Another brilliant experience purchasing from Lekto. The logs and briquettes were delivered very promptly, very securely packaged and easy to unpack. The Kiln Dried Oak logs are fantastic and give off... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Really lovely, helpful and cheerful delivery man. Good range of products and bundles. The stove might not have had enough red embers from the fire log for the heat log to catch ... I had to let the st... Voir plus
L'entreprise a répondu
website very easy to navigate, company informed us of every step of delivery, product is very good. Only issue for 2 expected delivery slots DPD could not be bothered to drive a mile out of the villag... Voir plus
L'entreprise a répondu
100% the. Est company, product customer service I’ve experienced in a long time, nothing too much trouble for them, and their products are first class would never ever buy heat logs from anyone e,se ,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Lekto Woodfuels
Écrit par l'entreprise
When you shop with us you know you’ll have access to efficient and reliable products, including kiln-dried logs, hardwood heat logs and night briquettes, sourced in an environmentally responsible way and delivered to your door with the minimum of fuss. Whether you are looking for a mini-pack to try or the benefits of bulk-buy pallets, everything you need is right here.
Shop Briquettes
Shop Kiln-Dried Logs
Welcome to the official Lekto Woodfuels Trustpilot page!
Écrit par l'entreprise
Coordonnées de contact
Unit 2-4 Protection House, NE30 2RH, North Shields, Royaume-Uni
- 01915 009 754
- info@lektowoodfuels.co.uk
- lektowoodfuels.co.uk
4,6
Excellent
31 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Efficient delivery by an obliging and…
Efficient delivery by an obliging and helpful delivery man. Overall an excellent service and products.
28 août 2026
Réponse de Lekto Woodfuels
Hi there,
That's amazing! We couldn't be happier to hear about your experience!
Thank you so much for your feedback! 😊
Wishing you a lovely day,
Lelde.
Excellent service
Excellent service, ordered one day delivered the next. Brilliant job. Look forward to trying these brickets burn like just to warm yet to try
28 août 2026
Réponse de Lekto Woodfuels
Hi there,
We're so glad to hear you had a great experience! 🙌
Thanks so much for your kind words 😊
Wishing you a fantastic day,
Lelde.
Réponse de Lekto Woodfuels
Hi,
Thank you so much for your feedback! 😊
Wishing you a lovely day,
Lelde.
I couldn’t believe how quick the order…
I couldn’t believe how quick the order came excellent delivery service
28 août 2026
Réponse de Lekto Woodfuels
Hi there,
So glad to hear your delivery arrived quickly and lived up to expectations! 😊🚚
Stay cosy and warm! 🔥
Wishing you a wonderful day,
Lelde.
Hardwood Heat Logs
Excellent professional service as always... Hardwood Heat Logs, brilliant product ! Easy to brake into whatever size you want and give out a hell of a lot of long lasting Heat.. . .
28 août 2026
Réponse de Lekto Woodfuels
Hi there,
We're thrilled to hear that you enjoyed our products and had a great experience with our customer service.🧡 🙌
Have a lovely day,
Lelde.
Delivered on time by helpful and very…
Delivered on time by helpful and very polite person.
Price was good.
27 août 2026
Réponse de Lekto Woodfuels
Hi there,
Thank you for leaving this lovely 5* review 😊
Have a wonderful day,
Lelde.
Réponse de Lekto Woodfuels
Hi there,
It absolutely makes our day to hear that you had such a good experience with us. 🧡
Thank you so much for your feedback! 😊
Have a lovely day,
Lelde.
Not options for deliverys
The delivery service is poor you don't have any control over when your deliveries will arive. Luckily i wasn't working the day the delivery was made
28 août 2026
Réponse de Lekto Woodfuels
Hi there,
Thank you for your feedback!
We’re truly sorry to hear that you were unhappy with the delivery service. Once your order has been handed over to DPD, you can track your delivery directly through the DPD app.
The app provides updates on the delivery progress and, where available, allows you to manage your delivery preferences and see the estimated delivery time.
Once again, we’re sorry for any inconvenience caused.
Kind regards,
Alexa
Complete failure in the delivery…
Complete failure in the delivery process. It is a shame as I have used Lekto before and all has mostly been well. But I only had two boxes, from an overall delivery of eight. I had to call to find out what had happened. The operator was helpful, but I am still waiting for the delivery to be fulfilled.
