Save yourself the headache and do not purchase from this company. I received a stained and ripped dress that appeared to be used since it arrived with no tags attached. The dress cost over $100 wi... Voir plus
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Lisez les avis des autres
What a breath of fresh air this company is. I ordered a dress in two sizes as I wasn’t sure about the fit. I then thought to check for company reviews after placing the order (hormone fairy... Voir plus
Marin was of great help as there was some misunderstanding after I ordered. She answered every email quickly and explained the process of how they operate, whether you order a regular size or custom... Voir plus
L'entreprise a répondu
I was pleasantly surprised with this company and the quality of my dress! Shipping was quicker than expected too! I had ordered the wrong size and immediately ordered a new one. It came much faster t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Leely is an online fashion retailer dedicated to providing stylish and affordable dresses for special occasions such as weddings, proms, and parties. We aim to wrap you in silhouettes and styles that make you feel beautiful and create lasting memories for your big moments. We offer a variety of dresses and are committed to making your dress search easier with our Global Shipping services. At Leely, we are continuously listening to customer feedback and working diligently to enhance every aspect of your experience, from product quality and accurate sizing to customer service and delivery.
Coordonnées de contact
Etats-Unis
- customercare@leely.com
- leely.com
3,9
Bien
43 avis
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Les gens ont aussi consulté
What a breath of fresh air
What a breath of fresh air this company is. I ordered a dress in two sizes as I wasn’t sure about the fit. I then thought to check for company reviews after placing the order (hormone fairy addling my brain). My heart sank when I saw the problems with returns and quality people had written about. I geared myself for a loss of money.
Within a couple of days of ordering, and paying for both dresses I got an email. They explained that they were based overseas and this caused a high restocking cost on returns. They realised I intended to return one of the dresses, so they asked for my measurements and offered to make one customised for me. I explained I was an odd size and gave them the measurements, still not holding my breath.
Yesterday a dress turned up, it is stunning, fits like a glove, and the fabric and needlework is fantastic. I’ve also been refunded for the second dress.
I cannot believe the customer service from Leely, and the workmanship is far superior to JJs House, whom I brought an evening gown from several years ago.
I see there are some negative reviews, and I would be the first person to call out issues, but not this time. They are the most professional company I’ve brought from in years.
31 mai 2026
Avis spontané
Save yourself the headache and do not…
Save yourself the headache and do not purchase from this company. I received a stained and ripped dress that appeared to be used since it arrived with no tags attached. The dress cost over $100 with shipping and taxes, yet customer service only offered me a $30 refund, or told me I could ship it back at my own expense for only a $70 refund.
I’ve gone back and forth with customer service and still have no resolution. Every response feels automated because they completely ignore my questions and just repeat the same return options over and over again.
To make matters worse, the dress was shipped in a flimsy bag with no proper packaging to protect it during transit. Absolutely terrible customer service and quality control. I’m now out over $100 and left without a dress for my bridal shower. I would never recommend this company to anyone.
13 mai 2026
Réponse de Leely
Dear Bella K,
Hello, we sincerely apologize for the fact that you received a dirty, torn and unlabeled skirt, and that the customer service responded mechanically and failed to solve your problem during multiple communications. 💕 We completely understand your anger and helplessness, especially after losing more than $100 before such an important moment as the bridal shower. This is definitely not the experience we want to bring to any of our customers. We need to explain to you that the condition of the skirt you described is seriously inconsistent with our strict quality control standards, and we take it very seriously and are willing to take responsibility for it. We are also deeply sorry for the inability to effectively respond to your questions in the customer service reply. 📋 In response to the problem you encountered, we have sent the corresponding solution to your email, please take the time to check it (please also pay attention to the spam box). We hope this plan can properly respond to your concerns, and thank you for your understanding and tolerance. 🌹
Best regards,
Leely Customer Care Team
The dress I ordered was way too small. Sizing was not accurate
The dress I ordered was way too small. Not even close to regular sizing. They only give 7 days to return. I was on vacation and missed the return period by just a few days. They made no exception. Would not purchase from this company again.
