I spent over an hour trying to make a payment. Once you have entered a car park you are captive if the app fails to work, as in my case. It is impossible to find a telephone number or email address i... Voir plus
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Lisez les avis des autres
The reviews say it all, Any car park using this app must simply be using it as a way of generating revenue through fines. I would urge regulators to investigate this as the evidence seems overwhelming... Voir plus
Appalling company who rip people off. The app wasn't working properly and despite evidence that my daughter had tried to pay (the app said she had), they took two lots of £60 off her in one week. The... Voir plus
L'entreprise a répondu
Absolutely awful system. Tried 5 times to pay for parking using my debit card as did the other 4 people, next I downloaded the app to pay but no matter how often I input my details it just kept kicki... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Parkonomy is an online payment platform enabling car park customers to easily pay for their parking on our App, Website or Paybymobile service. With hundreds of car parks in the UK listed with our service, by multiple car park operators and land owners, customers should easily be able to find a car park in a town or city you wish to visit.
Coordonnées de contact
Canada Square 1, E14 5AB, London, Royaume-Uni
- helpdesk.parkonomy.com
- parkonomy.com
1,3
Mauvais
174 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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The reviews say it all
The reviews say it all, Any car park using this app must simply be using it as a way of generating revenue through fines. I would urge regulators to investigate this as the evidence seems overwhelming.
17 avril 2026
Avis spontané
I spent over an hour trying to make attempting to make a payment.
I spent over an hour trying to make a payment. Once you have entered a car park you are captive if the app fails to work, as in my case. It is impossible to find a telephone number or email address in order to contact Parkonomy. I completed a long and detailed message using the Parkonomy template, helpdesk.parkonomy.com, but it was impossible to deliver it as an email. I am amazed that any company is allowed to operate, especially when they hold card details, when it is impossible to contact them by telephone or email.
In response to the Parkonomy response I wrote a detailed explanation 15/04/26 to the help desk as stated above but it does not send as an email. What is the mechanism for sending messages via the help desk template?
13 avril 2026
Avis spontané
Réponse : Parkonomy
Hi Christopher, thank you for your review.
If you are unable to pay using the App, there are other payment methods available being the mobile website, desk top website, Paybymobile (text/dial-up) and in the car park you were in, there is also a payment machine belonging to the car park operator.
We did receive a query from you but with little detail and from the message you sent us, it was difficult to determine the exact nature of your enquiry or the issue you were having. We followed up your query with a request for more information but unfortunately, you did not respond.
Additionally, we do not hold or have access to card details, these are logged with Credit Call (NMI).
If you need assistance in the future, using our helpdesk is the best and quickest way to notify us.
Regards - Parkonomy customer services.
Do not use Parkonomy it's a scam!
Do not use this app. I booked a parking space on Full Street Derby via Parkonomy who suggested this carpark for my destination and took payment. I now have a £100 fine from the car park company who say they do not have any affiliation with Parkonomy so I was in breach of their parking terms. I've appealed to the IAS but it's not looking good because even though I paid Parkonomy in good faith I was still in breach of the car park terms. IT'S A SCAM!!!
27 février 2026
Avis spontané
Réponse : Parkonomy
Thank you for your review Alison.
Parkonomy is a parking payment platform facilitating parking session payments for car park operators including Total Car Parks who manage the Full Street car park.
Parkonomy is a separate company to all the car park operators including Total Car Parks but we do handle parking session payments on their behalf. You'll be pleased to know it is not a scam of any description.
Car park operators do not share with us any information when a customer has made a contravention by being in breach of the Terms and Conditions of the car park and has been sent a PCN. PCNs can be issued for various reasons with payments being only one of the contraventions.
If you feel the PCN was issued incorrectly you are able to appeal it with the instructions on the PCN. There is also the independent appeals service via POPLA or the IAS.
Many thanks - Parkonomy
I parked my car at Rugeley Trent Valley
I parked my car at Rugely Trent Valley train station on the 19th of February this year. The Parkonomy website was not working and as we only had 15 minutes to get the train I tried to pay it on two different phones with six different debit and credit cards, not one of them would go through subsequently we've received parking fines each day for three days that we park there. This company is an absolute shower and should not be allowed to continue in business. .
