are visiting!
Kind regards,
Gemma
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