4 mai 2026
Avis spontané
Réponse de Leely
Dear Sandy Cary,
Hello, we sincerely apologize for your disappointment and dissatisfaction regarding the dress being too small, the short return period, and the inability to return it promptly due to your vacation. 💕 We completely understand your frustration at discovering the size was incorrect upon returning from your vacation but having missed the return period. Please note that the 7-day return period is part of our standard policy, designed to ensure timely processing of returns. However, we understand that each customer's situation is different, and the delay caused by your vacation was not due to negligence. 📋 We have sent a solution to your email address regarding your issue; please check it when you have time (and also check your spam/junk mail folder). We hope this solution will resolve some of your problems. Thank you for your understanding and patience. 🌹
Best regards,
Leely Customer Care Team
Return Process
Marin did a great job helping me with my return. A provided return label would be a big help and I wish shipping charges would be refunded as well. Overall it was a positive experience.
8 mai 2026
Réponse de Leely
Dear Meredith，
Thank you so much for sharing your experience — and for the great suggestions! 🥰💕 We're really happy to hear that Marin made your return process a positive one. 🌟 And you're absolutely right: a pre-provided return label and refunded shipping charges would make things so much easier for customers — we truly appreciate you pointing that out and will take it to heart as we work to improve! 😊✨ Thanks again for your understanding and support!
Best regards,
Leely Customer Care Team
I had a problem with the sizing of the…
I had a problem with the sizing of the dress I ordered originally.
When I got in touch with Leely they replied to my problem straight away.
Particularly Marin who has gone above and beyond to make sure I was satisfied with my choices.
Thank you so much Marin for all your help and advice. I very much appreciate it.
13 mai 2026
Réponse de Leely
Dear MelanieWilson，
What a lovely message — thank you from the bottom of our hearts! 💕 We're so glad Marin could step in and turn a sizing issue into a truly positive experience, going above and beyond to make sure you felt heard and happy with your choices. 🌟😊 Marin will be over the moon to read this! Thank you for trusting us, and we're always here for you! 💖✨
Best regards,
Zapaka Customer Care Team
Martin was very helpful with my query…
Martin was very helpful with my query and answered all my questions efficiently and promptly.
12 mai 2026
Réponse de Leely
Dear Ciara mac，
Thank you so much for your wonderful feedback! 🥰 We're so happy to hear that Martin was able to help with your query so efficiently and promptly — because clear answers and fast support are exactly what you deserve! 🌟💕 Martin will be thrilled to know you appreciated the help. Please come back anytime! 😊✨
Best regards,
Zapaka Customer Care Team
Overall good experience
Delayed communication, probably due to prom season, but otherwise a good experience.
11 mai 2026
Réponse de Leely
Dear Stacey，
Thank you for your understanding and kind feedback! 💕 You hit the nail on the head — prom season does keep us extra busy, but we're so glad you still had a good experience overall! 🌟😊 We truly appreciate your patience with the communication timing, and we can't wait to help you shine on your special day! ✨💖
Best regards,
Leely Customer Care Team
Marin was very helpful with my return
Marin was very helpful with my return. Much appreciated!
8 mai 2026
Réponse de Leely
Dear customer，
Aww, thank you so much for shouting out Marin! 🥰 She’ll be absolutely thrilled to know she could make your return process feel helpful and smooth — because no one likes stressful returns! 💕✨ We really appreciate you taking the time to share this, and we’re always here if you need anything else. 😊🌟
Best regards,
Leely Customer Care Team
The dress was not what it looked like…
The dress was not what it looked like from the picture. They are wanting to give me back $10 after I paid $149. This is such a SCAM.
29 avril 2026
Avis spontané
Réponse de Leely
Dear Christiana Hill,
We are truly sorry to hear that the dress did not meet your expectations and that our offer of a $10 partial refund felt unfair — we completely understand your frustration. 💕 Please know that the partial refund was offered as a convenient, no-return option to save you the time and cost of shipping the item back. However, we absolutely do accept returns. If you prefer, you are welcome to return the dress for a full refund according to our return policy. 📋 We have already sent a more detailed solution to your email address, including the return instructions. Kindly check your inbox (and spam folder) at your earliest convenience. We truly hope to resolve this matter for you properly. 🌹
Best regards,
Leely Customer Care Team
Thank you Zane. Customer service was fantastic
Customer service was fantastic throughout the entire process. Zane was VERY helpful.