28 août 2026
Réponse de Lekto Woodfuels
Hi Jonathan,
Thank you so much for your feedback, and we’re really sorry that your order arrived incomplete. We completely understand how disappointing this must be.
We’ve checked our records, and we can see that our customer service team arranged a replacement for the missing items yesterday. 😊
The replacement should be with you within the next couple of business days, so hopefully you won’t have to wait much longer.
Thank you again for your patience and understanding.
Kind regards,
Alexa
Great service from Lekto fast delivery…
Great service from Lekto fast delivery , quality wood at great competitive prices.
28 août 2026
Réponse de Lekto Woodfuels
Hi there,
We're thrilled to hear that you enjoyed our products and had a great experience with our service.🧡 🙌
Have a lovely day,
Lelde.
Ordered and delivered in 24 hours
Ordered and delivered in 24 hours, not used yet, waiting for the winter, bought the product because of the offer, so far so good
28 août 2026
Réponse de Lekto Woodfuels
Hi there,
Thank you for your feedback!
We are happy to hear that the delivery was fast and met your expectations! 😊🚚
Have a lovely day,
Lelde.
Night Bricks
Delivery was good and quick. Bricks appear smaller than last years so not sure if they’re as good value as before or if they will
Burn as long.
28 août 2026
Réponse de Lekto Woodfuels
Hi there,
Thank you for your feedback! 😊
Our Night Briquettes are made from pure pine and spruce bark.
Because bark consistency can vary, the dimensions of individual briquettes may differ, but the total pack weight is always guaranteed at 20 kg.
To reach the exact 20 kg weight, briquettes of slightly different sizes are sometimes combined. Please rest assured that this does not affect their burning performance.
Our sincere apologies for any inconvenience caused!
Have a nice day,
Lelde.
Réponse de Lekto Woodfuels
Hi there,
Thank you for reaching out.
After reviewing our records, we can see that you previously contacted one of our customer support agents regarding this issue.
Our agent explained why this shortage may have occurred during fulfilment and offered a refund for the 10 missing wood blocks.
Please allow 3 to 5 business days for the money to reach your account. 🙂
Have a lovely day,
Lelde.
Fab Company
Loving the discounts! Courier very polite & carries them to my garage & fast delivery!
27 août 2026
Réponse de Lekto Woodfuels
Hi,
Thank you so much for your feedback 😊
We're delighted to hear about your recent experience with us!
Wishing you a lovely day,
Lelde.
Ordered and Delivered with great…
Ordered and Delivered with great service, not used them yet as they are now stored ready for winter. I will review then.
27 août 2026
Réponse de Lekto Woodfuels
Hi,
Thank you so much for your feedback!
Stay warm!🔥
Wishing you a lovely day,
Lelde.
Pee winter price order
All items ordered were in stock, price was good, delivery was really quick and all items were well packaged
27 août 2026
Réponse de Lekto Woodfuels
Hi there,
We're happy to hear about your experience! 🙌 Thank you 😊
Have a lovely day,
Lelde.
Easy to order and quick delivery.
27 août 2026
Réponse de Lekto Woodfuels
Hi there,
Thank you for leaving us 5* 😊😍
Stay warm! 🔥
Have a lovely day,
Lelde.
Réponse de Lekto Woodfuels
Hi there,
That's amazing! We couldn't be happier to hear about your experience!
Thank you so much for your feedback! 😊
Wishing you a lovely day,
Lelde.
Good product
Good product, and delivered very quickly. Night Bricketes do help to keep my house warm in the winter. Though I am worried about the price increase.
27 août 2026
Réponse de Lekto Woodfuels
Hello,
We are thrilled to hear that you are enjoying our Night Briquettes and that they are keeping your home warm and cozy! 🔥
Thank you very much for taking the time to share your feedback. 😊
Because wood fuels are seasonal products, prices naturally vary across the year alongside shifting raw material and production costs.
If you would like to save on your next order, please consider subscribing to our newsletter to receive exclusive promotions and special discounts.
Wishing you a lovely day,
Lelde.
Great price and products
Super fast delivery service, well packed products brilliant price. Shall be buying more when needed. X
26 août 2026
Réponse de Lekto Woodfuels
Hi there,
It absolutely makes our day to hear that you had such a good experience with us. 🧡
Thank you so much for your feedback! 😊
Have a lovely day,
Lelde.
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