Levelise Avis 

Sarah at Levelise was responsive in a prompt, polite and helpful manner. I recommend the service. I don't understand all the functions of the app but it has served me well so far.

We had problems with our app and equipment and whilst it was not straightforward to fix Kieran and the team stuck at it until we got a fix. We are very grateful that this was done well and in a timely manner.

Kieran contacted the company who installed my solar panels and battery. I had no joy with them but he sorted it out for me.

Good experience from someone who knows what they are talking about

I had an issue with my solar system not connecting to my app and the internet. I contacted the team at Levelise and Kieran came straight back with both a document and video link showing me how to reset the battery. All sorted and works perfectly again. Great service!

Supposed to get paid for energy exported to the grid, so not received a penny. App totally confusing to make any sense of why I'm not making money out of them using my battery?.

The reply to my negative review from Levelise doesn't refer to my complaint? I know they are not a SEG company? They provided me with an agreement to sign up to them using my stored battery power to be traded back to the grid and paying to me my share of the proceeds on the 15th of each month? So far I have not benefited from this contract. Seems to me this company are all promises that do not deliver.

If not having this app would be useless, then having it is next to useless!
The old app did everything you say you are trying to achieve, so why close the old app before getting a working replacement ready?

We are still waiting .. get the App sorted - even with live info there is zero way you can Monitor power production by the hour and once the day is over the info you provide is less than useful.

Seriously, how difficult is it to produce an app?
Maybe you need to find a better technical team.

Very disappointed

Over half a year since Levelise took over from Social Energy there is still no decent app showing live consumption despite the promises from Levelise. Very bad attitude towards the customers. Shame on you.

Rhyan helped me to solve an ongoing problem getting my battery to communicate with the internet.

Knowing I am not confident with Internet related issues he patiently helped me, using understandable language backed up with an illustrated photo, to resolve the problem.

After my initial email was answered he replied very promptly to several follow up queries.

Impressive.

I spoke with Tim on the phone earlier and he was fantastic, he sure knows his stuff!! Please keep hold of him, a valued member of your team.
He explained moreto me in 10 mins than i have been told over the last 4 years!

Very prompt and helpful response from Sarah, Kieran, Aaron and Dan. As the situation was complex I really grateful for their professional customer service including a timely follow up.

Really impressed by the prompt and very helpful advice from Sarah at Levelise, when my app info was not updated for a few days. It’s a simple fix but nice to get such a speedy response.

Really pleased with the help I got from the electrician, he did the work he had come to do but also found a faulty component that had burnt out. Levelise through Kieran put me in contact with project Solar who have now made appointment for Friday to replace component.

I came to Levelise via Social Energy which was the app that came with my Project Solar installation. The Social Energy app used to provide useful real time data on Energy production and its use - consumption, export, battery etc.
Unfortunately the replacement Levelise app is big on style but short on practicality. You get plenty of pretty bar charts but no real data. I used to check the Social Energy app regularly during the day to see how we were doing and if we had surplus solar generation could chose whether to use it - for example by turning on the immersion heater - or let it go to the battery or to export. Now all you get is a total generation figure for the day. I used to keep records of how much energy I had generated week by week. I have given up because the Levelise app only shows that info in a small bar chart where you struggle to work out what the total is. I have written to them several times but to no avail. Very disappointing.

Bring back the real time data as it was with a fantastic company Solar Energy. This app with Levelise is useless . I called the company last year when the changeover happened and was given company spiel

I was very pleased to have a dedicated contact, Rhyan, and efficient responses and guidance. Following installation of full fibre with a new internet provider and new router, our battery lost connection with the internet. Whilst being non-techie, we were patiently guided to a new configuration of our hardware.

The service provide was good. They patiently answered my questions and after I had sent the photographs they showed by pointers as to what I should do. Good service. The only drawback is that it done by email and it takes time.

We had our battery and solar system disconnected for 4 months due to building work. When reconnecting back, the battery wasn't charging. Sarah at Levelise responded promptly via email providing a solution which helped fix the issue. I went back with a further query to which Sarah responded providing possible reasons and one of them was the cause of the problem. Thanks for the prompt help and guidance to get my system up and running again.

Looking to Leave Levelise.
When The Social Energy hardware was installed as part of my Solar panels and battery, it worked well (the app also gave me realtime stats on generation, usage, export etc).
However since Levelise have taken over, the App leaves a lot to be desired. I have two main gripes:
1. The app does not show any realtime data of solar generation, electricity usage, grid usage / export, etc. This, to me, renders the app useless as I cannot determine what electricity I am using at any one point in time. Really frustrating. I understand that you can see a review of the day's generation, export etc, but that is not realtime.
2. The company effectively takes over the charging / discharging of my battery in the winter months, in order to earn money for both me and Levelise via energy trading and grid balancing. However, the app has no idea whatsoever of my electricity Tariff so does not know the optimal times to to use my electricity to power my house etc. I am on a variable tariff so I regularly get in the position where the battery is full and not being used to power my home when the electricity is expensive. From my other app (SolaX) I can see expensive electricity being consumed by my house directly from the grid, whilst the battery remains full. This is infuriating as the money I normally receive in credits from this company (circa £7-10 / month) is totally negated by the house using expensive electricity instead of from the battery.

I am actively looking for a way to unsubscribe from the Levelise service and remove their hardware from my system. Octopus (my energy supplier) are looking to introduce a comparative service (but actually taking my tariff into account) so I will be looking to use this instead.

Overall, energy trading / grid balancing is a great idea; however the approach taken by this company lets the whole concept down. I constantly hear that they are looking to improve their service, will add additional features and functionality etc; but to date I have seen nothing change (and my energy bills needlessly increasing).

If you are looking to subscribe to this service, I strongly suggest you do your research and fully understand the limitations placed on your system before you decide.
This service is effectively costing me money so I won't be with them for much longer.

Edit: In response to Levelise reply.
You have misunderstood my comment about the app. Yes, I can refresh the view to see the cumulative totals for the day etc. But that's not what I am complaining about. The app does not show any realtime data regarding realtime energy use, generation, feed-in etc. i.e. if I put the kettle on, the app should show the electricity being used at the time (from the battery, drawn from the grid etc). But it only shows cumulative figures for the day. The previous (Social Energy) app provided this, so the functionality of the app has diminished since you took over.
Secondly, happy to be included in a test batch to see if you can be more in line with my variable tariff, but there are currently some serious limitations placed on my system preventing me from using my battery at peak cost times. This is costing me money every day.
I have sent you details separately via email, so hopefully they help. But please rest assured that if this functionality cannot be resolved then I will be requesting removal from your service as it is costing me money to be part of your energy trading / grid balancing service.