Leicester City Council Avis 

I am writing to express my disappointment with the service I received today when I called Leicester City Council for assistance. This was my first time reaching out for help, and unfortunately, the experience was far from what I had hoped for.

I was on hold for over 20 minutes before finally speaking with a representative named Daxa. While I understand that it may not be her role to address all of my questions, I felt that my concerns were not properly acknowledged. I was repeatedly interrupted while trying to explain the full scope of the issues I have been facing, and when I mentioned the severity of my situation, I was told that she was there to "transfer messages."

It was disheartening to hear that the message sent on my behalf was extremely brief—“Water leaks - Landlord is not helping”—when, in reality, my situation is much more complex. I have been dealing with persistent water leakage, significant damage, and a lack of response from my landlord for an extended period of time (over 2 years) I hoped to provide a comprehensive overview of my difficulties, but I was left feeling unheard and frustrated.

What particularly stood out to me was the apparent lack of empathy in the tone and manner of the conversation. Daxa’s attitude seemed dismissive, and at times, she appeared to be tired or disengaged. I work in a similar customer service role and always prioritize listening to individuals and understanding their concerns. Therefore, I was surprised by the rushed and impersonal nature of our interaction.

I understand that this may not be a direct reflection of Daxa’s usual service, but I felt that my concerns were not taken seriously. I kindly ask that this feedback be passed along to ensure that future interactions, particularly when dealing with sensitive issues, are handled with more care and attentiveness.

I look forward to a resolution and hope for a more positive experience in the future

unhelpful, useless and greedy. would give zero stars if i could. first off, the city center is usually dirty. why? next off, they have zero customer service. you could call right when they say they 'open' but the phone rings for over an hour. finally got through to them and they cant even help.

So I have a property in leicester and LCC without any communication with me, decided that I was in tax arrears, I managed to get through to Wendy who said that all correspondence had been sent to a property in Markfield which i left 4yrs ago, and they don’t have a clue how that happened, a normal council would send the bill to the actual property in Leicester and now they’ve given the account to debt collectors, bloody marvellous- I swear these people don’t have a brain cell between them but I’ll be paying the price!

Does anyone ever get through to the LCC. It’s a total nightmare. The phone just rings and rings and then just drops out. How can you expect help or advice if nobody answers the phone or emails. Is there actually anybody there.

I have a disabled child who I have asked to get council tax relief for to be backdated. The council are quick to demand money when it's owed to them but show no understanding or empathy when money is owed to a family who is owed money.