Levelise Avis 

Although the solution to my issue was not what I was hoping for, Kieran dealt with me professionally and went above and beyond to at least make the bad news a little sweeter for me. Thankyou.

Had an issue with my system following a power outage. Having worked with Kieran to find out what the background issue was, we finally managed to identify and bring the system back online. Unfortunately, changing broadband supplier, my holiday and the cold snap all delayed the final resolution, but that couldn't be helped. Very impressed with how Kieran managed the issue.

Have been connected to social energy for just over a year now. Lost over 6 months of credits due to the terms and conditions of changing battery system. Ended up cancelling my contact with them due to this. However recently my battery's have become very cold with the weather and we're not functioning correctly. With a quick email and a quick call back from Kieran I was able to reactivate my optimization quickly and am happy to say it has fixed the issue. Thank you for your help

I was unable to get any data on my social energy app. Emailed the company and had very quick, polite, professional responses. It was good that I did not have to email different people, this way there was no need to keep explaining the problem.
Emails very clearly explained what data/actions were needed from my end in order to try and diagnose the problem. At the end, no need to have anyone at the propertu. Everything was solved remotly. Very efficiently.

There have been a few changes at SE recently. One sad change is they have stopped supporting their desktop live monitoring app which I think was better than their new phone app, which was fiddly to install.

However Kieran walked me through the installation very professionally and also organised for a free engineer call out to swap out a faulty dongle and to re-pair my senders and receivers too.

It was all quite complex but thanks to Kieran's diligence, I am fully back up and running and have also been credited some funds for the downtime where I was unable to receive credits against the battery KwH that I can export to SE. So all in all a job well done. Many thanks!

Social Energy contacted me to prove me that I am wrong and attached cost data in £ not real kWh data in their defence. Even if they would have provided the kWh data I will never be able to compare the data they provide with the real data generated by the system because I do not have access although I bought and pay for the system. Only thing I know is with the Android app open all day my solar system was producing more than 1.5kWh, my house consumes during the day 0.2kWh may battery is 27% but I am exporting 1.3kWh to the grid which they are paying 5p/kWh. After sunset (solar panels not generating) my battery is charging from the grid, paying 33p/kWh and latter when "grid needs more electricity" is exporting from my battery and Social Energy is paying me 5p/kWh and my electricity bill is higher in July and August than it was in February. I will advice all Social Energy customers to check how their AI is working. You will be shocked how much can you save by powering down and unplug the device from internet.

Simply awful.
Emails ignored, phone numbers not working. Same issue for over 6 months and nothing done about it.
Zero payments received.
Simply disgusting service from start to finish

Social energy have always been here for us their help and advice has been excellent. I was with them for my solar energy as well as my gas and electric. Unfortunately as times are at the moment they are not able to do our gas and electric anymore but hopefully they will again in the future and I will definitely be back with them. Excellent company!!!

Thank you Kieran for your prompt email and promised phone call to help me through the pairing procedure.
Excellent customer service!

Had a problem with the RS485 communication and the app not showing usage and statistics. Kieran sorted parts and then sent instructions for changing over. All sorted pretty promptly and happy with the service.

Jess was really understanding, she put my worries at ease and seemed to appreciate my situation. she really did put the smile back on my face

Have had problems with this company for past year saying that company how put system in should not use Wi-Fi bridge not had payment for credits system is know hard wired and still app not working no reply from company ref emails or payment need to cancel grid sharing as we a losing money hand over foot any help as not getting any ware

We are having same problem as the previous review. We signed up to Social Energy just as they ceased trading. We then signed up to Eon Next who provide our Electric since having our Solar panels. We have not received a penny from Social Energy in a year since we have had solar panels but they seem to have control of our battery. They are taking energy from our solar panels in the day then topping our battery from the grid so obviously costing us. We cannot get any contact with anyone from this company. They ignore emails. Can anyone help? How do we disconnect Social energy? I’m a pensioner and being robbed by this company.

Update 11/10/22 - to be fair Social Energy (Sarah) responded promptly yesterday and has terminated our contract as requested - Thank you Sarah

Social energy are failing to return my emails or return control of my battery to me.
I have been trying to get hold of Social Energy all week, (by email as they do not seem to have a telephone No) but I am unable to get any response.

