Las Vegas Casino Avis 

94
•
TrustScore 1.5 sur 5

1,7

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Lisez les avis des autres

Noté 2 sur 5 étoiles

I’m really shocked I thought this was a brilliant site like Mr Q, now slightly concerned it’s a scam? I have had the account for a while never had issues with withdrawals, I did a withdrawal of £50 on... Voir plus

Noté 1 sur 5 étoiles

I have actually contacted the gambling commission today about this site because it's totally rigged. One slot took 60 pounds on 20p spins and did not offer a single scatter feature which is not norm... Voir plus

Noté 1 sur 5 étoiles

AWFUL CASINO. They let me withdraw 40 on the first withdrawal, taking 2.50 fee. Second withdrawal, I have been waiting for, for 4 days now. Its for 102.50. Instantly asked for documents which I sent s... Voir plus

Noté 1 sur 5 étoiles

Avoid!!! I'm actually starting to think this is a scam to steal identities as well as money! I have submitted a ludicrous amount of ID that they keep rejecting and asking for more!? They've had my pas... Voir plus

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À propos de l'entreprise

  1. Casino

Écrit par l'entreprise

Las Vegas Casino is the ultimate online gaming destination, providing everything from slots and online casino games live table games to fantastic bonuses, promotions, and an amazing loyalty program. Our selection of games comes from the top providers in the industry, so you can always enjoy a premium experience. The Las Vegas Casino team is dedicated to providing you with a top-notch gaming experience, and we are always updating our selection of games to bring you the newest and most popular options. Sign up today, take advantage of our top welcome offer, and enjoy your favorite slots today!


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Information importante

1,7

Mauvais

TrustScore 1.5 sur 5

94 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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1,7

Tous les avis

(94)

18 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

DON'T WASTE YOUR MONEY - TOTAL SCAM

DON'T WASTE YOUR MONEY. THIS IS BIG SCAM.

Las Vegas Casino has seized my winning of £5,937.40. They have sent me following e-mail when I requested to withdrawal from my account:

Dear Mr. Patel,

We are writing regarding your recent withdrawal request placed at Las Vegas Casino.

We wish to thank you for your patience while we reviewed the documents provided and account information.

After finalising this review, it was concluded that your game play is in breach of the Terms and Conditions agreed upon registration.

We note that your play strategy was systematically applied in a pattern meant to create an unfair advantage and such, obtain winnings that are not legitimate and such, any outcome resulting from accessing our services is being considered as null, and any profits voided.

We concluded that the below-mentioned terms in the casino’s Clause of Use were breached:

C. Subordination to the Terms and Conditions and the Binding Effect Thereof

1. By using the Site, registering at the Site, or by participating in one of the Services, You agree to be bound by and to act in accordance with the Terms and Conditions, as they may be updated from time to time, without any reservation.

E. Account Registration

8. You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Prohibited Actions and/or perform any Irregular Playing Patterns, (b) in case You will perform any Prohibited Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account.

F. Prohibited Actions

1. Without derogating from any other provision of these Terms and Conditions, if the Company determines that You are engaging in or have engaged in Prohibited Actions and/or Irregular Playing Patterns, or have attempted to do so, then the Company shall be entitled to close Your Account, withhold, seize and confiscate all funds in Your Account (including, but not limited to, any deposits and winnings in Your Account).

2. "Prohibited Actions" shall mean illegal, unlawful, fraudulent, or other improper activities - including, but not limited to:

• abuse in order to gain advantage to the detriment of other Player(s) and/or Us;

3. "Irregular Playing Patterns" shall mean the following activities:

• building a balance and significantly changing play patterns;

• on roulette, in the following cases: (a) covering 24 or more of the 37 available numbers;

The above-described actions were applied throughout your gameplay and systematically built the winnings which were later on placed in a withdrawal request.

The Terms you agreed to in order to be able to use the casino services clearly state this type of gameplay is deemed as irregular and not permitted, and if applied, any winnings obtained will be revoked.

Please note that these actions to undermine the casino’s simple rules and trespass into a restricted realm constitutes a severe infringement of our Terms and Conditions and it is within the player’s sole responsibility to ensure that the services are accessed in good faith, not with an abusive play pattern.

Considering the seriousness of the issue described, we ascertain that we must abide by the above-mentioned terms and proceed accordingly in revoking your winnings and refunding your deposits.

Please note that this is the final determination of the company and that your account will remain permanently blocked due to the breach in Terms.

If you shall disagree, please refer to the company’s dispute procedure listed in our Terms:

O. Complaints and Disputes

THIS IS A BIG SCAM. DON'T WASTE YOUR MONEY!!!