Thank you for your prompt response. You will see from my communication with you (Parkonomy) that I did email you when we were on the train (so nothing wrong with the train wifi - just the app) to say that I had parked for three days and had not been able to pay through the app. I asked for a payment link but had no response. There was literally no other way to pay.
19 janvier 2026
Avis spontané
Réponse : Parkonomy
Thank you for your review Simon.
Parkonomy provides various solutions for customers to pay for their parking being App, mobile website and a Paybymobile (text/dial) services and we are not aware of any issues with any of these services on the day you have mentioned.
We always advise customers, to not leave the vehicle in a car park longer than a 10 minute consideration period if they are unable to pay for their parking as car park operators may issue a PCN for parking on their private land without a payment. If you left your vehicle for 3 days without any payment and didn't notify us or the car park operator within that period, this is outside of our control unfortunately.
If you have received parking fines, you are able to appeal these if you feel they were issued incorrectly.
Regards - Parkonomy customer services.
Anxious this could be an automated scam
Went to a parking site in Lancaster run by the company yesterday before catching a train. None of my text messages were delivered, and did not have enough time before catching train to download and log on via app etc. have tried this morning with no success. I have also attempted to contact the owner of the site but the email address I found for them is not recognised. Also attempted to use app to pay after the event which appears to be allowed in some cases - again, no success. I have contacted Parkonomy via their contact sheet online but no answer yet and the phone number gives no access to talk to a human and there seems to be no web chat facility.
All of this leaves me extremely concerned. The car isa hire car so they will get any penalty notice, charge me an additional fee for dealing with it, and then forward sometime later to my address in Spain, where past experience tells me it will take several weeks to arrive, incurring yet more penalties.
Having seen reports from other people, I have absolutely zero faith this company will do anything to sort out the problem, preferring to leave everything to their automated system designed to increase revenue at the expenses of customers. I have no objection to paying what is due, but object strongly to being forced to pay extortionate amounts because their system does not work. As this car is a hire car, I may not even have the option of leaving to Parkonomy to chase through the courts
Following further correspondence from Parkonomy I attempted to follow their system again - still no success. Fortunately the owner of the site was at the car park this morning so I was able to pay direct,avoiding the risk of an elevated penalty notice.
7 mars 2026
Avis spontané
Réponse : Parkonomy
Hi Elaine.
Thank you for your review. We also acknowledge your query via our helpdesk page and we hope we have now alleviated any fears you may have had.
As you were already a Parkonomy customer, an account was already set up and in these circumstances, to make a payment via the Paybymobile service, you are required to phone the 0333 number and follow the instructions. The text service is for new customers only as per the instructions on the signs in the car park.
Please note that Parkonomy does not own or manage any car parks, we are the payment platform facilitating parking session payments. We do not issue any PCNs.
If you have any further issues, please contact us again responding to the helpdesk ticket we have sent you.
Regards - Parkonomy customer services.
Appalling company who rip people off
Appalling company who rip people off. The app wasn't working properly and despite evidence that my daughter had tried to pay (the app said she had), they took two lots of £60 off her in one week. They take no responsibility for their own failures and are simply out to get your money. Several of her college friends experienced the same issue around the same time and were also fined.
Please be very careful if you use one of their car parks..
23 février 2026
Avis spontané
Réponse : Parkonomy
Hi Tracy, thanks for your review.
If you can kindly provide us more information including which car park location and the vehicle registration number of the vehicle we will investigate. Also, if you can provide us the details of the car parking session booking that was made - date/time/location etc that would be useful.
Parkonomy is a parking payment platform and we do not own or manage any car parks, therefore we do not issue PCNs. Additionally, any tariffs go directly to the car park operator - we facilitate parking session payments only.
For future, if your daughter is unable to use the App, there are other methods of payment including a mobile website and in some car parks a payment machine. We are always accessible via helpdesk.parkonomy.com
Regards - Parkonomy customer services
Payments platform is the worst web app I've ever seen
The payments platform is really bad and riddled with bugs.
