J'aurais du lire les commentaires avant…
J'aurais du lire les commentaires avant d'acheter sur leur site... je suis dégoûtée. J'ai payé 15 euros pour un échange de taille, renvoyé la ceinture trop grande, et depuis plus rien... ils me disent qu'ils attendent mon retour alors que le suivi GLS m'indique le colis est arrivé depuis 15 jours...FUYEZ!!!
Réponse de latchbrand.es
Dear Benedicte,
We want to assure you that we are not a scam, nor a company to be avoided; we have been working to resolve your request at every step.
Regarding the delay, when you requested the PINK model in size 85, that specific item was temporarily out of stock. We had to wait for a restock to fulfill your new choice. Additionally, the return parcel we received at our warehouse was under the name BENEDICTE BERGEON, while your emails are under the name BENEDICTE ANDRIEU. This discrepancy made it difficult for us to immediately link the package to your order, which is why we requested delivery confirmation.
As soon as we identified your return and received the new stock, we dispatched your exchange immediately. We have responded to all your messages throughout this process.
We hope you can understand that these logistical factors, rather than a lack of service, caused the delay. Given that the exchange is on its way and we have done our best to assist you.