I've contacted one of the solicitors to resolve this issue and I will receive my money back but I just wanted to share my review as not everyone is capable enough to fight with this type of situations.

GUYS, TRUST ME... THIS IS STRESSFUL, SO DON'T REGISTER WITH THEM.

31 mai 2023
Avis spontané
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Réponse de Las Vegas Casino

I don't know specifically what your game play was but - for example - covering too many numbers is not allowed in any casino, online or land-based, as it obviously gives an unfair advantage to the player.

Noté 1 sur 5 étoiles

Total scam

Hy, I think one star is too much for this so-called online casino, the worst experience I had, after a few withdrawals that were ok, I started to lose, everything is ok until now, the last 4 withdrawals were blocked, for the reason that I covered 24 roulette numbers and broke the casino rule, which I did not know about, no online casino in the UK uses this rule, it is a roulette game in which the casino does not have to set the rules, anyway the complaint to Adr it was in vain because they feel that they are all right, the only option is a lawyer specialized in gambling business, because these are abusive rules, no authorized casino can use these abusive rules

20 août 2022
Avis spontané
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Réponse de Las Vegas Casino

Hi Adrian - we are sorry you were not happy after an initially solid start to your time on Las Vegas Casino. Re covering numbers, this is something that is not allowed on any casino - online or a land based casino - and is mentioned in the Ts&Cs. To re-assure you, this is a fully licensed casino by the UK Gambling Commission and has just been given a letter of good standing by this body, the UK regulator.

Noté 2 sur 5 étoiles

Las Vegas Casino withdrawal frustrations

Las Vegas Casino have some interesting bonus offers and generally a good selection of games. The only downside is their withdrawals often take upwards of 3 business days to process. The money does eventually arrive, but this for me is way too long.

21 mai 2023
Avis spontané
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Réponse de Las Vegas Casino

Thank you for the feedback. Firstly I appreciate your kind comments about our selection of games. Secondly regarding withdrawals we are now processing well over half off our withdrawals in one business day. We are also trialing a system which makes withdrawals instant for players who are already verified. This should be a game changer as it also works over weekends, the time when our customers enjoy playing the most. We do totally get that one of the key things that anyone playing on an online casino site is looking for is to get their money in and out quickly, that is why we have responded to criticism here and made it our number one priority to fix. Please try us again and tell us if it has improved. Thank you

Noté 1 sur 5 étoiles

In relation to my 1st review regarding…

In relation to my 1st review regarding Las Vegas Casino. I can see they have started to respond to a number of negative reviews regarding their delayed withdrawal process and also confiscating winnings by falling foul of a T&C where if you cover 24 or more balls in one roulette spin, you are deemed to gain an unfair advantage and playing a illegitimate strategy. I have since progressed my claim to an ADR agency where Las Vegas had to provide proof of this. Outcome was, I played 71 spins where 6 times (or 8%) i fell foul of their T&C where I placed bets on 24 or more balls. Out of these 6 spins, I accumulated a net loss of £540 which disproved their argument I built up my winnings using an illegitimate strategy.

It was just pure fluke but because I managed to get my total above £3k....they closed my account down immediately.

With so many other people now placing negative reviews, they are now pretending to reach out in responding to the reviews. I was asked to send over all my details so they could review my case. It has been 9 days since I sent my proof over and guess what.....I have heard absolutely nothing!

Unfortunately, I have fallen foul of this website - I just my message reaches our people and provides enough information for you to go elsewhere.

Please visit Casino Guru as you will see upon there. they have a very poor reputation and the guys there have backed my claim.

Lets see if they respond to this....I very much doubt it.

19 mai 2023
Avis spontané
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Réponse de Las Vegas Casino

Hello, I am sorry you have had a negative experience but covering multiple numbers is not something ANY online casino allows. You say this is being investigated but you have not heard back. It would not be appropriate to ask for an individual player's ID on a public forum but please email your details to jasper.gerard@alderneymarketing.com and he will make sure this is escalated for you. Thank you in advance.

Noté 3 sur 5 étoiles

Great Platform but Withdrawal Speed Slowed Down

Great platform and withdrawals started off really quick and all of a sudden I find myself waiting and waiting. I have tried emailing Tracy as per other review replies suggest but the only thing I’m getting back is more and more advertising emails. Need my funds asap and still waiting …… So update: got my withdrawal after a Live Chat chase up but then 2 mins later got a email saying acc suspended with a list of possible reasons.