They force registration for no reason at all. Apparently I have an account from the last time I parked and it's not possible to check out as a guest...for a car park?!
Creating a new account sends me my password via email, in plain text. This is a serious security issue.
SMS alerts (which cost £0.20 for both) are auto-opted in. This is shady in itself, but it makes no sense whatsoever when you are paying for parking after the fact when an SMS alert is completely useless.
Payment failed several times with error messages which are totally unhelpful.
2 janvier 2026
Avis spontané
Réponse : Parkonomy
Hi James. Thanks for the review.
We do not force registration but it is a requirement if you wish to park in one of the listed car parks on our website and App. For security reasons we currently require customers to register an account but we are currently working on a guest payment solution.
SMS confirmation of your booking or SMS reminders are 15p for each and in some car parks 10p. These are auto opted in but easily opted out if you do not require them. A large percentage of customers do use this service, especially the reminders which are received 15 minutes before the end of the session and customers can also extend their booking from the SMS - If you do not see a benefit to yourself you can untick the relevant box.
Please ensure you are using the most up to date App and if you are unable to use the App, we do have a mobile/website and in some car parks, a Paybymobile (text) service.
If your payment failed, it is likely you input the wrong card information or your payment was declined by the bank.
If you have issues in the future, you can message us via the App or website.
Thank you for your review.
App didn’t work and no cust service
I parked the car as there’s no other parking near the rugeley train valley. The app did not let me log in ( I used it before) o couldn’t access to change my new registration number and pay , I rang the phone number there, and it says if you want to change the registration number press 2,when I did so, said we do not recognise that action and the call ended. They sent me a fine (I left the car cause didn’t wonna miss the train and did not expect I was not going to be able to talk to them ) sent many messages through their app and no one replied . Will not use this app again
20 décembre 2025
Avis spontané
Réponse : Parkonomy
Hi Maria.
Thank you for your review.
We received your query on 20/12/2025 but you did not provide us any car park location details or highlighting the fact you had issues logging in to your account. We did respond to request more information and to mention, if you were unable to pay via the App, there are other payment services available including a mobile website and Paybymobile (text) service with all the instructions on the signs in the car park in question.
If you parked your vehicle and didn't pay for your parking, unfortunately, we have no control over the outcome of that decision.
Once you did respond with the car park location on 24/12/2025, we gave you instructions and contact details of the car park operator.
Regards - Parkonomy customer services
Don’t work ever & charges £2.80 an hour…
Don’t work ever & charges £2.80 an hour when it’s only £1 cash!
22 décembre 2025
Avis spontané
Réponse : Parkonomy
Hi James.
We are not aware of any car park listed with us which charges £2.80 online and £1.00 on a payment machine. If you provide us the car park location details we may be able to offer guidance.
Thank you for the review.
Regards - Parkonomy customer services.
All part of a scam to extort money from…
All part of a scam to extort money from normal people. Absolute cowboys. Deliberately doesn’t work so they can extort money.
17 décembre 2025
Avis spontané
Réponse : Parkonomy
Thank you for your review.
If you were unable to pay via one source, we have various ways to pay for parking being the App, website, mobile website and in some car parks a Paybymobile (dial up or text) service.
If you were unable to utilise any of these payment services, you could have contacted us and we would have done our best to assist you via our helpdesk which is accessible from the App or website. There is also an extensive list of FAQs and tutorial videos available to help you pay for your parking.
We are a separate company to those you mentioned in your other reviews, we just handle the payments element. If you were unable to pay for your parking but didn't notify us and left your vehicle in the car park, we have no control over that unfortunately.
Regards - Parkonomy customer service
Parkonomy is a scam company and someone…
Parkonomy is a scam company and someone should take them to court and shut them down, together with Total Car Parks.
They do not want to help customers with payments. They want to enable the operators to issue large quantities of extortionate continuous fines.
