Phenix Led saves Avis 47

Real bad , no other words to say ,quality bad service bad .

The staff are both rude and demanding. Tried pushing their way into my house arguing that I had signed up for replacement of my lights. I had already recently got a local electrician in to upgrade all my lights. Their staff arged that only their lights are safe and others will burn my house down.

What gives you the right to come and knock on my door, ignoring the DO NOT KNOCK sign clearly on display which your sales rep also acknowledged but chose to ignore anyway when they were asked about it, with your rep also not wearing a mask properly during a pandemic, also at a time when I can’t have friends and family over per the current Government directives? You are NOT an essential service. Go. Away. Future unwanted harassment from you will not be taken to as kindly as it has been.

I am very happy with the Phenix service, but they need to let you know if they are running behind schedule so the customer can plan accordingly.
Friendly and courteous electrician and wife.

I got from them an upgrade summary to replace my ceiling lights to led globes totally 46 globes at 33. - after I sent them photos of my ceiling lights and mentioned over 20 of them are B15 globes. The summary signed and returned, asking when will the service done and when to pay, without any response. Later, I found the summary details 46 x B22 globes free and service fee 33. - so I write to them to change to B15 globes then they charge over 200.- with less globes, refuse to do the job originally agreed.

The point is that I have told your guy over 22 of them are B15 globes and you team says over the phone it will be totally 33.- service charge only before the first update summary given.

Your people knows that it is residential house in the very beginning as he is told so. I sent a email with photos stating there are over 22 globes in the house are B15 before your first quote is given. It is totally unacceptable to deny the facts and should rectify by honouring the deal to offer the B15 globes at no charge as promised over the phone。

It is clear that your people offer me all the globes replacement to led globes at no cost over the phone before the first upgrade summary is given to me to sign and accept. To do business one must be honest no matter a deal has profit or loss to keep its goodwill. Your company goodwill is definitely negative if you keep on denying the facts and beinf dishonest to do business. If I were you, I will get the deal at no charge and waiving the service fee of 33.- even though this deal is loss to you but keeping a late goodwill, and acceptable customer services level.

Well, I think there is no further conversation with your people over the phone after the first upgrade summary is offered, therefore, what you say is invalid. As a layman I don't have thorough understanding of the shape and model number but your people are experts, should know exactly what it should be as you are sent photos of the lights with globes before the first summary is offered. Stop any further excuse and do business honestly to maintain the fading negative goodwill.

This shows LEDSaves is a completely dishonest business with poor customer services and worth negative comments and no goodwill at all.

Poor management and customer services!

Waste of time. Highly unprofessional. 5 last minute cancellations without notifying me.

Unfortunately really poor quality LED's. Replaced our factory under GOV scheme and the lights are rubbish - dim up and down all day long. Rang company numerous times but they have already received GOV cheque so no interest. Stay away.

Order for LED globes was processed and delivered quickly.

Lights arrived quickly, well packed and no issues

Researched LED lights and found Phenix Led, sent a message with a few questions, quick to respond even sending a photo to confirm I was ordering the right LEDs. delivered promptly as promised

everything worked like clockwork. the installer was on time and finished the job with minimum fuss. Lights are great.

My business was approached by this scam company in august 2018. I signed the contract they emailed and returned. They deducted a $38.50 'call out fee' and despite calling the office several times, I am STILL waiting for a representative to call back and for installation. I will now be taking this up with fair trading and reporting the company to ASIC as a fraud.

My ref no. is 22173 if someone from Phenix would like to bother calling me...

Was phoned by Phenix LED SAVES in Melbourne countless times to up grade lights to LED's for free!!!
They sent a immaculately gold clad smart dressed consultant driving a smart vehicle to look at my requirements in Halls Gap 270 km from Melbourne.
I had previuosly filled out all required paperwork sending it through and haven't seen anyone for over 18 months now to replace my 16 Florescent Tubes and other std globes.
I've phoned them more then 6 times over this time and was to be called back regarding installation.
They don't call back so I phoned to be eventually told no Electrician services this area?
Why bother calling people to begin with or drive out 270 km to access a job they don't do ???
I wonder if they are being subsidized by the Government for work they don't complete under energy compensation schemes by submitting the Authorization paperwork I signed after completing....

Can't give a higher rating until your service is provided!

They do not follow up on what they say they are doing, I am constantly having to chase things up. Getting called to arrange appointments on days I have already told them we are not available. When issues are raised, they do not listen at all and just continue with their own dialogue. Must have a script or something to follow. Absolutely terrible customer service.

Very prompt with their delivery and no problems with the ordering.

Work done was great. No issue with it. Sent us outstanding invoice 4 months later though after we thought we paid all outstanding on the day of installation then got angry at us.

Unhappy with installer. ALL led globes provided was 240v 12watts. Every single globe, from toilets,bedroom with 2x12W,study,night light....everything .This turn out way to bright, was not given alternatives. No consideration given at all. Can not recommend based on experience.