13 mai 2023
Avis spontané
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Réponse de Las Vegas Casino

Thank you for the response and also for the positive feedback about the platform. I am inviting you to escalate this as we would like to look into this case for you as it does not seem normal. Please email jasper.gerard@alderneymarketing.com and he will take up any serious complaint such as this with the highest management. It is best not to discuss an individual's details on a public forum but generally speaking the majority of our withdrawals are processed in one business day. We are also trialing a new system which we are very excited about that makes withdrawals instant, seven days a week, which will be great for those of our customers who like to play at weekends. If this trial proves successful it should be a game changer. Where there can be delays is if a player goes over the threshold and then - for their own protection - we have to make further checks. This can sometimes be delayed by the player taking some time to send in all their documents - am not saying this was the case with you, as without knowing your player details i cannot verify that. Regarding the suspension of an account, this is often done for Responsible Gaming reasons - ie to protect the player, it is rarely in our interests. Gambling companies quite rightly have a great responsibility in this regard and as a responsible, fully licensed UK operator we do take those duties very seriously. Thank you once again for your very balanced review and please do escalate your particular issue with Jasper who will be only too delighted to tackle this on your behalf.

Noté 4 sur 5 étoiles

Fast withdrawals

Hi, I’m new to site. Won £200 on roulette. No issue with withdrawal, got it in 24 hrs.

7 mai 2023
Avis spontané
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Réponse de Las Vegas Casino

Great news and so glad you like the site. Congratulations on your win!

Noté 1 sur 5 étoiles

Refused to pay winnings

I feel numb reading previous reviews. I’ve just had my account closed and my winnings of £3600 confiscated for the exact reasons listed here on previous reviews: “covered more than 24 numbers of the possible 37 when playing roulette”. This is insane. How are they getting away with this? Anytime someone wins on roulette they claim we cheat by creating an unfair advantage? I can’t believe they’ve used the same reasoning to deny so many players their winnings. Like others, I’ve escalated my request to an ADR, but if this fails, I’ll report them to the Gambling Commission. They can’t get away with this. I urge you to do the same if you’ve had a similar experience.

5 mai 2023
Avis spontané
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Réponse de Las Vegas Casino

Dear Abs - I am sorry you feel angered by this but every casino limits the number of numbers you can cover or it would create an unfair advantage. This is entirely standard practice.

Noté 1 sur 5 étoiles

If I could give them a zero I would

If I could give them a zero I would. I got a free $20 bonus. Well I was playing Wildfire 7 and I hit the jackpot for 1015. Well I look at the rules and it said I could only withdraw one hundred and fifty. Which sucks. So I was playing and all of the sudden I only had 115. So I decided I would cash it out only to find out I can't withdraw less then 150. So they made sure I couldn't have any of it.

23 avril 2023
Avis spontané
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Réponse de Las Vegas Casino

Hi Dianna - are you from the US? American players are not able to play on the site due to regulatory reasons. Are you sure it was actually www.lasvegascasino.com ?

Noté 1 sur 5 étoiles

Most unproductive site on the net the…

Most unproductive site on the net the withdrawals take forever and trying to get in touch with a humans being is long.
It states that they typically reply in a few minutes but 2hours and 15 minutes later and I’m still waiting.
Very quick to rinse you of your money big spends very little return.

20 avril 2023
Avis spontané
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Réponse de Las Vegas Casino

Hi Jason am sorry it took a long time. We are moving very soon to seven day a week automated withdrawals which will speed up the process. More customer service agents are being trained but at busy times waits can be a bit longer. I am sorry about the delay and we will try to do better in future.

Noté 1 sur 5 étoiles

They are scammer you can win nothing!!!

1 avril 2023
Avis spontané
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Réponse de Las Vegas Casino

We are a fully UK licensed website that is inspected by the UK Gambling Commission. We are entirely legitimate. If you have a specific complaint it would be inappropriate to discuss your case in public but please feel free to email my boss jasper.gerard@alderneymarketing.com - thank you

Noté 5 sur 5 étoiles

Fab experience

Fab experience. Fair odds and bonuses on slots as expected. Not won loads but after verification all withdrawals are instant. As soo. As I press the button the money is in my account 👏👍👍👍

20 mars 2023
Avis spontané
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Réponse de Las Vegas Casino

Great, really glad you had a good experience Chris. You are welcome back any time! And thank you for the positive review, it is much appreciated.

Noté 1 sur 5 étoiles
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Réponse de Las Vegas Casino

I am sorry you didn't enjoy your time on the site John but we pay out thousands to winners daily. If you have a specific case you want us to take up please email me - tracy@lasvegascasino.com - am also giving you the email for the head of the company, which shows we are legitimate and want to engage - jasper.gerard@alderneymarketing.com. Thank you.

Noté 5 sur 5 étoiles

Great communication and fast paying

They got back to me within the same day.
Fast withdrawal pays.
Quick emails to let me know if my verification was successful or unsuccessful and how to sort it.
Great service. Great site

12 mars 2023
Avis spontané
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Réponse de Las Vegas Casino

This is great feedback Rocko and really appreciate you taking the time to reply. See you back on the site soon.

