I usually read reviews but rarely write them. I have had to reach out to latercase customer service, I wasn’t expecting a fast answer and a fast resolve but was I wrong! Customer service g... Voir plus
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Lisez les avis des autres
Amazing team, amazing customer support. I received a defective case. I contacted them a week after I received the product, they sent me a replacement within 2 days free of charge. A price case but 300... Voir plus
I had a case shipped out and it just seemed the case did not fit the best. I sent a few pictures and their team immediately apologized and sent a new one right away. Super responsive, and looking forw... Voir plus
Ordered a case on 12 April. Decide to change address and do a cancellation. Replied me on 13 April saying that they cant cancel as their customer service team is offline over the weekend and only... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Designed, warehoused & shipped from our HQ in Canada, Latercase is the simpler phone case you've been looking for. We use authentic Kevlar® to protect your phone from everyday wear and tear, while keeping it so thin that you'll barely even know it's there. Latercase is easy to put on, easy to take off, and coated with a durable matte finish that's genuinely addictive to touch. If you have any questions, shoot us an email or tweet us @latercase - our customer support team is always happy to help.
Coordonnées de contact
4,4
Excellent
459 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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What a nicely made case
What a nicely made case. Fits great, feels great, fast shipping. Very pleased so far
16 octobre 2023
Avis spontané
The case I looked for
I wish I had found this phone case already last year. The protective cover has a pleasant texture, and there was an immediate 'wow' effect. I've never liked traditional cases that make the phone much bulkier. Latercase is really thin and it's amazing. I don't need to use any additional MagSafe accessories because it's compatible with my Belkin car mount by default.
4 octobre 2023
Avis spontané
Slow delivery
I’ve ordered a case on 31st August and still haven’t received it. The website states “fast tracked shipping to Australia” and the info on the site states it would be received within 15 business days. I have reached out to the support team on 22nd September and they have advised me the item is awaiting to clear customs in Australia however the tracking still shows that it was processed in the US on 28th September. This is probably the longest I have waited for a delivery and I have ordered from many different parts of the world.
30 septembre 2023
Avis spontané
Réponse de Latercase
Hey Azudin!
Thanks for reaching out and taking the time to leave us a review. We understand how frustrating it can be having to wait for a delayed shipment, so we definitely get what you're going through.
The vast majority of our shipments to Aus arrive within 5-15 business days, which is why we have that shipping estimate shown on our website. With that said, unforeseen shipping delays beyond our control do sometimes occur that can cause a package to arrive a bit later than originally expected.
Unfortunately, it looks like there were a few delays at customs for this shipment due to a backlog within the Aus Post system. While delays like this are beyond our control, we've gone ahead and refunded your shipping cost in full to help amend for the poor shipping experience - you should have just received the refund confirmation email.
Thanks for bearing with us through the delay, and we hope that you're enjoying your new Latercase!
Buy his case if u want a thin experience
I use to be a Otterbox guy for the whole family when I could get them for cheep and I finally got myself a zflip 3 and saw a video he made and showed off his new case for it and I'd thought I'd give him a shot and yes nice and thin give u great grip while holding it and the price was great jump to 2023 and the zflip 5 who else would I put on my phone but his case again yes love it price is right and makes my phone look amazing :)
23 septembre 2023
Avis spontané
Every time I order the case for my…
Every time I order the case for my phone, they keep canceling the order and I keep getting refunds!
I have ordered from them about 5-7 times in the past and they are still untrustworthy and unreasonable..
Pathetic customer service, no phone support, just email and that is even scripted and unreal...
P.S to your reply
All your department does is responds with their pre written texts, support in non existent and gives no pointers.
I've done everything as indicated but the order keeps getting rejected regardless.
Placed another order according to their "liking: let's see how it goes.
10 septembre 2023
Avis spontané
Réponse de Latercase
Hey David!
Thanks for reaching out. Sorry to hear that our fraud prevention system keeps cancelling/refunding your order.
