Lawsons (Whetstone) Ltd - Ascot Avis 

130
•
TrustScore 4.5 sur 5

4,6

Englemere Sawmill, London Road, Ascot, SL5 8DG Berkshire, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I visited the ascot branch just before Christmas to source materials for my house renovation. I spoke to Wayne who showed me round and explained all the different options. He was very professional and... Voir plus

Noté 5 sur 5 étoiles

I have been using Lawsons ascot for many years and they have always been great. Since losing everything in a bungalow fire however they have been nothing short of outstanding. My insurance company ha... Voir plus

Noté 5 sur 5 étoiles

Excellent team. The office staff very knowledgeable and helpful and the yard team hard grafters ... Lawsons offers a great price and great customer service! Highly recommended and they don't mind t... Voir plus

Noté 5 sur 5 étoiles

Lawsons Ascot has in Elliott the best customer counter staff I have experienced in years. He is courteous, very polite and professional with a smile on his face. I buy all my materials from Lawsons As... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de bois
  2. aussi dans
  3. Magasin de materiaux de construction
  4. Magasin de matériel pour clôtures

Écrit par l'entreprise

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Écrit par l'entreprise

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Coordonnées de contact

  • Englemere Sawmill, London Road, Ascot, SL5 8DG, Berkshire, Royaume-Uni

  • 01344 885451

4,6

Excellent

TrustScore 4.5 sur 5

130 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(130)

810 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Inefficient service

Followed the advice to go in to the store, we ordered the required materials for our fencing project, paid in full.
we were asked when would we like delivery, offered Thursday 23 February, asked am or pm, told probably am, we waited all day no delivery, called and asked why, was told that they cannot contact driver as they dont have his mobile phone, yet called again and was told the address was wrong, they had put it down as RG6 3du not BU as given, called yet again to reschedule deliver for the following Saturday, only to find out the driver had still been given the wrong address, eventually walked out to find it had been delivered, but still a piece missing.
having been in business myself for over 53 years, if something went wrong, we endeavored to rectifie immediately, but to be fed lies and gross mismanagement is totally unacceptable, so certainly would not recommend to any of my clients on our database.

23 février 2023
Avis spontané
Logo de Lawsons (Whetstone) Ltd - Ascot

Réponse de Lawsons (Whetstone) Ltd - Ascot

I apologise for the poor service and confusion over this delivery. I will contact the branch and get more information as to what went wrong in this instance. Again, our apologies.

Noté 2 sur 5 étoiles

Recommend going in branch not online

We ordered a shed but it seems it’s not worth ordering online as the delivery dates aren’t met, which meant we let our customer down, they new date from the branch was also not met as it have come and gone, we will looking to raising a complaint and wouldn’t recommend online ordering, go into the branch.

15 février 2023
Logo de Lawsons (Whetstone) Ltd - Ascot

Réponse de Lawsons (Whetstone) Ltd - Ascot

I am sorry that you have had this experience, we work hard to provide an excellent service - please email online@lawsons.co.uk or call us now on 01727 226666 and we will find out what has gone wrong with your order and seek to put this right.

Noté 5 sur 5 étoiles

Excellent service

I visited the ascot branch just before Christmas to source materials for my house renovation. I spoke to Wayne who showed me round and explained all the different options. He was very professional and definitely knew about the products. Very pleased with the service provided, I will be back in the new year when I start my project.

19 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

After ordering on the internet

After ordering on the internet, and paying, I realised I had made a mistake. One phone call and the helpful staff sorted out my problem right away.
Product of good quality and arrived on time.

23 juillet 2022

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