Levelise Avis 

My battery, connected to my solar panels, was showing as offline and having an error. I emailed solar energy and got a very helpful email back the same day, with useful videos to help solve the problem. The battery was still showing with an error. I got further help, which solved the problem. We are back up and working with a couple of very useful and prompt emails.

After I emailed with a query, Kieran came back within a short time and explained what I need to do. He was very helpful and I would recommend him to answer any question.

I emailed Social Energy overnight and had a reply from Kieran the next morning giving me detailed instruction how to fix the problem, which I followed and it worked.

Kieran made me aware that my equipment was not operating properly - of which I was totally unaware. With his support I was able to fix the problem myself and am now fully operable. Great service many thanks.

What a really helpful gentleman taken a while to sort but A1 plus Kieran went the extra mile thank you

I had problem with my app … I emailed to social energy support and Me Kieran within few hours replayed me with step by step instructions what to do to back to connected thanks

I needed urgent guidance in order to complete a SEG application. The guys at S.E. responded within 4 hours of my request therefore giving me time to meet the deadline.
I couldn't ask for more, they were great!

The customer care lady was very helpful with exceptional care. She helped me every step of the way. She took her time to respond quickly and nicely, even suggested what next to do with my issue.
Am grateful and thankful..

They notified me when they were unable to get readings from my system. They sent a set of instructions, which were easy to follow, on how to get the system online again.

This I did, and in a short while everything was up and running.

What a guy Kieran is. Kept us in touch and helped through the process of wifi and network on our system. Brilliant help, advice and quick too.

Thanks to Kieran for getting in touch and assisting with rectifying my issue with the battery being disconnected from the internet.

Great customer service.

What a great service from Social Energy, as always. I had an issue with online connection and followed the instructions they sent. I followed them and asked for confirmation.
Within a few hours I had the confirmation and when I asked a follow up question it was answered in minutes.
I really like dealing with this company and the representative (Kieran) was excellent.

Thanks to Kieran for his patience and diligence to help get this issue fixed.
It was a long journey owing to the fact my generation struggle with technology and having to rely on the younger generation of my family to fix things for us team work got us there.

Excellent speedy help as always. My app was showing my system was disconnected and I soon got a clear explanation with video about re-pairing it. I can now see what my panels and battery are doing again. If only we could still get our energy from this company. Sadly missed.

Had to contact Social Energy due to overcharging from the grid and they have managed to guide me down the right route to get a new USB LAN Adapter installed and then force two firmware updates onto both the battery and inverter which will hopefully resolve the issue!

Kieran has been very helpful with prompt instructions about resetting our solar panel system and connecting it to the internet. He has always responded quickly to my queries so that I feel that there is support at hand whenever I need it.

They spotted a disconnection of my system before I did, Notified me and followed up confirming reconnection and checked all was well in a fast and efficient way ensuring I was getting the best out of my solar system.

Kieran Send me an email to advised me that my system was down with instructions to get up on line . I find this young man to be very helpful fast and efficient. Thank you

Something was not working quite right with my solar system. Kieran suggested having my system checked over by the installers. They came and gave it the thumbs up saying that it might be a software issue. After having a Wi-fi dongle fitted my system could be monitored from afar. Kieran and his team got down to watching the performance and ultimately corrected the fault. All working fine now. Thanks Kieran.