I see that you've been in touch with our support team. As they mentioned, our fraud prevention system is in place to protect both customers such as yourself and online sellers like us from eCommerce theft/fraud. While we're unable to disclose the exact reason why your recent order was cancelled, we can confirm that there were indeed fraudulent indicators associated with it.
With that being said, I see that you were able to place a new order earlier this afternoon and I can confirm that it has gone through successfully. Thanks for bearing with us through this and helping us ensure a safe and secure purchasing experience for all customers.
If there's ever anything else that we can help you with, you know where to reach us!
Hands down the best cases I've bought
Hands down the best cases I've bought, yes I'm a repeat purchaser. I've bought many cases over the years at apple stores, best buy, and countless cheaper ones on Amazon. Latercase are worth the extra money. They are very high quality which only complements the quality of the devices they protect. Both the products and the service / support are excellent.
23 août 2023
Avis spontané
Best bang for your buck
I've had my latercase for almost two years now and the thing just WILL NOT BREAK.
I have kids who constantly knock it out of my hand, throw it around and generally abuse the hell out of it.
And the thing just won't quit.
I love it.
Customer for life.
1 août 2023
Avis spontané
I've had 5 or 6 of these
I've had 5 or 6 of these, the last one didn't fit right - I emailed customer service they need a video of it on the phone, OK. I sent it they said its fine. Then I showed videos of their other cases fitting different they said its fine but they would exchange it if I wanted to. I do, now they want me to send the case back first AND USE WHAT ON MY PHONE? Then they want the original packagaing, THEN they want me to pay for shipping.....Its a thin plastic case - CRAZY to treast a long time client this way. I like their cases bu customer service is BAD!!!!
15 août 2023
Avis spontané
Réponse de Latercase
Hey Justin!
Thanks for taking the time to provide such a detailed review. Sorry to hear that you felt our customer service was bad in this instance. We value customer feedback greatly and we're always looking for ways to improve.
I see here that you've been in touch with our support team about your recent order. Based on the video that you sent over, we've confirmed that the case looks to be fitting and snapping on as expected. It's worth noting that our cases are designed for an easy on/off experience, and it's completely normal to see some slight variance between individual cases when it comes to the tightness of fit on each corner. Keep in mind that we don't use plastic injection molding in the manufacturing of our products. The Kevlar material in our products is hand-laid during production, so every Latercase is, to a certain extent, unique.
That being said, I see that our support team offered to set you up with an exchange since you weren't satisfied with your current case. Even though the case you received is completely within our QC tolerance, we value our customers greatly and we wanted to ensure that you're happy with your purchase.
While we do require the original product to be mailed back prior to shipping the new one, our support team did confirm with you that we'll be shipping out the new case as soon as we have confirmed the original is on the way back. That way you won't have to wait for it to arrive at our warehouse before we ship out the new case - we'll get the new one sent out as soon as the original is in transit back to us. All you have to do is follow the return instructions provided and we'll take care of the rest.
In terms of sending it back in the original packaging, this is just so that the case itself doesn't get damaged while in transit back to us - it is by no means a prerequisite. Since you no longer have the original packaging, our support team mentioned to you that any standard mailing box or bubble mailer will suffice.
As for the return shipping fees, we tried to make it as clear as possible on our website that we don't cover these costs. However, our support team once again tried to go the extra mile with you and provided you with a free return shipping label as a gesture of goodwill. We also mentioned that we'll be covering the cost of shipping you the new case - at no point are you being charged for any shipping here.
Rest assured that we'll have our team double-check the new case to ensure it's in line with your expectations before it gets shipped. Hope this helps clear things up a bit, and please don't hesitate to reach out again if you need anything else!
My case only lasted 7 month
My case only lasted 7 month, then it did start to fall apart. Disappointing.
25 juillet 2023
Avis spontané
Réponse de Latercase
Hey TM!
Sorry to hear about the damage that occured to your case over the last 8 months. Based on the photos that you sent over to our support team, it looked pretty clear that the damage on the case resulted from multiple drops or impacts.