I have strong evidence that Parkonomy will not help customers resolve issues making payments. They didn't help me and I didn't even have a PCN at the time. I was just trying to understand why I couldn't pay.
I try again today and I can't pay through the mobile web portal. I was just testing to see if they ever resolved the error.
--
In response to your reply.
You said "Using the information you provided us at the time, we responded to give you the correct guidance having had your bank card declined and unfortunately we have no control over this".
My bank confirmed that no such transaction was declined so this statement is simply UNTRUE. You have refused to investigate why payments via the web portal are not working for me. I have raised a complaint on this with yourselves several days ago and I await to hear your reply with information about your complaints procedure. Thank you.
--
Response to your 2nd reply: email was sent to helpdesk @ parkonomy.com on 25th November 2025 and a repeat sent 1st December 2025. Spaces added to email address because Trustpilot does not allow email addresses in reviews.
24 novembre 2025
Avis spontané
Réponse : Parkonomy
Hi Julia.
Thank you for your review.
We have located your Parkonomy account and the query you sent us on 16th September 2024 at 14:30 for which we responded on the 16th September 2024 at 17:52. If you've had an issue today, contact www.helpdesk.parkonomy.com where you can find a comprehensive list of FAQs or message us directly and we'll get back to you as soon as possible.
Using the information you provided us at the time, we responded to give you the correct guidance having had your bank card declined and unfortunately we have no control over this.
If you were unable to pay via the Mobile website service, we do have an App and the car park operator also has a payment machine in the car park you referred to in 2024.
We also notified you to contact the car park operator Total Car Parks promptly if you left your vehicle in the car park longer than a 10 minute consideration period without paying for a parking session. It's important you pay for your parking prior to leaving the vehicle.
Parkonomy does not own or manage any car parks, we are a parking payment platform for many car park operators and businesses.
Parkonomy does not issue PCNs as we are not a car park operator and if you have received a PCN, this data is not shared with us and can be for various contraventions.
Regards - Parkonomy Customer Services
Hi Julia.
We have since searched for any recent queries from you using the email address and mobile number you provided but we are unable to see any new queries. If you have created alternative accounts and have used alternative details, please let us have these or a vehicle registration number and we will search for your query again. The last message we received from you was in September 2024.
We respond to 100% of queries and within a prompt timeframe.
App is useless doesn’t work at all
App is useless doesn’t work at all. If you see a car park where this is a payment option just park elsewhere
4 juin 2025
Avis spontané
Réponse : Parkonomy
Thank you for your review.
If you could kindly provide us more detailed information about the issue you had and we may be able to provide a solution. If you were unable to use the App, we do have a website (mobile and desktop) and in some car parks we have a Paybymobile (phone/text) service.
Send a message to www.helpdesk.parkonomy.com
Regards - Parkonomy customer services.
What rubbish outfit
What rubbish outfit. APp payment doesn't work after you've wasted time filling in all the guff they want.
21 novembre 2025
Avis spontané
Réponse : Parkonomy
Thank you for your review.
If you could kindly let us know in more detail the issue you experienced and we may be able to provide assistance - you can send this information to www.helpdesk.parkonomy.com. If you were unable to pay for your parking using the App, we do have a website (mobile and desktop) and in some car parks a Paybymobile service.
Regards - Parkonomy customer services
Very poor app and experience
Very poor app and experience. Very difficult to use “seamlessly” as claimed by the operator. Additional charges for “booking” and then sms confirmation and reminder. Although not clearly stated that these are charged at the booking phase. As others have highlighted, this is as close to a scam as it gets. Fortunately, had a previous PCN issued by them discontinued at the county court stage. Please don’t pay any PCNs issued by this company, endure the discomfort of the claim going to county court and then search Moneysaving expert threads on how to challenge these spurious PCNs, they never pursue it to judgement stage.
15 novembre 2025
Avis spontané
Réponse : Parkonomy
Hi Mark, thank you for your review.
The Booking fee and SMS confirmation/reminders are mentioned on the Parkonomy signs in the car park along with the cost of each. Additionally, when you are on the booking screen on the App or website, the booking fee is shown along with the parking session tariff, the SMS confirmation and SMS reminder with the latter being able to be deselected (unticked), prior to confirming the booking, if you do not require them.