At the time of this review, they have not responded to 6 emails across 4 days, 2 of those emails directly asking them to stop using my system for their AI Grid balancing program and to revert my system to standard self use.
I have asked for some commercial information as to how they propose to cover the costs of import (for this week alone = the whole of the last 8 months KWh), but nothing

Until they can prove to me that what they are doing is commercially viable, I have given them written notice revoking my authorisation for them to use my system, but no-one is getting back to me

So far this week, their changes to my system on 1st October has cost me nearly £20 and I have no controls as to when I should be using my own freely generated power as it seems I am constantly pulling power from the grid, no matter what time of day or night.

Social energy are failing to return control of my battery after I terminated their Grid Balancing service. With the price of electricity as hight as it is now - grid balancing actually costs me a lot more than I get back (it's working out at over £1 a day if you factor in the amount of lost battery capacity). I requested that they cancel the grid balancing contract which they agreed to do on Monday - advising it would take 24 hours max to be actioned. It's now Thursday and they still haven't done it. I queried it and was told by "Kieran" to just 'be patient'.
Sorry - but a £30 a month minimum drain on my financing isn't something that a company can just ignore. I've had problem after problem with grid balancing and therefore can't recommend it at all. As of right now I've asked for my issue to be escalated (which Kieran didn't do) and now demanded it be treated as a complaint. I will continue to update this review until it is resolved so others can benefit from my terrible experience so far

I had questions regarding the battery and how the payments worked and whether the change in electricity prices would impact. Kieran Considine was excellent in how he dealt with my endless questions. He took the time to set out answers clearly. And it was obvious these were not copy and paste responses.

We have been a customer of social engery since 2019, at first we were very happy with the set up....

However, with electric prices rising one had to question the battery trading economics and trading algorithms.

To buy = 30p kwh (1 unit)
To Sell = 2 Kwh (1 unit)

With such disparity between the buy and sell cost, it is impossible to make any gains by trading. Actually, its costing the customer significant sums of money. Everytime your battery discharges to the grid you have to buy it back at 15 times higher than the selling price.

We often noticed our battery charging from the grid or dumping all our stored engery at peak times when we needed it the most. The battery rarely discharged to the minium level of 10% and when it did it started charging off the grid rather than waiting for daylight.

I emailed Social engery accompanied by sending screen shots. Unfortunately no response.

So, as an experiment I asked social engery to cancel our grid trading. The results speak for themselves.

Our average grid consumption during grid trading was between 6 - 8kwh daily = £1.80 - £2.40.

Now our average daily grid consumption is between 1 - 2 kwh = £0.30 - £0.60.

By cancelling the trading contract we estimate that we are saving on average between £40-£50 per month in electric charges. (All systems will br different)

The trading credits we recieved from social engery averaged out at £10 per month. This we obviously don't get paid anymore, but we save substantially on the electricity.

@SOCIAL ENGERY.

Whilst the government price cap of buying electricity off self producing customers remains pathetically low, your business model of trading electricity is non-exsistent.

Selling electricity at 2p and buying it back at 30p is madness!

With engery costs rising, why hasn't the feed in tariff risen!? Let me guess, corporate greed!?

@social engery, you need to start lobbying at the government and ofgem to raise the price cap on SEG tarrifs inorder to make trading electricity profitable again, like it used to be before the substantial increases in engery price cap.

UPDATE:

@social engery - your comments are wrong.

Since we cancelled grid services our electricity bills have been reduced by 70%, saving on average £40 per month.

The credits you give us don't equal this. So we are better off financially to use our battery for our own consumption.

I was not understanding an issue and Stevie-Marie
sent me a very informative email, she certainly has a great knowledge and understanding of her company's systems.
Great customer service with patience and knowledge to answer questions.

Be very careful before signing up to energy trading with these guys. Their quoted benefits to you ignore the fact that YOU HAVE TO PAY for the electricity that they push to your battery for the grid balancing service. The credits you receive will at best only cover that cost. My advise is to Keep your battery for your own consumption. There is a lot of talk about how their AI is always working to your benefit, but there is no transparency as to how this is the case. Since leaving the service, I have drawn virtually nothing from the grid; beforehand I was taking around 85KwH which I had to pay for and the credits did not cover that.

I contacted Solar Energy to help with why my system was showing disconnected on the app. Kieran was really patient and helped to reconnect me. He also advised me where I could replace a missing lead, which was the key to why I was having difficulties.