Noté 1 sur 5 étoiles

Withdrawals constantly pending and not paid

Started of fine. Withdrawals were paid within a day or two. Very quickly the withdrawal time started taking 3 - 5 days. I currently have multiple withdrawals pending, which are over 6 days now and no response when the withdrawals will be approved from the live chat or emails to customer support. Starting to think they won't pay and its a scam. Its not as if I'm in profit, I'm down overall since joining.

9 mars 2023
Avis spontané
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Réponse de Las Vegas Casino

Hi Tom I am sorry after a good start payments got slower. I trust you have since received all your payments? I will be very honest and say we are fast growing and we did hit a patch where we had a large number of withdrawals to process and not enough sufficiently trained staff to handle the volume. But we are very much on top of things now and moving shortly to having seven-day-a-week automated withdrawals. If you ever have any issues please feel free to message the customer support, or if necessary email me at tracy@lasvegascasino.com - you can also cc the head of our company, jasper.gerard@alderneymarketing.com - do come back and give us another chance!

Noté 1 sur 5 étoiles

Stay away they don’t pay:

Stay away they don’t pay:
Dear Mr. Hodson,
We are writing regarding your recent withdrawal request placed at Las Vegas Casino.
We wish to thank you for your patience while we reviewed the documents provided and account information.
After finalising this review, it was concluded that your game play is in breach of the Terms and Conditions agreed upon registration.
We note that your play strategy was systematically applied in a pattern meant to create an unfair advantage and such, obtain winnings that are not legitimate and such, any outcome resulting from accessing our services is being considered as null, and any profits voided.
We concluded that the below-mentioned terms in the casino’s

1 février 2023
Avis spontané
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Réponse de Las Vegas Casino

Dear James - I am very sorry you are unhappy with your experience but the conditions are clearly set out in the terms and conditions. I cannot comment on your individual case but, for example, game play that constitutes covering too many numbers is always banned across all casinos. Those rules are actually set by the games studios so would be common on whatever casino you played at.

Noté 5 sur 5 étoiles

Wel I won 400 pound I only deposited 20…

Wel I won 400 pound I only deposited 20 and I got my winning ok never had one problem with this casino only thing is the chat takes about 5 mins for reply other than that great experience overall

2 janvier 2023
Avis spontané
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Réponse de Las Vegas Casino

Thank you very much Amanda and we really appreciate it when some of our winners also take the trouble to post. If more did so we think the Trust Pilot readership would gain a much more balanced view of our service. Point noted about the customer service, it can be a little slow in busy periods. They should always be your first port of call but if you ever do get stuck feel free to email at tracy@lasvegascasino.com - we hope to see you back on the site soon!

Noté 1 sur 5 étoiles

Newer vins,bad bonus

2 janvier 2023
Avis spontané
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Réponse de Las Vegas Casino

Hi Guntra, I am not sure where you are from but certainly in the UK our matched bonus up to £300 is one of the very most generous on the entire market! I would be interested to see one you considered better? Our RTP (return to player) rates are set by the individual game studios so are standard across the industry.

Noté 1 sur 5 étoiles

Not giving you the winnings

Please don’t play, even if you win they not giving your wining, and they are making excuse of that you covering 24 numbers bla bla, poor casino, cheating, very bad customer service, no body pick your call, no body reply
Haven’t seen in my life like this casino, they just put the name of Las Vegas
If you win they not paying your winnings at all, I win £5000 and they telling me you cover more then 24 numbers so we voided
please read all reviews before play
just ignore and never come and play with this Scam website, the are not real Las vegas Casino which is in USA
don’t know how they allowed in UK

19 septembre 2022
Avis spontané
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Réponse de Las Vegas Casino

Hi Yama, Las Vegas Casino is a legitimate company with rights to the brand name and is fully licensed by the UK Gambling Commission (UKGC). If we refused to pay out correct winnings we would have lost our license long ago but we have never had any licensing issues. Not covering numbers is not allowed on casinos as otherwise the customer would have an unfair advantage and everyone would do it.

Noté 1 sur 5 étoiles

Absolute disgrace

Absolute disgrace, should not be allowed to be online.
They verified my account, have not honoured my withdrawals but still took further deposits after the withdrawal requests . Then informed me that my account is suspended, for no specific reason.
They owe me over £2000 and are not paying it. This was not achieved by bonuses but by ordinary staking and winning.

17 novembre 2022
Avis spontané
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Réponse de Las Vegas Casino

Hi Stuart - please email at tracy@lasvegascasino.com and I will get the team review your case in the event that it has not been resolved by now.

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