As we've stated previously in other reviews, Parkonomy does not own or manage any car parks, we are a payment service provider, not a car park operator - therefore, we do not issue PCNs. We do not have any input when or why PCNs are issued. If you have been issued a PCN for a parking contravention you are required to appeal it with the company who issued it to you, which would never be Parkonomy.
If you had issues logging in to your Parkonomy account or making a successful payment, we are available via our helpdesk (on App or website) to guide you through the process.
Ultimately, if you were unable to make a successful parking session booking on arrival (and within a 10 minute consideration period) it is always best to remove the car from the car park which would be private land. We are not privy to any data when a PCN is issued but if you left your car in the car park even though you were unable to pay, it's possible this is why you received a PCN.
If you review the car park operator signs in the car park, they will stipulate the Terms and Conditions or at least highlight where they can be reviewed.
Regards - Parkonomy Customer Services
Potential for fraud...
I am not sure when inefficiency becomes fraud but Parkonomy is getting close to it...I pulled into one of their car parks in Ipswich and found that I could not log on to their app/QR code and that tge machines were not working...they looked like they had been recently put in place, but not connected to any system...after several minutes of trying to pay,ni spent a few minutes on line searching for a new car park and drove away...and then a week later received a fine, that I appealed against having evidence of trying to logbook and paying at the next car park...they have declined my appeal.
26 octobre 2025
Avis spontané
Réponse : Parkonomy
Hi Paul.
Parkonomy does not or manage any car parks, we are an online payment platform via App or website and do not own any payment machines, these are the property of the car park operator.
We believe you are referring to Slade Street car park which has payment machines installed and the car park operator is Total Car Parks. It is likely the payment machine is working and requires you to 'press any key' to wake the machine and make a session booking.
As far as we are aware these payment machines have been in the car park in excess of 12 months.
If you were unable to access your Parkonomy account via the App or website and couldn't remember your password, you are able to request a new password which would be sent to you immediately via email or text using the information aligned to your Parkonomy account.
Additionally, Parkonomy does not issue PCNs, these are raised by car park operators and they do not share with us any PCN information and can be for various contraventions.
If you have issues in the future, you can message us at helpdesk.parkonomy.com and we will do our best to assist you.
Regards - Parkonomy customer services
Its a scam.
Its a scam.
System is built to make it as hard as possible to pay or repeatedly fail. Then fine you for either not paying or taking to long.
Each company involved blames the other IE Payment App blames car park operator and vice versa when they all work together to make this scam work.
16 septembre 2025
Avis spontané
Réponse : Parkonomy
Hi Charles, thank you for your review.
We provide customers various ways to make a payment for parking which includes an App, website (desk top and mobile), a Paybymobile (text) service and in some car parks the operator would have a payment machine taking card and/or cash. If you were unable to pay via one service, there are multiple other options.
Ultimately, if you are unable to pay for your parking you are able to move the vehicle and park elsewhere. Car park operators do provide consideration periods enabling customers to pay or exit the car park.
For your information, Parkonomy is a parking payment platform and we do not own or manage any car parks, therefore we do not issue any parking fines.
If you have any issues in the future, if you contact us via helpdesk.parkonomy.com and we may be able to offer assistance. We are unable to do this via Trustpilot.
Regards - Parkonomy customer services.
Stay Away
Awful experience with Parkonomy.
Parked with my two young children, tried to use the app several times and an error kept coming up. Decided to get the children out as we were meant to be going for a Mother’s Day meal, and as soon as we sat down (within 15 metres of the car) I tried again. Tried different cards. Tried calling which was cutting me off.
When I went back to the car to move it, I had been fined. I tried to appeal. I attached screenshots of the errors, explained what was happening with the calls, told them I had two young children, showed them an email from Parkonomy stating there was something wrong with my account, but they denied the appeal.
If the system doesn’t work, for what looks like many people, bring back coins and contactless payments. I for one will not be using any of these car parks again.