20 avril 2026
Réponse de Leely
Dear customer Elaine B，
We're absolutely thrilled to receive your kind words — thank you! 🥳 Zane is over the moon knowing he could make your experience fantastic from start to finish. 🌟💕 Providing helpful, caring support is what we love to do, and your feedback truly brightens our day! Can't wait to have you back at Leely! 😊✨
Best regards,
Leely Customer Care Team
Réponse de Leely
Dear LS，
Thank you so much for your sweet feedback! 🥰 We’re absolutely delighted to hear that you found our customer service great and easy to work with — that’s exactly the kind of smooth, friendly experience we strive to deliver every single day! 🌟💕 Your support means the world to us, and we can’t wait to help you find something wonderful again soon! 😊✨
Best regards,
Leely Customer Care Team
I was pleasantly surprised with this…
I was pleasantly surprised with this company and the quality of my dress! Shipping was quicker than expected too!
I had ordered the wrong size and immediately ordered a new one. It came much faster than other reviews had stated and customer service was quick to respond with three different return options for the wrong-sized dress. They made things right for my mistake and I am so thankful!
14 avril 2026
Réponse de Leely
Dear customer，
Thank you so much for your wonderful feedback! 💕 We're absolutely delighted to hear that your dress quality pleasantly surprised you and that shipping arrived even faster than expected — what a happy surprise! 🌟😊 We're also so glad that even with the size mix-up, our team was able to offer you multiple return options quickly and make things right. Your gratitude means the world to us, and we truly appreciate your trust and understanding. 💖 We can't wait to serve you again!
Best regards,
Leely Customer Care Team
Marin was of great help as there was…
Marin was of great help as there was some misunderstanding after I ordered. She answered every email quickly and explained the process of how they operate, whether you order a regular size or custom as well as shipping times. The dress was shipped pretty quick , it fits great and is also of good quality!
Be sure before you order you know their policies and how they go about production and you will be happy with what you get!
20 avril 2026
Réponse de Leely
Dear customer，
Thank you so much for your thoughtful and detailed review! 💕 We're so happy to hear that Marin was able to clear up the misunderstanding and guide you through everything — from sizing and custom orders to shipping times, all with quick and clear communication. 🌟😊 It's wonderful that your dress arrived quickly, fits beautifully, and meets your quality expectations. And thank you for the great advice to future customers — knowing our policies truly helps make the experience even better! 💖 We truly appreciate your trust and support!
Best regards,
Leely Customer Care Team
DO NOT PURCHASE FROM LEELY
DO NOT PURCHASE FROM LEELY. This "company" is a complete scam. The dress I ordered was not at ALL what was pictured, sizing was off, fabric was cheap and stiff, and the lace was all wrong. I originally asked to cancel my order because it would arrive too late, and was told I would receive no refund for cancelled orders. When the dress arrived and was too small, completely different than expected, and not at all what I paid for, I was told I could either get a $45 "store credit" or return the item for "inspection" before getting a full refund. The address provided for returns is invalid, and their customer service is fraudulent and unhelpful. I have filed a dispute with my credit card company, and will report them to the BBB as well. I paid $125 + shipping for complete garbage, and will not be satisfied until I get a FULL refund on my order.
16 avril 2026
Avis spontané
Réponse de Leely
Dear Ines Kausche,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused you. 💕 We completely understand your anger — receiving a dress that does not match the photos, has sizing and quality issues, and then facing difficulties with cancellation and return policies is absolutely not the experience we want any customer to have. Please know that we take every quality and refund concern very seriously. While our policies do state that cancelled orders may not be refundable, we also understand that situations vary, and we are always willing to review each case fairly. The return address we provide is valid, and we regret if there was any confusion or error in your case. 📋 We have already sent a resolution proposal to your email address and kindly ask you to check your inbox (and spam folder) at your earliest convenience. We truly hope you will consider our offer so we can resolve this matter in a fair and respectful way. Thank you for giving us the opportunity to make things right. 🌹
Best regards,
Leely Customer Care Team
Joyce was helpful and professional
Joyce was helpful and professional. The only reason that I didn’t give 5 stars is because the company does not deliver to military bases. This caused an inconvenience and cost me extra money to have it sent to my sister who then will pay for shipping to send the order to Okinawa, Japan.