It's important to note that, as mentioned on our website, Latercase was not designed with impact protection as the primary focus. Our goal was to create a light case that would improve the aesthetics of your device while keeping it thin enough that you could appreciate the phone's original design as the OEM intended. While the Kevlar material that we use is quite strong and will stand up to scuff marks, scratches, and everyday wear and tear, the form factor and design of the case is not centered around impact resistance.
While we don't provide any free replacement warranties for products that get damaged over 8 months of usage, it looks like our support team offered you a significant discount on a replacement case a gesture of goodwill. This offer doesn't expire - it can be used towards the purchase of any Z Flip 4 case in the future. If you decide to take us up on the offer, just follow the instructions in our previous email and we'll take care of the refund right away.
In the meantime, if there's anything else that we can help you with, you know where to reach us!
AirPods Pro case in Willy Blue is…
AirPods Pro case in Willy Blue is fantastic 🤌🏼
27 avril 2023
Avis spontané
The best IPhone case I have ever had
The shipping took a while (probably because I live in Sweden) but I am sooo satisfied with the feel and quality of this case, it is the best case I have ever had. I had a rd carbon fiber case before and Latercases case is so much better quality and feel.
10 mai 2023
Avis spontané
Great case!
Great case. As much as I like this case, there is really not much protection except for the back and corners. It will be used only when I'm not running around.
Update: I messed up the corner of the case when putting it on. Latercase was awesome, they replaced it for me. This is GREAT customer service. I'm loving the latercase!.
4 mai 2023
Avis spontané
The shear quality of their phone case…
The shear quality of their phone case is exemplary and especially the packaging. Would I recommend, absolutely I would ! Seriously if you need a top quality phone case, please buy from Latercase, you won’t be disappointed.
I rate this product 10 out of 10
I rate the packaging 10 out of 10
I rate the customer service 10 out of 10
My order was from Canada I believe and came to my door in the uk, quickly. Cheers guys and girls, I will be ordering again 100%
24 mars 2023
Avis spontané
Cyber Bison case for S23 Ultra
Purchased a Cyber Bison case for my S23 Ultra. As it was an international purchase, delivery took a little longer than expected but communication with the company was quick and helpful.
Very satisfied with the product. Looks great and extremely thin and light.
17 mars 2023
Avis spontané
Best low profile iPhone case ever
Amazing case quality. One of the most premium touch to feel and thinnest case in the market. Nick from customer service was amazing as he helped me with my order replacement. PS- this case is only for those who seek a sleek look on their phone and want a premium carbon fibre feel.
15 mars 2023
Avis spontané
10/10
Love this case. The case is very thin yet very strong. It has saved my phone and the rear camera from drops multiple times now. The case stays intact and doesn't fall off the phone when dropped. As long as it doesn't land on the screen this case will protect your phone.
1 octobre 2022
Avis spontané
Samsung Galaxy Z Fold 4 Latercase
I have a Samsung Galaxy Z Fold 4 and tried a few different cases on it. Each one either was a bit heavy or did not allow the phone to completely unfold, making the crease more noticeable. Then I tried the Latercase. What a difference! It did not add any more noticeable weight to the device and the protection it offers is at least as good as the thickest case that I got prior to this. I am now a believer and will continue to use Latercase products in the future. Thank you for coming to market with this extremely wonderful product.
15 février 2023
Avis spontané
Good quality case for iphone.
Good quality case for iphone. They have a unique camera cut-out and its nice. The case is light and thin; adequate protection for the phone. The shipping takes some time if you are ordering international, but the shipper cannot control that and its ok.
1 janvier 2023
Avis spontané
Best case you can buy
Best case you can buy. Takes a little time to deliver - 13 days. But it’s totally worth the time and price.
8 février 2023
Avis spontané
2nd time ordering
Ordered 2 different times for 2 different phones and i got to say each time has been a great experience in terms of shipment, service and surely no doubts about the case itself.
Premium feeling and strong, yet pretty flexible material.
GG Lew
7 février 2023
Avis spontané
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