23 mars 2025
Avis spontané
Réponse : Parkonomy
Hi Katie.
We're sorry you had a less than positive experience. Please note, Parkonomy does not own or manage any car parks, we are the parking payment platform only and therefore do not issue PCNs.
If PCNs are issued by car park operators, we are not notified at any point as to why, where or when. The car park owner has decided not to have payment machines for their own reasons and have opted for online options being App, desktop website, mobile website and Paybymobile (text) services.
We note, you messaged us in April 2025 regarding a PCN issued in March 2025. We are just interested to know if you've had a more recent issue that you are referring to? We can then investigate further.
The error message you highlighted to us was to do with your payment card being declined which, unfortunately, Parkonomy has no control over. We are just interested to know if you've had a more recent issue that you are referring to?
Ultimately, the car park operator requires a parking session payment on arrival to the car park and once the vehicle is parked. They do provide a consideration period to allow people to pay or exit the car park which is likely to be 10 minutes as a minimum.
Appealing the PCN was the right decision if you feel the PCN was issued incorrectly and if the appeal was declined, at the time you could have also taken the Independent appeal process with either IAS or POPLA.
Regards - Parkonomy Customer Services
Helpful
Was very helpful with the queries I had when I first tried to make my booking, once I had received some guidance my issue was resolved, but support were very helpful.
27 septembre 2025
Avis spontané
Réponse : Parkonomy
Hi Imnahnika.
Thank you for your review of Parkonomy, this is very much appreciated and we are pleased your overall experience of using our services was a positive one.
For any future queries, we also have a new FAQs page which you may find useful: https://parkonomy.freshdesk.com/a/solutions
Thanks again for your review.
Parkonomy Customer Services
Had to wait 2 days for a reply
The query was answered but after a couple of days wait. This is not very helpful when you’re in the car park waiting for an answer.
27 septembre 2025
Avis spontané
Réponse : Parkonomy
Hi Helen.
Thank you for your review of Parkonomy, it is very much appreciated.
We understand it's not ideal waiting for a response for 48 hours when you require immediate assistance and you're in the car park. We are working on improving this and will soon be implementing ChatGPT to our website which will be able to answer typical queries immediately.
Some responses however, require more detail and this can only be done during office hours and reviewed by a real person, we like to make sure our customers get the best advice and support.
We do have an FAQs page which is accessible 24hrs and can be found following this link: https://parkonomy.freshdesk.com/a/solutions
Thank you again for your review.
Parkonomy customer services.
Worst Parking App I’ve Ever Used
I attempted to use Parkonomy to pay for parking at Colchester Institute, but the system completely failed. Even though I got as far as confirming the payment through my banking app, nothing was processed — my car wasn’t registered and no payment was taken.
The app itself is incredibly poor. It is awkward to navigate, does not store card details (so you have to re-enter them every single time), and regularly freezes mid-transaction. On top of that, it looks and feels outdated compared to every other parking app I’ve used — none of which have given me these issues.
Unfortunately, Colchester Institute insists on using Parkonomy, otherwise I would never touch it. Without question, this is the worst parking app I have ever encountered. If I could give it less than one star, I absolutely would!
12 septembre 2025
Avis spontané
Réponse : Parkonomy
Hi Lee.
Thank you for your feedback and we are currently working on improvements to functionality and the overall look of the App and website.
We are aware, at that particular car park there are phone signal issues and sometimes this can mean the services are a little slow or can appear 'glitchy.'
From the helpdesk ticket that you sent us on 12/09/25 at 17:59, we located a Parkonomy account set up in 2019. In order to make a payment you are required to login to the account and input the correct vehicle registration number, then press 'pay now'. The system would not take any payment unless you were logged in to your Parkonomy account.
Although a payment is required on arrival to the car park, you are able to go to the Institute building and hopefully have a better signal or, in the car park and attached to the building, is a payment kiosk which also accepts card payments.
Additionally, you are able to book your parking in advance to save any issues on arrival. This can be done on our App, mobile website or desktop website.
Regards - Parkonomy customer services
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