15 avril 2026
Réponse de Leely
Dear Anonymous,
Thank you so much for your thoughtful review! 💕 We're truly glad to hear that Joyce provided you with helpful and professional service — she'll be so happy to know you appreciated her support. 🌟 We also sincerely apologize for the inconvenience caused by our current shipping limitations to military bases, and we completely understand how frustrating it must have been to arrange an alternative delivery to Okinawa at an extra cost. Your feedback is incredibly valuable, and we will certainly take it into consideration as we look for ways to improve our shipping options in the future. Thank you for your understanding, and we hope to serve you better next time! 💖
Best regards,
Leely Customer Care Team
Great Customer Service
I had accidentally ordered two of the same dress, but not long after realising my mistake I had received an email questioning if it was correct, I was helped out by Joyce and only a few days later was given my refund for the dress and then was told the rest of the order was being made, I’ve used this site before and gotten such great customer service both times and the dresses are so beautiful and unique.
14 avril 2026
Réponse de Leely
Dear Rosie，
Thank you so much for sharing your wonderful experience! 💖 We're absolutely delighted to hear that Joyce caught the duplicate order before it even became an issue — and that you've received both great service and beautiful, unique dresses across multiple orders! 🌸✨ It truly means the world to us that you've chosen to shop with us more than once. We can't wait to see what you pick next! 🥰💕
Best regards,
Leely Customer Care Team
Marin
Great customer service, Marin was very helpful resolving my issue very quickly.
5 star service all the way!!
Thank you so much for your help,
Sincerely,
Nora
13 avril 2026
Réponse de Leely
Dear Nora Malagon，
Thank you so much, Nora, for your lovely review! 🌟 We're absolutely thrilled to hear that Marin provided you with quick and helpful support — 5-star service is exactly what we aim for! 💕🙌 Your kind words and appreciation truly brighten our day. Please don’t hesitate to reach out anytime you need us again! 😊✨
Best regards,
Leely Customer Care Team
Fantastically beautiful dress received
Fantastically beautiful dress received, unfortunately too small but returned to Leely with no issue and refund received. Excellent customer care!
8 avril 2026
Réponse de Leely
Dear Louise，
Thank you so much for your lovely feedback! 💕 We're so glad to hear that you found the dress fantastically beautiful — even though the size didn’t work out this time 🥺🌸 It's wonderful that the return and refund process went smoothly for you, and we truly appreciate your kind words about our customer care team! 😊✨ We can’t wait to help you find the perfect fit next time! 🛍️💖
Best regards,
Leely Customer Care Team
Marin
The company itself is not the one you wished to buy from, not very flexible, if you want a refund is a real trial, they won’t pay for shipping costs or anything else . the sizes are not matching , the items are delivered very late ( 2 weeks).
But I would like to mention a person with I’ve dealt with- Marin .
This guy was very helpful and kindly helped me through all the refund trial .
He provided me very quick response and all the information I needed and the money were back in my account as he promised.
Thanks for your patience and support.
Liliana Evelin Ungurean
9 avril 2026
Réponse de Leely
Dear Evelin Ungurean,
Hello, thank you for sharing your overall experience candidly, and we especially appreciate your recognition and affirmation of Marin's personalized service. 💕 We sincerely apologize for the inconvenience and dissatisfaction you encountered regarding the refund process, size discrepancy, and delivery speed. We fully understand your disappointment and appreciate your willingness to share your honest feelings. We would like to clarify that our policies regarding return shipping costs and flexibility are clearly stated on our website, but we also recognize that this can indeed cause inconvenience to customers in some cases. We will carefully reflect on this and strive to optimize our approach. 📋 Regarding the situation you reported, we have sent a corresponding solution to your email address. Please take a moment to check it (and also check your spam/junk mail folder). We hope our solution is understood and that we have the opportunity to resolve this matter properly for you. 🌹
Best regards,
Zapaka Customer Care Team
Marin was a wonderful help to a…
Marin was a wonderful help to a ordering mistake taht I had made. Very thankful!
30 mars 2026
Réponse de Leely
Dear Courtney Cohoon，
Thank you so much for your lovely feedback! 😊 We're so glad Marin could step in and help turn your ordering mistake into a smooth and stress-free experience — that's what we're here for! 💖🙌 Please feel free to reach out anytime you need a hand, and thank you for trusting us with your order 🌟
Best regards,
Leely Customer Care Team
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