Levelise Avis 

Had a new hub, so the system was off line big thanks to Kieran, Dan and Tim..
Back on line and running smoothly

Our system went down due to a new BT Hub and synchronisation - Dan and Kieran sorted us out, thanks to all - Nick in Wrexham

We had an issue with our solar system, contacted Dan at Levelise who was very helpful in working to resolve our issue.
Would just like to say a big 'Thank You' to Dan at Levelise, his excellent customer service, prompt action, and communication is second to none. He is a great asset to this company.
We have had several dealings with Dan in the past and as always he has been exceptional. Amazing company.

I’ve had a mixed experience with Levelise. Their customer service, especially from Kieran and Sarah, was excellent—prompt and helpful. They resolved issues with the app and equipment efficiently. However, the app functions can be confusing, and understanding the energy payment system is still a challenge. Hoping for clearer updates in the future. Four stars!

Kieran at Levelise was great. He helped us sort the problem and kept us informed all the way.

Appointment scheduled was adhered to. Engineer explained what was wrong and communicated in layman's term. System is back up and running.

After some weeks of problems following installation of fibre optic Internet and getting nowhere with other companies, the Levelise engineer found the problem and resolved it very quickly. He also provided some advice on electricity tariffs and the Levelise app.
Very happy with result.

As a contributor to grid energy for nearly 5 years and having 2 changes of supplier I was never completely sure what this service was for. It was originally branded as Social Energy who I believed were simply my Energy provider. Hence my confusion when this all changed. I get paid by my provider for my energy contributions, so what is the payment from Levelise all about? How does this work?
Having said this I did not realise Levelise are monitoring my supply, so it came as a welcome surprise when you informed me of my recent problem which you have helped me resolve.
Thank-you for this support.

After changing my old and weak router for a new three unit mesh wifi I eventually noticed the Levelise app had frozen and despite all efforts would not respond. Emailing Support got a swift response but no solutions as I was passed from from agent to another. Finally came to Dan who was the first agent to phone me. To gather we work through the system spending some three hours on the phone over two days. The culprit was a wifi black spot and cured by adding an extender which Dan talked me through. He also explained a lot more about Levelise and am now a very happy bunny. Thanks again!

Kieran responded quickly and effectively and my issue was resolved immediately.
Many thanks to all at Levelise 🥸👍

I had a prompt, informative response from Kieran via email. Excellent customer service!

From the moment I contacted Levelise to troubleshoot my battery storage issue. The team has been very active in working closely with me to solve the problem and following progress step by step up to the point of having one of their team members visiting my property and fixing the problem. Thank you

Kieran was great, call was booked in after I had exhausted all other attempts to get back online. In just a few minutes, he sorted the connection issue and he was very clear with step by step troubleshooting. Thanks very much.

Had a big problem following a number of extended powercuts. Kieran was very helpful, trying to help me solve the issue. Took a month but eventually managed to get back online after having to purchase some new powerline adapters. He responded promptly to my email cry’s for help and was very patient.

The company watches my battery performance remotely so I don't need to bother about it. When the battery turned to faulty state (what I haven't noticed) they e-mailed me with very clear instructions what to do so it was easy to deal with the problem. Once it was sorted they investigated the reason and tried to change the settings (all remotely) to avoid similar problems in the future. The communication is very fast, instructions and explanations are clear. I feel safe and secured knowing somebody is constantly monitoring my battery installation

Levelise App.
I still find the Levelise App quite limited in terms of providing useful insights. Also not very user friendly compared to other solar apps, that seem to show better data visualisation and useful stats. I have seen other apps that do a much better job.

Good service, I managed to fix my problem fairly easily, many thanks!

Dan Leyfield assisted me with a TP Link issue. Very polite and professional a credit to Levelise customer services. My problem was resolved with 100% satisfaction. Thank Dan

Levelise have totally let me down. I have been trying for over a year to get in contact and speak to someone who can help me with connecting to there system to be able to get the money I have been generating since jan 2023.
I have tried emailing and filling in the contact me form to no avail repeatedly. I just get sent a generic email with instructions on how to connect I have followed to the letter everytime but still not showing as connected. I have changed my phone number but can not change on the app.

I have had problems with battery use by the grid , seems my battery that’s charged up during the day is held by grid for their own use at night which they don’t appear to use , then all I seem to get is a pound or so a month ! My battery wasn’t any benefit to me so when I stopped battery grid services Levelise stop the app being used be me terrible customer service