Levelise Avis 

My App gave up so I sent an SOS to the Social Energy folk: Keiran came back remarkably quickly with some comprehensive information that didn't seem to apply to my installation, but I followed the instructions as best I could without immediate effect. I informed Kieran of this and he immediately arrnged to call me a couple days later... but then the thing started working as if by a miracle! So, a geat result and my thanks to Kieran - who was extremely efficient, comforting and polite -HE DESERVES AN ENORMOUS PAY INCREASE!
Thanks, Kieran!

Kieran was very helpful quick to reply with a video to take me through the steps .Sorted the problem Thanks Kieran

What a helpful guy Kieran is at Social Energy he listened carefully to the problems I was experiencing and offered some sound advice with video and visual references. Together we diagnosed the problem and rectified it so all up and running again. Thank you

Kieran Considine really helped with getting the battery working, sending helpful paperwork and videos, and getting us back on line. Thank you

Social energy gave me all the information l need to to untangle my solar panels problem.
Ryan was quick to respond, where as British gas have left me dangling for over a year.
I wish l had thought of contacting them sooner.
Thank you Social Energy for your human response at a time where automation can be so impersonal.
I am grateful to you on all levels.
Yvonne Whittingham

lost all data from system and was worried solar side had failed. Kieran came to the rescure by giving me the knowledge to reset my system and internet connection. all has been restored and Kieran contacted me to say he could confirm the data stream.
first class service from Social energy and well deserved thanks to the team.

Afer thinking about grid balancing payments and how they work,I chatted to Rhyan in customer service and he was extremely helpful and efficient,and I now fully understand how it works ,he is a credit to your buisness keep hold of him thankyou very much james

Kieran was most helpful in getting us back up and running after our TPs wouldn't communicate to each other. After trying a few things which didn't work we opted for hardwiring which Kieran sent us the info for and now all is working well. We would like to say thanks for all the time spent on helping us OAPs. Great service.

Thanks to Kieran for figuring out what the problem was and getting us reconnected again. We had very good communication from Kieran and overall had an excellent service.

Kieran Considine was not only very patient dealing with my problem of my internet connection dropping off Social Energy's radar but he was instrumental in getting me reconnected. Very helpful to an old codger!

Fantastic customer service from Kieran. Nothing too much trouble and very knowledgeable. Always responded promptly and made us feel like we were in good hands

You always get excellent and speedy service from whoever you deal with at Social Energy. Today at was Rhyan's turn to shine.

Many thanks.

Kieran sent me instructions on how to overcome a connection problem with my battery and helped guide me through the process. Done in a timely manner and all now back to normal.

Kieran solved my problem with my Solar system with an excellent and easy to follow step by step procedures
Many thanks

Fantastic customer service, been dealing with Kieran Considine recently. He has been so helpful and efficient, can speak highly enough about him. I’ve also had excellent service from others in the passed.

I WAS NOTIFIED BY KIERAN THAT MY SYSTEM WAS NOT WORKING , I FOLLOWED HIS INSTRUCTIONS AND GOT BACK ON TRACK , VERY GOOD

Prompt and accurate response when I reported that my system was offline. Problem swiftly identified, and resolution supplied and implemented.

Great service support by Kieran Considine. We had an issue with our solar panel connection due to new ISP and Kieran helped ous all the way through to get things up and running again with an excellent costumer support skills.
Thank you Kieran
Regards,
Attila

Since January 2023 I'm trying to get a response to my query from Social Energy. I tried emailing support, responding to a string of emails that I already have with them as well as calling. No luck. I was promised a detailed analysis of my battery performance by a 'data scientist' in December 2022. This has not happened and while Social Energy team were on many occasions in the past 3 years very efficient, I am now very disappointed.

The Social Energy app was no longer showing updated stats. Kieran Considine was very helpful and able to resolve the issue (my side) first time via email, with clear instructions. All working now.