Levelise Avis 

Excellent service support by Kieran Considine. Had a issue with my solar panel connection and Kieran helped me all the way through to get things up and running again with an excelente costumer support skills.
Thank you Kieran 👍🏻
Regards,
Daniel

I have always had a great response from the team at Social Energy and so it was no surprise when my last communication with them over an issue I had was dealt with quickly and effectively. On this occasion I dealt with Kieran who was quick to respond and gave me the advice to correct the issue. Well pleased.

Love this company and the people who work there. I had a query in relation to my app, only to be reminded by Keiran that when I changed internet providers I had dropped off the system. The explanation to get me back on was easy to follow and worked. Highly recommended

kieran at Social Energy was patiant and informative took me step by step through fixing my issues with a non-reposive app we reset the hub and battery and is now performing like new.

I would like to pass on my sincere thanks to Kieran for the way in which he has handled a recent problem that I have experienced. He has, from the outset, kept me informed of events and liaised articulately with me as to what actions I needed to take to address the issue with the installer. He has monitored my system throughout and the issue has now been resolved. Thank you Kieran.

Waste of time
I went with this company as it supplied my gas and electric, I was persuaded to have a battery as it would save on the electric I used in the evening.
for the last 3 years my battery has not worked social energy washed there hands of it saying nothing to do with them, told me to get in touch with battery supplier that is all the help I got from these, when I finally found the installer as everyone denied installing my battery all that was wrong with it needed an update.
so for the last 3 years I have been feeding into the grid all my excess electric and have had no returns.
now my battery is working I have noticed even though my battery says 99% full the grid is feeding my battery and powering my house even though I'm generating enough electric from my solar panels.
Can someone explain why I'm being fed off the grid when I have ample electric from my solar panels and battery and why I have not received any payments

Sarah's responses to my enquiry were exceptional and exemplary in speed and efficiency. I was very impressed and grateful. She does your firm credit.

I contacted Sarah recently to ask for some information regarding our installation. She was so helpful and sent all the required information to me promptly. It is so refreshing to deal with someone who is efficient in their job. Thank you Sarah!

Kieran gave excellent advise and very promptly which resolved my issue

Kieran gave clear instructions as to how to solve our problem. All responses to our queries were answered quickly.

Customer service was excellent and I felt really valued. My problem was solved easily once I knew what I needed to do to fix an issue with my system.

Fantastic service and really helpful would definitely recommend. Kieran was great at explaining everything in detail over the phone. Five start

I used to be a client services manager for an IT company, so I understand the importance and what is required for this function.

Kieran is first class. He always replied by the next day. He always kept me informed. His communication skills are excellent. There are much bigger corporates around that could learn a lot from him. It's professionals like Kieran that keep companies in business.

I had a query wrt my battery management, I dropped Social Energy a short email and almost by return of email I received a very clear and precise response from Kieran.
Problem solved, well done Kieran and Social Energy.

Kieran thank you for all your help in getting the issue resolved and getting an engineer out to fix the problem. To add to that our system stopped talking to the net or our App, once contacted Kieran looked at the system, recommended various steps to pin point the issue and followed up with a call up of the engineer, this found a failed component which has been replaced and fully tested. Kieran has since monitored our system and confirmed we are fully working again. Once more Thank You.

I am extremely grateful that I finally found someone who knew what the problem was and solved it. It took me so long to get help but in the end I got the right person for the job. Kieran sent me exactly the right info. The video was very helpful and the link to the tp-link powerline kit I needed to purchase was exactly what I needed. In the end I could not believe how simple it was to fix. Many thanks!

Well what can i say. Emailed SE to ask a simple question and Sarah replied within hours. What transpired was a Q&A over email where Sarah fully elaborated on how my Solar installation Grid Balancing works and provided patience and insight. And, some credit ££ too. Top dollar. What superb service. Well done Sarah. Well done SE. Can't recommend this organisation enough.

Kieran has been amazing. Had problems with my comms solar panels and wasn't receiving any information. He reassured me it was still working but that communication had gone down to tell me on my app. Tried to fix it between us via email but was unable so he ordered what was needed got advice and sought an engineer able to do it out for me as quick as he could as kept me in the loop. I am not down any grid balancing funds either as they are working that out and reimbursing me it.
Couldn't recommend him and social energy enough! Thankyou

Kieran was very helpful and quick to answer emails.

The immediate response we received from Kieron when we emailed a query was very much appreciated. He had obviously thought about our problem, looked into it, gave us clear advice and offered further help if we needed it. This kind of help doesn't seem to happen often and was a refreshing change. Thank you very much.