After reading all other reviews, why am I not surprised!! I purchased and paid for a 3 seater couch via the online platform. Besides trying get the delivery being a nightmare, I now realise that the... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Response lead time is nothing short of 4 days. After waiting 3 weeks for my order, they cancelled 10 items that I had paid for using the online shopping webpage. After following up countless times I w... Voir plus
Ordered 2x 2400 litre JOJO tanks, on the tracking it showed delivery 17th July 2026 then on 17th it changed to 20th July 2026. now suddenly promised for delivery on 21st. Cant trust them at al. Order... Voir plus
Ordered online, Even after multiple follow ups no one bothers to respond, they don't have customer service. Ordered online, they promised to deliver goods after two full weeks, they never delivered my... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Leroy Merlin South Africa is a part of Group Adeo, which boasts a workforce of 89,000 employees, 32 autonomous companies in 13 countries dedicated to 15 retail chains. Established with a commitment to transform houses into dream homes, Leroy Merlin brings a fusion of quality products, expert advice, and unbeatable prices. Our extensive range caters to all your DIY needs, from building materials to stylish décor.
Coordonnées de contact
35 Roos Street, Witkoppen, 2068, Johannesburg, Afrique du Sud
- 0104938000
- contact@leroymerlin.co.za
- leroymerlin.co.za
1,5
Mauvais
45 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Leroy Merlin's Dreadful Service Continues
First Review of Leroy Merlin South Africa:
I am having the most terrible time with this company. I ordered a sink which arrived damaged. I contacted them to ask them to collect it, and send a replacement. That was on Wednesday, 10 July 2024. The damaged item has still not been collect, the replacement not sent and customer services are doing nothing. They are totally ineffective. I have launched 2 complaints so far and not heard a word.
Second Review of this company:
Unfortunately, Leroy Merlin's incompetence and inefficiency continues! I truly feel that it is necessary to warn your clients, and future clients, about their dreadful service. After my complaint yesterday, a solution was reached. The damaged sink was to be collected today, and the replacement sent. I received all the collection paperwork via WhatsApp and email. I had been informed by Leroy Merlin that I just needed to show the collection paperwork to the driver. I queried this and asked if I needed to print it out but was told that this was not necessary. I have taken screenshots of the communications. Today DSV arrived and refused to take the damaged sink as I did not have printed collection paperwork. The driver called his office and the woman he spoke to told him that he could not take the item without the paperwork. I showed him the message but alas it was not to be. Please note that the DSV driver was fantastic and he is a credit to DSV! The issue is the agreement between Leroy Merlin and DSV. I am beyond astounded by the continued inconvenience, and stress, that I am being put through by total inefficiency.
23 juillet 2024
Avis spontané
Leroy Merlin Order Poor online shopping
Leroy Merlin Order 279836 /Order Id: #LM-000396567
Order 279836 never received nor refunded. You can visit a store phone or write e-mails, no refund nor delivery. I have tried visit to nearest store, write reviews, phoned customer care. no results'
buy instore for value - not online
6 novembre 2023
Avis spontané
Buyer Beware
More than two weeks ago we ordered tiles that should have been delivered by Monday the 21st. When I called, your team said there had been a problem with the delivery and eventually confirmed that they would be delivered on the 24th. The next morning, I got an email saying the order was cancelled. I have not received any refund for the R5k+ that was paid to you three weeks ago and you have failed to deliver any product or service. The Consumer Protection Act also allows me to claim interest on these funds for the time they have been held. Promises that a Manager would call me have not been fulfilled. Your service is appalling.
21 août 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.