Lemonmobile Avis 32

Same story as previous reviewers. Ordered a sim for an upcoming Asian holiday. Did not receive sim after 7 days. Tried to follow up but no contact number and no response to emails.
14 days later I finally received the Sim. No explanation received as to why it took so long. I wouldn’t use them again.

Do not use this company.Dial up internet was faster and more reliable than the eSIM from Lemon mobile. Sometimes it will work, most of the time even with full signal nothing loads. Should have guessed from the name that it would be garbage. It also messed with the settings in my phone making it very hard to get my normal SIM card to work again. I switched back to my Telstra sim and internet was great, but using the same carrier as lemon.

Network no working while travel in Taiwa. Request for refund but no response.

While it worked it was fine - lots of dropouts
Some days the product just didnt work at all, PDP authentication failure - stressful when you are in a foreign country with wifi sometimes inaccessible
Customer service non existent, emailed multiple times for assistance and then refund when i returned home, no answer at any point and no other way to contact
Not sure if related, after using the esim on my phone i started getting way more spam phone calls than before

got 3 × 5 year sim cards in Australia for my car trader. nothing woks. try in a samsung s9 and still not working. no phone number for support. email support is a ai bot. after 3 days still struggling to activate. support in not responding. no portal to check usage.

DON'T BUY, THEY DON'T HAVE ONLY EMAIL SUPPORT.

I bought the eSIM on 28th December, landed in Kuala Lumpur on 31st December, installed the esim, but it didn't work. I sent many emails, but you didn't respond on time. I ended up buying a new sim. Then you promised the refund, but you haven't refunded the money yet.

Ordered data sim from Amazon for a Pet Tracker. 3 Weeks later nothing. They did not ship it. I think the price was lower on Amazon than direct from them so they just didn’t do anything with the Amazon order. No coms despite trying to contact them. Dodgy outfit. Hola very good if you travelling to Italy or UK.

If I could put a negative review I would. They are a complete scam. The eSIM did not work at all and after one sided emails to try and get support there was no reply so I asked for a refund and it was crickets. No response. They steal money from you. Just get a local SIM card when you get to the country.

Bought a SIM card for Bali. It just does not work. Tried everything, even took it into a phone shop to ask there advice and they told me the SIM card was blocked. Do not waste your money on this company. It is a scam!

An absolute waste of time and money.
No service, no signal and no assistance.

They claim to have 24/7 assistance, however after 2 attempted requests for assistance in the last 6 days we are still yet to receive any assistance.

The name says it all really.

These guys live up to their name. Their service and SIMs are total lemons. I bought three eSIMs and every single one died on me even though they swore they were fine. The moment I asked for help, they just ghosted me. Absolute scammers. Save yourself the time and money.

Bought a physical SIM card to be sent out. Website says dispatched 24-48hours after ordering. 4 days later and it’s still not been sent. Emailed in to see what was happening, no reply to emails. Has this company gone into hiding? I think it’s going to be a bank chargeback refund. Save your money buy elsewhe, it’s not worth the risk..

Purchased esim online for Singapore and Malaysia , But did not work at all. I have contacted Lemon Mobile and raised the issue and after 4 days of our travel , they said that they will send another link and it should work. Which didn't. and I asked to refund me and they agreed to refund. after a week we came back to Australia. now 3 months passed still did get refund.

Have used them twice now. Once on a trip to Vietnam. No issues, great.

Now in Bali. 2 SIM cards for our family. 1 is very very slow to the point of not working, 1 doesn't work at all. The limited instructions don't even match my phone.

Despite promising good support on their website they are unresponsive.

Fortunately hotel has wifi but we can't use data when we are out, which is the whole point of a SIM.

So very disappointed in the product and after sales service. I will never ever use them again, and advise you not to either. Best case is I get a refund but the fact they aren't responding to emails, I'm not hopeful. Ills contact Fair Trading next.

If l could give a negative l would. Do not purchase from lemon mobile as they are not a registered telecommunication operator in Australia. They don't have an office in Melbourne as l presented there. They don't have a phone number and they don't respond to emails. Multiple regulators in Victoria are now making enquiries as they are breaching consumer rights.

Bought the 10 day platinum for Vietnam for over $40, received the QR code however when attempting to activate it in Vietnam (bought the package the day before I landed) it wouldn’t work stating the QR code was invalid, despite all attempts. Communicated my issues via email to lemon mobile which they replied and gave me a list of potential solutions (of which none worked). Emailed in hopes of a response so I could get a refund, and I was around 3-4 days into my trip at this point and no response. Do not use lemon, too good to be true.

I got the 6 Asian countries for 30days
It's only worked for 2-3days before stop working. Email the company many times no replies.
********** do not use!!!!!! **********
I asked for refund with no replies too
********This company is a scam********

DON'T USE THIS COMPANY - LEMON ESIM
Avoid the disappointment and frustration. Travelled Japan April 25, staying at mayor cities, Tokyo/ Hakodate/Masumoto/Osaka/Kyoto.
Nothing but trouble, No Network/Drop out/Unreliable.
Complete waste of money !!
No email reply, no help desk, kiss your money good bye. Avoid...Hopeless !!

They claim to have a no questions asked return policy. Don’t trust them on it.
It’s radio silence on their end after I returned the physical SIM card.

Have tried my Aus/NZ sim in my Samsung fe20, dual sim which errored “send USSD failed”. Nothing online to help. I’ve tried in iPhone, no error, but no connection either. I’ve emailed for support , three times, and messaged via instagram, nothing. No online chat available. this is ridiculous , especially as you are supposed to be providing services for people who are travelling and who can’t set up the sim in advance of arriving in the foreign destination. Hoping this will prompt you to help. I appreciate it’s a weekend, but there’s nothing to say you only help during the week, your website show support 9am to 7pm. 😫