Landbay is an excellent lender to work with. The process from application through to mortgage offer was incredibly smooth, with clear communication and efficient turnaround times throughout. A sp... Voir plus
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Lisez les avis des autres
we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... Voir plus
L'entreprise a répondu
We have recently regularly been using Landbay to place 6 bed HMO mortgages. Our client is a portfolio landlord (lots of experience with several lenders!) and always comments on how sleek Landbay's use... Voir plus
Extraordinary Collette (underwriter) I am so pleased we had Collette to be our underwriter on this case. We had to apply for several offer extensions and unexpected delays with legals and HMO l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Coordonnées de contact
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Royaume-Uni
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,4
Excellent
637 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Increased rates at the end of the…
Increased rates at the end of the process. Absolutely terrible way of doing business, severe delays with the application.
8 mai 2026
Avis spontané
Réponse de LANDBAY
We're sorry to hear about your experience, particularly the delays and the rate you ended up on. This isn't the standard we aim for, and we'd like to look into what happened.
Please get in touch directly so we can go through the details with you.
Our BDM assisted with getting a stalled…
Our BDM assisted with getting a stalled completion across the line, allowing the client to keep their interest rate.
7 mai 2026
Réponse de LANDBAY
Hi Hayley,
We're so glad we could help get your case across the line. Thank you for taking the time to leave us a review. We look forward to working with you again soon!
A complex case which was handled very…
A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5 lender all day long.
1 mai 2026
Réponse de LANDBAY
Thank you for the feedback Gary. We’re really pleased to hear the case was handled well and that our underwriter support made a difference, particularly with the legal complexity.
Réponse de LANDBAY
Thank you for the great feedback. We’re delighted to hear you received such amazing service from David and Alex, we’ll be sure to pass on your kind words!
Under writer Collette on the case was…
Under writer Collette on the case was very helpful and informative.
16 avril 2026
Réponse de LANDBAY
Thank you for your feedback Nick. We’re pleased to hear Collette was helpful and informative throughout the case and we’ll be sure to pass on your review!
Simple process through to legals which…
Simple process through to legals which were completed on time
14 avril 2026
Réponse de LANDBAY
Hi Nick, thank you for your feedback.
We’re pleased to hear the process was straightforward and that legals were completed on time. We really appreciate you sharing your experience working with us.
Straightforward underwriting
Straightforward underwriting, great support and speed. All you need from a Specialist Bank
13 avril 2026
Réponse de LANDBAY
Thank you for your review Al.
We’re pleased to hear you found the underwriting straightforward and appreciated the speed and support from the team.
We look forward to workign with you again soon!
Case cancelled without notice
Landbay cancelled the case due to lack of response from the solicitor who was dealing with their requirements.
Zero communication to myself (broker). Case was re-instated but then client needed to sign all new documents which caused delays.
Intermediary submitted business should have the intermediary involved and informed at every stage. Poor from Landbay on this occasion.
10 avril 2026
i had 100% support from the BDM it is…
i had 100% support from the BDM it is very important for me to have that
9 avril 2026
Réponse de LANDBAY
Thank you for your feedback Surendra. We’re really pleased to hear you had full support from your BDM. That level of support is exactly what we aim to deliver!
Excellent communication direct with…
Excellent communication direct with underwriting team
1 avril 2026
Réponse de LANDBAY
Thank you for your 5 star review Craig!
Process was simple
Process was simple, quick and efficient with good communication throughout.
2 avril 2026
Réponse de LANDBAY
Hi Marcus,
Thank you for your feedback. We’re pleased to hear the process was simple, quick and efficient, with strong communication throughout.
We really appreciate you sharing your experience!
Very good communication and cooperation…
Very good communication and cooperation to ensure a smooth process where there was a risk delays.
1 avril 2026
Réponse de LANDBAY
Thank you for your feedback Makis. We’re pleased to hear our communication and cooperation helped keep things moving and ensured a smooth process!
Excellent communications and…
Excellent communications and underwriting.
speed of service on all aspects from initial application to completion a breath of fresh air.
1 avril 2026
Réponse de LANDBAY
Hi Paul,
Thank you for your feedback. We’re pleased to hear you found the communication and underwriting excellent.
A breath of fresh air is exactly what we aim to be!
Poor customer service for redemption
This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trained to deal with the matter. They staff were incompetent and rude and the company was so slow and they forced me to pay additional interest at much higher rates because they were so slow. Always use a broker!!
26 mars 2026
Avis spontané
Réponse de LANDBAY
We're sorry to hear about your experience, and we'd like to put this right.
We reached out via Trustpilot but haven't heard back. We do need to hear from you directly to investigate this properly. If you can contact us with your name and mortgage account number, we'll pick this up straight away.
When we receive large or unusual cash payments, we're required to carry out verification checks before applying funds to an account. This is a legal requirement for all lenders, but we understand it's frustrating when you're trying to redeem your mortgage and want certainty on timings.
Please get in touch at enquiries@landbay.co.uk or on 020 7096 2700 and we'll be able to take this forward for you.
Réponse de LANDBAY
Thank you Andrew for your great feedback! We look forward to working with you again soon.
Fantastic as ever!
Fantastic as ever!
Shout out to Chloe Newton Underwriter and Ian May BDM.
17 mars 2026
Réponse de LANDBAY
Hi Narinder,
Thanks for the great feedback. Brilliant to hear Chloe and Ian delivered such strong support.
We’ll be sure to pass on the shout out!
Great advice from BDM Alex Whitham as always
12 mars 2026
Réponse de LANDBAY
Thanks for the review David. Great to hear Alex’s advice continues to make a real difference. We appreciate your support!
Recent experience on buy to let remo
Excellent experience from BDM Alex who is top tier , right through to underwriting and post offer . Highly recommended .
2 mars 2026
Réponse de LANDBAY
Hi Steve, thanks for the review.
Great to hear Alex delivered top‑tier support, right through to post‑offer.
We really appreciate the recommendation!
Collette was brilliant and very patient…
Collette was brilliant and very patient with a very testing case!
6 mars 2026
Réponse de LANDBAY
Thanks for the feedback Craig. Great to hear Collette’s patience and expertise helped with a very testing case. We hope to work with you again soon!
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